Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,555 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,555 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 2nd December 2024

174

Anonymous

Anonymous // 01/01/2019

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“Ordering was easy and the price was excellent. I wouldn't hesitate to use them again. Well informed of delivery and delivered on the day requested”

Helpful Report

Posted 1 year ago

Hi Malcolm, Thank you for your very kind review. It's good to hear that you had no problems with your order and would use us again for future purchases. If possible, we would love to see further pictures of your purchase when it's fully functioning with a further review. As we have said before, if we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Stove not fitted yet, but delivery as requested on the day”

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Posted 1 year ago

“Very good service from start to finish. Good quality burner. Would definitely recommend.”

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Posted 1 year ago

Hi there, Thank you for your very kind review. It's good to hear that you had fantastic service from start to finish. If possible, we would love to see further pictures of your purchase when it's fully functioning with a further review. If we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Easy to use site and very quick delivery”

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Posted 1 year ago

Hi Anne, Thanks for your review. It's good to hear that you had no problems with your order. If possible, we would love to see further pictures of your purchase when it's fully functioning with a further review. If we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent and trustworthy”

Helpful Report

Posted 1 year ago

Hi Wendy, Thank you for your review. It's good to hear that you had no problems with your order. If possible, we would love to see further pictures of your purchase when it's fully functioning with a further review. If we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Stove arrived on time with no issues. Thanks”

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Posted 1 year ago

Hi Katie, Thank you for your review. It's good to hear that you had no problems with your order. We aim to offer a high level of professional service as well as quick delivery and quality products. The fact that this has been your experience as well is highly pleasing. If possible, we would love to see further pictures of your purchase when it's fully functioning. If we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I purchased a multi fuel stove which was at a good price and arrived in a short time. However it has arrived with several marks on the stove and the glass was smashed -although packing was I damaged -so I presume it was packed in this condition. I have been sent a new glass and some spray paint for the stove but no notice of who is to carry out the repairs -so I presume it will be at my cost Very poor email reply from company -customer service needs a large improvement”

Helpful Report

Posted 1 year ago

Hi Ian, Thanks for your feedback. We were sorry to hear of the issue experienced with your stove in question. We can see from notes on the order that our customer service team took steps to resolve the problem as soon as we were made aware of this; on this occasion, the quickest means of resolution was for the manufacturer to provide replacement parts. This said, we apologise for any inconvenience and we're sorry to hear that you were not 100% satisfied with the customer service received. If you are still in need of advice on fitting the replacements, we'd urge you to give us a call so that we can assist. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Quality products and excellent service”

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Posted 1 year ago

“Order executed as promised and I installed the next day so all good. The delivery team placed the package as requested and removed the packaging leaving the stove ready for a painless installation.”

Direct Stoves 5 star review on 18th August 2023

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Posted 1 year ago

Hi Dan, Thanks for your review. It's good to hear that the stove was received and installed without issue, and we appreciate your having taken the time to upload an image. It looks great in your chimney breast. As per your feedback, our optional two-man delivery service comes highly recommended. This is especially true for instances where customers might need assistance in bringing the stove into the property. Thanks again for your order. If you happen to need anything else for your stove installation in future, don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Bought my fire and flue pack from Direct Stoves Great communication Great product Arrived exactly as promised thank you”

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Posted 1 year ago

“Delighted with our stove. Thank you”

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Posted 1 year ago

“Cracking company. Did a price match which I was pleased about. Good communication and helpful on the phone. Would recommend.”

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Posted 1 year ago

Hi, Thanks very much for your feedback. It's great to hear that your experience in ordering with Direct Stoves was so good. Our sales team is always happy to help with customer queries, and as you mention we aim to offer the most competitive prices that we can, including price matches. Let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Overall good Gentleman fitter very good”

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Posted 1 year ago

“Bought a Celsi electric Woodburning stove Ordering and delivery was simple and fast Love the stove Stewart Groves”

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Posted 1 year ago

Hi Stewart, Thanks very much for your review, and thanks again for your order. It's lovely to see the Celsi Electristove up and running. As you mention, we've worked to make ordering from our range as quick and easy as possible, and it makes receiving such an attractive stove all the better. We trust that you'll let us know if we can assist further with any current or future orders, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very helpful woodburner and wood store all arrived within 2 days. They had to organise the wood store from manufacturer as they hadn't got one in stock. Great service at great price 👍”

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Posted 1 year ago

“Item looks decent although not yet installed. It arrived promptly and was a good price”

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Posted 1 year ago

Hi Noel, Thanks for your review. It's good to hear that the delivery for your new stove was prompt and that you were impressed with our pricing. We'd love to hear from you again with feedback once the stove is up and running, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very pleased with the fire. Staff are very polite and helpful. Delivery driver was also very polite and helpful. The only reason it’s not a five is because the instructions for arranging the coals and logs was not clear to me.”

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Posted 1 year ago

Hi, Thanks for your review. It's great to hear that both the team at Direct Stoves and our delivery partner were polite and helpful. It's a shame to hear that the instructions provided by the manufacturer weren't as clear as you'd have liked. If you are still in need of assistance, our customer service team would be glad to offer further advice. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Purchased an Axon wood stove from Direct Stove, after a quick call to ensure it was in stock and could be arranged on a certain date - order was placed online - delivery in the morning as requested - looks great - just waiting to use in as the nights draw in. I would have preferred a glove to a mitten to open/close the stove door.”

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Posted 1 year ago

“Bought our stove from Direct Stoves. Stove was a great price - we'd shopped around and this was very competitive Had to wait a wee bit as we'd arranged the 2 man delivery. Guys were really good when they came and everything was in order. Can't wait till winter now!”

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Posted 1 year ago

“Excellent customer helpline, stove came within a couple of days”

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Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,555 reviews