Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,577 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

180

Anonymous

Anonymous // 01/01/2019

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“Good stove, terrible delivery service. One very rude monosyllabic guy arrived with very heave 200kg+ stove and left it “kerbside” on a pallet about 50ft from our door. Used his pallet truck to get it there but would not take it any further. My wife couldn’t move it, left there for 3 hours until other family members got home from work then spent ages in dark taking pallet apart to get at it and then 5 of us to carry it into house”

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Posted 1 year ago

Hi Stephen, Thank you for your feedback. We're pleased to hear that you've been impressed with the stove received, but we are also sorry to hear that you have had a bad experience with our delivery partner. As part of the one man delivery service that we offer, the driver should transport the pallet as close to the property as is safe and possible, providing level ground with no steep slopes or gravel driveways. This would be due to the weight and size of many items. Had we been contacted at the time, our dispatch team would have spoken to our delivery partner to ask that the driver return and move the pallet closer to the property. As a matter of future reference, our dispatch team can be contacted on 0161 516 4104 option 2 or by email through dispatch@direct-fireplaces.com if there are any problems with a delivery that need addressing. Regardless, thanks again for your order and for your review. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I waited a long time for my stove and understood the reasons for the delay. However, I do feel the company could have kept me informed, even on a monthly basis, for a brief update. I felt I had to chase my order and in the end only found out it was in stock when I contacted you again for information. It makes me wonder how long you had had it in your warehouse. Did my e mail prompt you or were you going to contact me by coincidence that same week? The stove is now fitted and looks beautiful. It has not been lit yet though! A word on your delivery courier. The stove was left by the driver to be brought into the house by my 60 year old partner. A tough ask for him considering the weight, 130 kg! It would have been nice for the driver to offer his help.”

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Posted 1 year ago

“Excellent service, quick delivery.”

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Posted 1 year ago

“Stove lovely. Delivery exactly as stated snd kept informed of delivery times.”

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Posted 1 year ago

“Customer service - great. Product appears great from outside, unfortunately I cannot say anythong about its performance (yet) - I AM ONLY WAITING 4!!! MONTHS NOW FOR A PLUMBER TO CONNECT THE STOVE. I am happy to review once I managed to get the gas stove connected”

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Posted 1 year ago

“Easy to use web site and the stove was delivered on the day i selected it was well packaged and arrived in pristine condition”

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Posted 1 year ago

“Ordered this and was told it would be a while to arrive, but came within about three days. Lovely fire and really easy to use, thank you!”

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Posted 1 year ago

“What we ordered: 5inch square cowl, what we got: 6inch round cowl. Quick response to deliver original order BUT I am left with a totally useless (to me) cowl and no offer to collect it.”

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Posted 1 year ago

“I ordered and paid for a Burley stove on the 23rd of December 22. I am not best pleased that I paid for stove a month ago and I have no idea when I will receive it. Customer service very very poor. C.A.”

Helpful Report

Posted 1 year ago

Hi Chris We sent you an e-mail on the 10th Jan advising you on the lead time of the stove. I will ask the dispatch team to chase Burley for a further update for you. Many Thanks

Posted 1 year ago

“Fantastic service ordered on line, red brick fire chamber selected my delivery date and it was delivered on that date, absolutely no issues product was as described very pleased, also ordered oak fireplace beam at same time, it was on a 7-10 day lead time arrived spot on time again very pleased with the ease of ordering and the on time no issues delivery”

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Posted 1 year ago

“Very pleased, from purchase to installation”

Direct Stoves 5 star review on 24th January 2023

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Posted 1 year ago

“Very helpful staff great advice on new stove survey and fitting went well very lpleadrf with product”

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Posted 1 year ago

“Amazing service from point of ordering to delivery.”

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Posted 1 year ago

“Very satisfied with service and product.thank you.”

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Posted 1 year ago

“Excellent service Excellent delivery time Excellent fire. Love it”

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Posted 1 year ago

“Direct stoves amazing service delivered within three days , beautiful stove arrived in perfect condition. Looks absolutely stunning thank you”

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Posted 1 year ago

“Great customer service, delivered on time! Great service and communication from delivery company. Would recommend! Great unit, looking forward to having it installed and basking in warmth.”

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Posted 1 year ago

“Great service all round from Direct stoves. Lovely stove, delivered when requested by helpful delivery many Would definitely recommend to others.”

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Posted 1 year ago

“Ordered a new stove in October got told it wouldn’t be delivered until march so was told if we paid another £400 extra we could have this particular stove delivered straight away so we did the stove arrived ok but no gloss enamel flu so we were sold an incomplete stove and we are still waiting for the company to get the flu pipe I sent them an email without reply my wife rang them twice but they blamed the supplier and didn’t know when they could get the flu pipe so we are in limbo not very happy with the service”

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Posted 1 year ago

“Very pleased with the stove ,excellent customer service delivered when they said it would, the delivery driver was very helpful highly recommended very pleased”

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Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,577 reviews