Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,587 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 23rd February 2025

SARAH OBRIEN

Direct Stoves 5 star review on 19th February 2025

Shaun Balston

Direct Stoves 5 star review on 15th February 2025

Leslie McLean

Direct Stoves 5 star review on 14th February 2025

Joanna Robins

190

Anonymous

Anonymous // 01/01/2019

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“Quality products and excellent service”

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Posted 1 year ago

“Order executed as promised and I installed the next day so all good. The delivery team placed the package as requested and removed the packaging leaving the stove ready for a painless installation.”

Direct Stoves 5 star review on 18th August 2023

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Posted 1 year ago

Hi Dan, Thanks for your review. It's good to hear that the stove was received and installed without issue, and we appreciate your having taken the time to upload an image. It looks great in your chimney breast. As per your feedback, our optional two-man delivery service comes highly recommended. This is especially true for instances where customers might need assistance in bringing the stove into the property. Thanks again for your order. If you happen to need anything else for your stove installation in future, don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Bought my fire and flue pack from Direct Stoves Great communication Great product Arrived exactly as promised thank you”

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Posted 1 year ago

“Delighted with our stove. Thank you”

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Posted 1 year ago

“Cracking company. Did a price match which I was pleased about. Good communication and helpful on the phone. Would recommend.”

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Posted 1 year ago

Hi, Thanks very much for your feedback. It's great to hear that your experience in ordering with Direct Stoves was so good. Our sales team is always happy to help with customer queries, and as you mention we aim to offer the most competitive prices that we can, including price matches. Let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Overall good Gentleman fitter very good”

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Posted 1 year ago

“Bought a Celsi electric Woodburning stove Ordering and delivery was simple and fast Love the stove Stewart Groves”

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Posted 1 year ago

Hi Stewart, Thanks very much for your review, and thanks again for your order. It's lovely to see the Celsi Electristove up and running. As you mention, we've worked to make ordering from our range as quick and easy as possible, and it makes receiving such an attractive stove all the better. We trust that you'll let us know if we can assist further with any current or future orders, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very helpful woodburner and wood store all arrived within 2 days. They had to organise the wood store from manufacturer as they hadn't got one in stock. Great service at great price 👍”

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Posted 1 year ago

“Item looks decent although not yet installed. It arrived promptly and was a good price”

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Posted 1 year ago

Hi Noel, Thanks for your review. It's good to hear that the delivery for your new stove was prompt and that you were impressed with our pricing. We'd love to hear from you again with feedback once the stove is up and running, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very pleased with the fire. Staff are very polite and helpful. Delivery driver was also very polite and helpful. The only reason it’s not a five is because the instructions for arranging the coals and logs was not clear to me.”

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Posted 1 year ago

Hi, Thanks for your review. It's great to hear that both the team at Direct Stoves and our delivery partner were polite and helpful. It's a shame to hear that the instructions provided by the manufacturer weren't as clear as you'd have liked. If you are still in need of assistance, our customer service team would be glad to offer further advice. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Purchased an Axon wood stove from Direct Stove, after a quick call to ensure it was in stock and could be arranged on a certain date - order was placed online - delivery in the morning as requested - looks great - just waiting to use in as the nights draw in. I would have preferred a glove to a mitten to open/close the stove door.”

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Posted 1 year ago

“Bought our stove from Direct Stoves. Stove was a great price - we'd shopped around and this was very competitive Had to wait a wee bit as we'd arranged the 2 man delivery. Guys were really good when they came and everything was in order. Can't wait till winter now!”

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Posted 1 year ago

“Excellent customer helpline, stove came within a couple of days”

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Posted 1 year ago

“Great service, advice and communication. The stove is one with 3 sides and is fantastic.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Everything perfect. Helpful over the phone. Competitive prices. Prompt delivery. Very pleased.”

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Posted 1 year ago

Hi Catharine, Thanks for your review. It's good to hear that the service you received from Direct Stoves was perfect. We trust that you'll let us know if we can assist further with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“After a slight disagreement about the meaning of "in stock" ( I assumed "in stock" meant that the stove was at least in this country, rather than with the supplier in Italy ready for shipping), I was rather "sat-on" but very relieved when the delivery arrived within the initially promised lead-time...my vision of the stove doing a Grand Tour of the Great Capitals of Europe before finally clearing the U.K border was unjustified. Apologies to the patient lady at Direct Stoves who tried to reassure my rather sceptical self that the delivery would be on time...she was proved right.”

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Posted 1 year ago

“Impressive stove .looks good ,lights easily and give plenty of heat .Delivery on time and delivery driver was helpful carrying fire into house”

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Posted 1 year ago

Hi Kevin, Thanks for your review. It's good to hear that the service received from Direct Stoves was to a high standard and you were impressed by your stove. It'd be great to hear from you again when the stove is in use, with a picture showing off your purchase, and we trust that you'll let us know if we can assist further with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Love it! Looks realistic enough!”

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Posted 1 year ago

“Fast delivery”

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Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,587 reviews