Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,577 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

180

Anonymous

Anonymous // 01/01/2019

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“Purchased an Axon wood stove from Direct Stove, after a quick call to ensure it was in stock and could be arranged on a certain date - order was placed online - delivery in the morning as requested - looks great - just waiting to use in as the nights draw in. I would have preferred a glove to a mitten to open/close the stove door.”

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Posted 1 year ago

“Bought our stove from Direct Stoves. Stove was a great price - we'd shopped around and this was very competitive Had to wait a wee bit as we'd arranged the 2 man delivery. Guys were really good when they came and everything was in order. Can't wait till winter now!”

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Posted 1 year ago

“Excellent customer helpline, stove came within a couple of days”

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Posted 1 year ago

“Great service, advice and communication. The stove is one with 3 sides and is fantastic.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Everything perfect. Helpful over the phone. Competitive prices. Prompt delivery. Very pleased.”

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Posted 1 year ago

Hi Catharine, Thanks for your review. It's good to hear that the service you received from Direct Stoves was perfect. We trust that you'll let us know if we can assist further with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“After a slight disagreement about the meaning of "in stock" ( I assumed "in stock" meant that the stove was at least in this country, rather than with the supplier in Italy ready for shipping), I was rather "sat-on" but very relieved when the delivery arrived within the initially promised lead-time...my vision of the stove doing a Grand Tour of the Great Capitals of Europe before finally clearing the U.K border was unjustified. Apologies to the patient lady at Direct Stoves who tried to reassure my rather sceptical self that the delivery would be on time...she was proved right.”

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Posted 1 year ago

“Impressive stove .looks good ,lights easily and give plenty of heat .Delivery on time and delivery driver was helpful carrying fire into house”

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Posted 1 year ago

Hi Kevin, Thanks for your review. It's good to hear that the service received from Direct Stoves was to a high standard and you were impressed by your stove. It'd be great to hear from you again when the stove is in use, with a picture showing off your purchase, and we trust that you'll let us know if we can assist further with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Love it! Looks realistic enough!”

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Posted 1 year ago

“Fast delivery”

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Posted 1 year ago

“1st class service can not fault there friendly helpful staff my stove delivered on time and would definitely recommend direct stoves .....5stars all day long.”

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Posted 1 year ago

Hi Shane, Thanks for your review. It's good to hear that the service received from Direct Stoves was first class. We trust that you'll let us know if we can assist further with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“excellent service very helpful and fast delivery would highly recommend”

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Posted 1 year ago

Hi Colin, Thanks for your review. It's good to hear that the service received from Direct Stoves was excellent. It'd be great to hear from you again once the stove is in use, with a picture showing off your purchase, and we trust that you'll let us know if we can assist further with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“We recently bought a Saltfire peanut 5 from Direct Stoves. It arrived on time (unusual in Cornwall) but was unfortunately slightly damaged. Absolutely no problem arranging a replacement and return, and very pleased with the stove itself. Excellent service.”

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Posted 1 year ago

Hi Peter, Thanks for your review. We are glad that we were able to provide an excellent service, despite the initial issues faced by the damaged product. It'd be great to hear from you again when the stove is in use with a picture, and we trust that you'll let us know if we can assist further with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Direct stoves did exactly what they say. Delivered on date requested great communication throughout. Matched the price match as I found the same fire slightly cheaper. I would definitely recommend Direct Stoves.”

Direct Stoves 5 star review on 28th July 2023

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Posted 1 year ago

Hi Sharon, Thanks for your review. It's good to hear that the service received from Direct Stoves was fantastic and that you would recommend us in future. Please let us know if we can assist further with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“We have not actually used the log burner yet but received an excellent service from Direct Stoves. The stove was delivered on time, with no delay, and appears to be fine.”

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Posted 1 year ago

Hi Anne, Thanks for your review. It's good to hear that the service received from Direct Stoves was excellent. It'd be great to hear from you again once the stove is in use, and we trust that you'll let us know if we can assist further with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“From start to finish the purchase of the fire was made easy. Delivery team were spot on.”

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Posted 1 year ago

Hi Mark, Thanks very much for feeding back regarding your stove order. It's good to hear that the ordering process and delivery were all very straightforward. If you happen to need anything else for your order, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“great selction .have just installed my new derwent.it looks great.delivery was on time . looking forward to testing it out.”

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Posted 1 year ago

“First class service from start to finish,ordering was easy online,but i got the flue length wrong and made a phone call,very good customer service,all delivered on time”

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Posted 1 year ago

Hi Michael, Thanks for your review. It's great to hear that you found online ordering easy, and that the service received was first class. As you mention, our team at Direct Stoves always does their best to help with any concerns or queries. If there's anything else we can do for you, please don't hesitate to give us a call, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service, product and delivery provided by Direct stove”

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Posted 1 year ago

“I ordered a Go Eco Bakechef. The first arrived badly damaged having apparently been dropped heavily in transit. It stayed on the lorry and went back. The second stove arrived four days later. It too had been damaged in transit albeit to a lesser extent than the first. I currently await replacement parts to fit myself. The root cause appeared to be the method used to mount the product on a weak pallet type in both instances. The price was competitive and the follow up almost but not quite there. I usually make a point of recognising good service but here I need to call it as experienced.”

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Posted 1 year ago

Hi Gary, Thanks for your review. We were sorry to hear of the issues experienced with the stoves following delivery through our shipping partners. As you quite rightly mention, our customer service team has been coordinating with the supplier as well as the courier, both to provide feedback and to source replacement fire bricks to resolve the most recent issue. Customer service will be in contact ASAP to make further arrangements. Regardless, we appreciate your having contacted us to make us aware of the problems experienced. Please do let us know if we can advise further in the meantime, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,577 reviews