Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great people to deal with. We were kept informed by phone over all aspects of delivery. Highly recommended.”

Helpful Report

Posted 2 years ago

“Delighted with my wood burning stove! Highly recommend.”

Helpful Report

Posted 2 years ago

“Great savings on shop prices and a very fast delivery time. I can recommend Direct Stoves.”

Helpful Report

Posted 2 years ago

“Excellent service great price and delivery on time.”

Helpful Report

Posted 2 years ago

“Nice log burner quality is excellent and easey two use and will save us money would recommend anyone of buying one two go on direct stoves easy to purchase and offer finance options keeps the house warm”

Helpful Report

Posted 2 years ago

“Really pleased with my purchase of a multi fuel Stove. Got great advise when looking to choose the correct stove. The delivery arrived on time correctly and well packaged. Only minor issue was delivery company did not have sufficient equipment (sack trucks) or staff ( only one person for heavy delivery) to safely deliver to the house. Had to struggle to get the stove inside my house on my own as they left it in the secure back garden (at my request). I would expect them to at least deliver the item safely to the inside of my house. Other than that really pleased.”

Helpful Report

Posted 2 years ago

“Good customer service and excellent price match facility. Lack of communication prior to delivery and on the day the logistics company dumped the stove in the middle of drive without knocking on the door to let us know it had arrived. The stove was scratched and dinted owing to inadequate packaging (luckily the damage was to back of the stove so can’t be seen)”

Helpful Report

Posted 2 years ago

“Very good customer service. Pleased with the log burner but haven’t yet had it installed”

Helpful Report

Posted 2 years ago

“I ordered a wood burner from Direct Stoves but unfortunately, they sent the wrong item. I was a bit annoyed at the time as I had already removed the old stove to accommodate it and this was my only form of heating. However Direct Stoves sent a replacement within two days and heating was restored.”

Helpful Report

Posted 2 years ago

“Very good delivery on time 5 star company”

Helpful Report

Posted 2 years ago

“Great choice of wood burners. Very efficient ordering and prompt delivery. Just in time for another cold spell. Fire looks fabulous.”

Direct Stoves 5 star review on 31st March 2022

Helpful Report

Posted 2 years ago

“Direct stoves were very helpful and delivery time was very short. Too short in fact. My only issue was that I'd arranged a day for delivery and the stove arrived 3 days early when I wasn't at home. They did apologise and overall I would rate them as excellent.”

Helpful Report

Posted 2 years ago

“a very easy company to deal with, stove arrived on time.”

Helpful Report

Posted 2 years ago

“Ordered on line, delivered on promised date, fantastic product ( Portway Arundel XL Mk2) and the best price on the internet. Would recommend Direct Stoves to anyone looking for a wood burner”

Helpful Report

Posted 2 years ago

“Great, straightforward service.”

Helpful Report

Posted 2 years ago

“Great service, honoured price match, delivery all superb highly recommend. Thanks Direct Stoves”

Helpful Report

Posted 2 years ago

“Stove arrived in perfect condition, brilliant thank you”

Helpful Report

Posted 2 years ago

“Fantastic service great fire. Thanks”

Helpful Report

Posted 2 years ago

“Good stove . Although not fitted in yet. Exactly what I want. A small issue with rear adapter not sent at same time. But very helpful via email over weekend and a telephone call on a monday. The issue sorted and was delivered to me 2 days later. So customer services 5 stars. Can't say more until up and running.”

Helpful Report

Posted 2 years ago

“We ordered the woodpecker 5 plus. Staff were really friendly on the phone. Delivery arrived as planned and all items were correct. Great one stop shop for all the bits you need for a full install and great value for money. Will definitely be coming back in the future”

Direct Stoves 5 star review on 25th March 2022

Helpful Report

Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews