Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Arrived on time, great service”

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Posted 3 years ago

“We recently purchased an entire wood burning stove installation system and I was very impressed by the speed of delivery and their customer service was fantastic. I would highly recommend them to anyone.”

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Posted 3 years ago

“If I intended to buy another stove I would not hesitate to buy it through yourselves! The attention to detail impeccable, any query instantly ansered very efficiently. Delivery perfection by a really polite and helpful man. I would recommend your company to anyone. Thank you. Pauline Shackell.”

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Posted 3 years ago

“Nice looking stove and nothing cheap about it. Well made, and very well packaged for the delivery.”

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Posted 3 years ago

“Good friendly service and quick efficient delivery to Surrey”

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Posted 3 years ago

“We ordered two electric stoves. Very good customer services and good delivery service. One of the stoves had a crack in the glass and a replacement glass was dispatched promptly. Very happy customer.”

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Posted 3 years ago

“Great service and communication. Slight delay with delivery but quick response when queried and fast resolution. Great looking product.”

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Posted 3 years ago

“Fast delivery and product arrived on a pallet in excellent condition. Would definitely recommend Direct Stoves especially as their price could not be beaten.”

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Posted 3 years ago

“Amazing service, would definitely recommend Mike for any log burner fitting.”

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Posted 3 years ago

“I ordered a new glass front for my stove and it arrived within a few days, well wrapped up and left with my next door neighbour. It has now been fitted and looks great. Thankyou.”

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Posted 3 years ago

“Good choice of stoves and good prices only thing that let them down was delivery .”

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Posted 3 years ago

“Glass hearth arrived promptly following the order, safely packaged. Helpful phone call in advance to confirm dispatch as well. Good looking product that does exactly as needed. Online ordering was easy too”

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Posted 3 years ago

“Very good service , delivered on time would definitely recommend .”

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Posted 3 years ago

“Ideal. Had what I wanted in stock. Price was decent. All comms as I would like, and delivery was spot on. Delivery man was very friendly and helpful too.”

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Posted 3 years ago

“Really good from start to finish thank you”

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Posted 3 years ago

“Fire surround delivered as promised. Very good quality product supported by a responsive, knowledgeable and friendly customer support person (Nick)”

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Posted 3 years ago

“Excellent service and great customer service”

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Posted 3 years ago

“The fire pit is the best as advertised only suggest to atlist Ada some kind of handles to help pick it up from place to place thank you”

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Posted 3 years ago

“The Woodburner has transformed our drawing room. Beautifully warm and toasty now.”

Direct Stoves 5 star review on 3rd November 2021

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Posted 3 years ago

“I had a couple of question before I ordered a Tiger stove. When I telephoned the person was very helpful indeed and made me confident about purchasing the stove I had chosen. I had an issue with access for delivery and put a note when I ordered. I had a prompt response via email explaining that the delivery company was now aware of the issues and was resolved. Delivery was rapid and on the date stated. The Tiger 6kw stove with cooking plates has been top notch. Supplying a good amount of heat with the top hot plate option a real bonus. I can highly recommend the Tiger stove which is a real cast iron solid job and Direct Stoves for first class service. Also there were the cheapest I found for this stove.”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews