Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,588 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,588 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 24th February 2025

Jennifer Ruffle

Direct Stoves 5 star review on 23rd February 2025

SARAH OBRIEN

Direct Stoves 5 star review on 19th February 2025

Shaun Balston

Direct Stoves 5 star review on 15th February 2025

Leslie McLean

192

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery and nicely strapped to a pallet, even not in place or working yet, looks very nice 👍”

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Posted 1 year ago

“Great service and well priced for the unit we wanted would recommend any one to use this company”

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Posted 1 year ago

“Quick delivery , good price and the Stove looks great”

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Posted 1 year ago

“Very helpful ordering the stove and I had a the parts I requested within about 1 week”

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Posted 1 year ago

“Fantastic service. Really helpful. Delivery was easy to arrange and realisable. Customer service top notch. Beautiful stove, as promised. Thank you!”

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Posted 1 year ago

Hi, Thank you for your review. It's gratifying to receive such positive feedback regarding your order. As you mention, we at Direct Stoves strive to offer the best possible customer service as well as quick, convenient delivery for our impressive range of products. Please don't hesitate to get in touch if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Quick delivery! Very very happy with the product!”

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Posted 1 year ago

“After being messed around by another stove company extending the delivery time by 2 months, Direct Stoves had my log burner in stock, we agreed on the price & it was delivered within a matter of days. Professional, swift and they did what they said. Very pleased!”

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Posted 1 year ago

Hi Christine, Thanks for your review. It's great to hear that you've now received your stove. We work hard to maintain a healthy physical stock of wood burning and multifuel stoves and this means that we can offer much shorter lead times than many other retailers, at competitive prices. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Fantastic service, delivery guy was so helpful. Good communication & stove arrived exactly as planned”

Direct Stoves 5 star review on 24th March 2023

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Posted 1 year ago

“Great service, friendly staff and beautiful stoves at affordable prices.”

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Posted 1 year ago

“Absolutely thrilled with my new log burner. Fantastic quality at a very affordable price Many thanks Direct Stoves”

Direct Stoves 5 star review on 23rd March 2023

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Posted 1 year ago

Hi Phil, Thanks for your review and for uploading some images of your recent log burner installation. It's great to see your stove in use. We do indeed have a wide and affordable range of high quality products, and it's always heartening to receive feedback to this effect. If you happen to need anything else for your new stove then please do get in touch and we'll see what we can do to help, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great service great products great delivery A++++++++”

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Posted 1 year ago

“Very helpful staff, can speak to a real person if you have any concerns. They sell quality products and I am very pleased with my purchase. Delivery guys were brilliant.”

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Posted 1 year ago

Hi Linda, Thank you for your review. It's great to hear that you're as pleased as you are with your Direct Stoves purchase. As you mention, we take great pride in our sales assistance and customer service. The benefit of our trained and approachable sales team is that we're able to deal with any concerns and point customers in the direction of any products which may be suitable for their needs, as you will have discovered yourself. If we can offer any advice regarding current or future orders then don't hesitate to get in touch again. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great service and quick delivery, would recommend to anyone”

Direct Stoves 5 star review on 22nd March 2023

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Posted 1 year ago

“1 class in every way. Great range of products at very competitive prices and very swift delivery service on the day you ask for. Delivery team were very good and the stove was very well packaged. I've already recommended Direct Stoves to some friends.”

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Posted 1 year ago

“Very easy to order over the phone unlike other companies.Good service Delivery not due until May”

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Posted 1 year ago

“Delivered promptly, helpful telephone staff, stove not fitted yet . Well packaged, looks as described”

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Posted 1 year ago

Hi, Thanks for your very kind and helpful review. We always strive to offer quality products with the best possible telephone service and lead times, so it's gratifying to hear that these boxes have all been ticked for your order. We trust that you'll get in touch if you happen to need anything else for your order, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Everyone at Direct Stoves was massively helpful throughout the whole process. We purchased two stoves one of which we had to make an exchange due to sizing. Direct Stoves couldn't do more to help. I would definitely buy from here again and would recommend to family and friends.”

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Posted 1 year ago

Hi Sam, Thanks for your review. It's great to hear that our team were so helpful; we'll be sure to commend them on the fantastic job that they've been doing. Your recommendation means a lot to us. If we can offer any more advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Easy to use website, clear ordering process and delivery charges, deliveries as promised. The stove we got was great too.”

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Posted 1 year ago

“excellant service and product”

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Posted 1 year ago

“quick and easy to order and deliver was fast too”

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Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,588 reviews