Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“i am very pleased with the granite hearth which i recently purchased. also good delivery .”

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Posted 3 years ago

“Fast easy process to buy new stove. Delivery quick and the stove was very securely packed. Would recommend.”

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Posted 3 years ago

“I decided to opt for the monthly payment options and despite being told all was accepted, it took almost a week after my original order for them to confirm the order. I had to chase them 3 times to track down what was happening, the online “track my order” didn’t work. Everyone I spoke to was polite and tried to help but was left frustrated after spending £700. I then had to chase the delivery and was told someone would call the following week which they did and it finally arrived 3 days later (10 days after my order was placed). The fire was delivered to my door only. The driver explained he was very busy and left leaving me to take it inside. It was well packaged and arrived in good condition. After opening I discovered the extra “wood” effect was not included after I had paid £50 extra for it. Another call to them to check I had been sent the correct one and was told the fire comes as standard and the extra wood was out of stock but would be sent separately. Fine, I can accept that but would have been good to know! The fire looks good and the quality is ok. I’m a little disappointed with the small screws you had to remove to add the wood as the paint chipped it. The top section could be designed better. Happy with the light and is fairly realistic of flames. It’s not clear on the description but this a fan heater and on the high setting it is very noisy which is a shame. Overall I am happy, it’s makes a lovely focal point in the room. I did my research and I believe it’s the best you can get without having a real log fire!”

Direct Stoves 3 star review on 23rd October 2021

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Posted 3 years ago

“Excellent service from purchasing to customer services, lovely quality stove.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“A delivery company lost our first parcel but the team and a specific individual did everything they could to help get the second parcel out as we needed the part for fitting. Hugely appreciated and refreshing to see customers (me) be looked after when it’s normally blamed on a delivery company. Would definitely buy from here again.”

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Posted 3 years ago

“Excellent customer service.”

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Posted 3 years ago

“Everything I've purchaced from direct stoves are really well made”

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Posted 3 years ago

“Excellent product del good. No instructions re coal positions also poor fitting instructions asked to fit batteries after I had fitted burner assembly so had to remove and fit them”

Direct Stoves 4 star review on 21st October 2021

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Posted 3 years ago

“Excellent service and prompt delivery.”

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Posted 3 years ago

“Amazing! Ordered a stove on a Thursday arrived Monday flue pipe and plate damaged a quick email and new parts sent. Stove (Firefox 5) is amazing heats the room very well the house is 114 years old and does get cold but no more”

Direct Stoves 5 star review on 21st October 2021

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Posted 3 years ago

“Stove was delivered promptly and undamaged. Now has been fitted and we are delighted with it. Will be using Direct Stoves again.”

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Posted 3 years ago

“Direct Stoves have been a good company to use in the purchase of two multi-fuel stoves. The man in the showroom in Stockport was very helpful. We later had contact with staff over the phone, having placed two orders online. In both instances they kept in touch and both have been delivered very close to their stated delivery dates. Given the delays nationally with supplies and deliveries, we have been grateful for their communications throughout.”

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Posted 3 years ago

“Great stove ( Saltfire ST3), great price, hassle free delivery. What's not to like ?”

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Posted 3 years ago

“Very pleased with the product, and although there was an issue over smashed glass in the door on arrival, the customer service team resolved it very quickly. No complaints at all - excellent service.”

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Posted 3 years ago

“I ordered my stove by phone. The young lady I dealt with was very friendly and chatty (I hope she got her holiday in Portugal okay) and completed the whole transaction quickly and efficiently. Well done DirectStoves.”

Direct Stoves 5 star review on 20th October 2021

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Good company. Fast delivery, good communications. Wonderful wood burner. Very impressed.”

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Posted 3 years ago

“Great website with huge choice, full descriptions and specifications. Fast delivery with good communication. We received a damaged stove but cannot fault the customer services and speed with which it was replaced. Again, excellent communication.”

Direct Stoves 5 star review on 16th October 2021

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Posted 3 years ago

“Love it. Came in a well protected - massive - timber crate - good to burn. I had to get some firecement and rope to complete it. But well happy overall :-)”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews