Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,554 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 2nd December 2024

174

Anonymous

Anonymous // 01/01/2019

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“Excellent service”

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Posted 8 months ago

“Easy to order and a good price. Would have given 5 stars but they forgot to include the stove's extra legs but they followed soon after with paint knocked off.”

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Posted 8 months ago

“Excellent knowledge of the range of fires available and order times. Delivery was excellent and placed where required, as the stove and cavity lining were very heavy. Very pleased with the look and operation of the stove.”

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Posted 8 months ago

Hi Tony, Thanks very much for your review. It's great to hear that our showroom sales team was so helpful in finding the right stove for your needs. It's also fantastic to hear that the delivery to yourself was so convenient. If we can offer any further advice or assistance then please don't hesitate to get back in touch, Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“Easy to order only problem was the delivery date did specify which date but they then changed it to week before easily sorted when rang up back to the original date although part of the order was delivered the day before it should have been and was left on the drive whilst everyone was out at work so perhaps the courier’s they use need addressing. Apart from that no problems at all.”

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Posted 8 months ago

Hi Donna, Thank you for your review. We are sorry for any confusion regarding delivery. Truth told, every indication on the order suggests that this was placed via the website with a date of 15/3/24 requested on the customer side; we can see that our Dispatch team was contacted and that we were able to assist in rearranging this. This said, we are sorry to hear of the split delivery. As you may be aware, we work with a number of different delivery partners (if, for example, a stove has been ordered with a liner kit to be fulfilled from a different supplier). While they aim to meet expectations for delivery as much as is possible, the couriers do sometimes find it necessary to make alternative arrangements. We do appreciate the opportunity to feed back to the suppliers and to try and ensure the continued high level of service that we strive towards. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“Tried ordering on line and had a problem, called the office and all was sorted, took my order while on the phone, picked my delivery date, order was tracked and delivered on my selected date.”

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Posted 8 months ago

Hi Colin, Thanks very much for your review. We were sorry to hear of the problem experienced online, but it's great to hear that our Sales team was so helpful in getting the order placed and delivery scheduled over the phone. If we can offer any further advice or assistance then please don't hesitate to get back in touch. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“Excellent products, excellent service.”

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Posted 8 months ago

“Stove arrived as described, good communication and delivery”

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Posted 8 months ago

“Very helpful and quick delivery well packed”

Direct Stoves 5 star review on 14th March 2024

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Posted 8 months ago

Hi John, Thanks for your review and for taking the time to upload a photo of the new installation. It's always great to see our stoves in situ! If we can offer any further advice or assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“Very officiant, very competitive and very quick delivery. Easy to deal with and lots of choice.”

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Posted 8 months ago

“The company delivered the fire as they said. No problems. The fire I ordered is very good. It has two heat settings. Even on 2k it has a quiet purr. The fire itself looks very smart. The feet are narrow and mark the lino so I have put a slab underneath.”

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Posted 8 months ago

“We bought a Portway Arundel stove from Direct Stoves. Great phone info about the delivery which was ontime, with a delivery-slot text message a few hours before. Good follow up emails with fitting and accessory suggestions. Superbly packed! Stove is now fitted, looks great, and worked well on test. Easy to control, looking forward to using it soon!”

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Posted 8 months ago

Hi Paula, Thank you for your kind review. It's great to hear that you've been so impressed with the Portway Arundel stove. This would be one of our bestselling models and does come highly recommended for its contemporary design and ease of use. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“Sturdy and realistic looking, very happy.”

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Posted 9 months ago

“Excellent Good price, excellent customer service, delivery excellent service and altogether exceeded my expectations.”

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Posted 9 months ago

Hi Alison, Thanks very much for your kind review. It's lovely to hear that our prices and level of service exceeded your expectations; we'll be sure to congratulate our team and our delivery partners on a job well done! If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Both delivery and service excellent just getting used to stove so probably fully using it to best but so far so good”

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Posted 9 months ago

“Pleased with the stove. Delivered on the stated day.”

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Posted 9 months ago

“Quick, efficient, responsive, knowledgeable - refreshingly real people providing real service.”

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Posted 9 months ago

Hi John, Thanks very much for your review. It's great to hear that you were so impressed with the service received from Direct Stoves. We'll be sure to congratulate our team on a job well done! Let us know if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Great product and service. Highly recommend”

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Posted 9 months ago

“From initial contact to delivery of our stove customer service was excellent”

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Posted 9 months ago

“Very pleased with our purchase. Delivery was prompt and communication good. Price also very competitive”

Direct Stoves 5 star review on 29th February 2024

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Posted 9 months ago

Hi Jennifer, Thanks very much for your kind review. It's great to see the Woodford Pankhurst stove installed and looking so great in your fireplace! As you mention, this is a lovely little stove and comes at a very competitive price. We'll be sure to pass on your compliments to our team and our delivery partners. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Very professional, easy order process,delivered on day asked for . Keep up good work”

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Posted 9 months ago

Direct Stoves is rated 4.5 based on 1,554 reviews