Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,587 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 19th February 2025

187

Anonymous

Anonymous // 01/01/2019

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“Very happy brilliant service and stove”

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Posted 1 year ago

“I would never buy from Direct Stoves again or recommend them to anyone. As soon as they have your order they don't care. They sent me the wrong stove, promised me someone would come and collect it. I stayed home from work and they delivery never showed up. I had to take a other day off and the company would not enter my house to help me move a 160kg cast iron stove. I had to pay a local builder to move it for me. I complained twice and have never had a response. Avoid at all costs”

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Posted 1 year ago

Hi Daniel, Thanks for your feedback. We're sorry to hear that you were unsatisfied with your experience in ordering with Direct Stoves. We work closely alongside our delivery partners to try and make sure that all orders are fulfilled to the best of our ability, and can only apologise for the issues experienced. If you are still in need of advice or assistance with this order, we would recommend contacting CustomerService@directstoves.com at your earliest convenience. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“All arrived in good order and in good time”

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Posted 1 year ago

“Cant fault the company, only very disappointed with the delivery company that they use and the driver, dumped my delivery on the street and said I'm not helping you, your own then left me to struggle to get the stove in safely up my 4 steps into my house if i was an old or weaker person could you imagine?”

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Posted 1 year ago

Hi Lee, Thanks for your review. It's great to hear that you found the service received from Direct Stoves to be faultless, though we're sorry to hear of the issues experienced with the delivery. As per the delivery information on our website: "The drivers are contracted to deliver the item to your property and must use a pallet truck to lift/move the goods which are normally quite heavy and can be up to 1mtr wide (occasionally larger). If they cannot operate the pallet truck safely due to gravel/stone drives, steps, or slopes as examples they will only be able to leave the item at the first available access point. They will try to assist as best they can but can only stay at each property for a limited period. They cannot bring the goods inside your house and will leave the goods with you on the delivery pallet." We do offer a premium two-man delivery service at checkout, which allows for the courier to bring the item into a room of the customer's choosing. As this was not selected the driver would only have been able to bring your stove as far as the front door for safety reasons. We hope that this information helps. If you happen to need help or advice regarding delivery on any future orders, please don't hesitate to get in touch so we can advise, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Extremely happy to have purchased our stove from Direct Stoves. Prompt efficient delivery as advertised and easy 0% finance which helped us make our decision on our purchase. Great work guys.”

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Posted 1 year ago

Hi Mark, Thanks for your review. It's great to hear how pleased you are with your Direct Stoves purchase. As you quite rightly mention in your feedback, we take pride in our quick, convenient and free one-man delivery service to mainland UK addresses. We also try and give a variety of payment options, including interest-free 12 month finance, so that customers such as yourself can be confident in their purchases. Thanks again for your order. Please don't hesitate to let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“We’re very pleased with the Stove we purchased delivery was quick and the stove was very well packaged”

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Posted 1 year ago

Hi Malcolm, Thanks very much for your review and for taking the time to upload some video of the new stove. It looks great, and we hope you're getting plenty of use out of it. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Promt delivery Had a small issue with stove pipe but it was sorted out within a day Brilliant customer service .”

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Posted 1 year ago

“Amazingly fast and efficient delivery easy purchase plus good price. All round great service.”

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Posted 1 year ago

“Very good. Very happy with this fire. Highly recommended . Thank you”

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Posted 1 year ago

Hi Helen, Thanks very much for your review. It's great to see that this stove is up and running and that you're very happy with it. Your recommendation means a lot to us. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I have a Victorian semi and the guts has been ripped out of it, my mission, to try and restore some character back into the place. I had bookmarked this stove for a number of weeks until I was in a position to purchase. It had a bit of money off and I also did a search for any more money off which I did find (it all helps). The stove arrived and was exceptionally well wrapped/boxed/palleted. The delivery driver was polite and courteous. We unpacked it, eager to just look at it and popped it in situ until it's installation today. It's in! I looks great! I am sure this will be great for the colder months. I have been collecting windfall for next year to season and cannot wait to get some logs after i've cured it. It can rain and be cold as much as likes now. I would definitely use DS again.”

Direct Stoves 5 star review on 21st September 2023

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Posted 1 year ago

Hi Paula, Thank you for your review. It's fantastic to see the new stove in situ and we really appreciate the positive feedback. As you mention, it's a good time of year to start thinking about a new stove and our free one-man mainland UK delivery service is designed to get this to you as quickly and conveniently as possible. If you happen to need further assistance with any current or future orders, don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I did have to make afew phone calls to chase up a delivery date for my order, as i was worried incase the stove didnt arrive on time but it did, with no issues at all. Many Thanks, Direct Stoves..”

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Posted 1 year ago

Hi, Thanks for your review. It's great to hear that there were no problems with delivery and that our Direct Stoves dispatch team were able to give advice. If you happen to need any further assistance, don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very solidly built fire. Could do with something to stop rain coming down chimney. Otherwise, very happy with service and product but have only used it once so far.”

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Posted 1 year ago

Hi, Thanks very much for your review. It's good to hear that you've been impressed with the stove received. While not all of our garden stoves are supplied with a rain cap or cowl, our sales team should be able to provide further advice in this regard should you contact us at your early convenience. Otherwise, let us know if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent product & service Fire place looks fantastic”

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Posted 1 year ago

“I have nothing negative to say about Direct Stoves, my experience was great from start to finish. I ordered an Esse one wood burner at the cheapest price I could find online. For a small amount extra I added an enamel flu pipe, carbon monoxide detector and a register plate. It arrived in perfect condition and carefully packaged within the specified time. Pallet line delivered and kept me updated throughout. I even chose interest free credit for 12 months and was accepted within less than a minute. This company has their service spot on. Highly recommended thank you.”

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Posted 1 year ago

Hi, Thanks very much for your kind review. It's great to hear that you've been so impressed with the Esse One wood burner, as well as the customer service received from Direct Stoves. As you mention, the Esse One is a very popular model and we take pride in offering a competitive price and V12 finance for customers who might find these helpful. If we can offer any further advice or assistance, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Burner was at the best price online, super fast delivery and all packaged very well. Very happy!”

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Posted 1 year ago

“We are delighted with the service from order , delivery and quality of the Axon Chadwick , having searched and researched we were pleased to find this attractive model which gives a good window size and a contemporary design. The delivery man was lovely and really helpful , over and above our expectations”

Direct Stoves 5 star review on 19th September 2023

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Posted 1 year ago

Hi Lynne, Thanks very much for your review. It's great to hear that you've found Direct Stoves' customer service to have been delightful, as well as the delivery. As you mention, the Axon Chadwick is a very attractive and effective model which has proven to be very popular with customers. We really appreciate your having taken the time to upload a photo showing this off. If we can offer any further advice or assistance, please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Staff on the phone were very helpful in answering questions and delivery was quick. Haven’t yet had it fitted so comment on the fire itself yet.”

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Posted 1 year ago

“Fantastic stove, great quality & looks really good & gives off plenty of heat. Service from Direct Stoves was excellent with estimated 2-hour delivery slot given on day of delivery with regular updates.”

Direct Stoves 5 star review on 18th September 2023

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Posted 1 year ago

Hi Kate, Thanks for your review. It's good to hear that you've been so impressed by the stove received and we really appreciate your having taken the time to upload a photo of this in situ. If we can offer any further advice or assistance, please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I have not fitted the log burner as of yet and being installed on the 9th and 19th of October but happy with how it looks”

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Posted 1 year ago

“Good service and quick delivery”

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Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,587 reviews