Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,589 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 24th February 2025

Jennifer Ruffle

Direct Stoves 5 star review on 23rd February 2025

SARAH OBRIEN

Direct Stoves 5 star review on 19th February 2025

Shaun Balston

Direct Stoves 5 star review on 15th February 2025

Leslie McLean

192

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service no problems at all lovely lady on the phone was very knowledgeable and helpful x”

Helpful Report

Posted 2 years ago

Hi Jayne, Thanks for your review. It's great to hear that the service received was to your liking. Our knowledgeable sales team are always happy to help in finding a stove or fire which is suitable for a prospective customer's needs. We trust that you'll get in touch if we can offer any further assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Fantastic service very helpful staff would recommend to anyone.”

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Posted 2 years ago

Hi Russ, Thanks for your feedback. We're pleased to hear that you've found the service received to be fantastic. As you quite rightly point out, our sales team is always happy to assist with any queries that prospective customers might have; we'll be sure to pass your compliments on to the team. Please don't hesitate to contact us again if we can offer any further assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I am satisfied good quality fast and safe good delivery”

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Posted 2 years ago

Hi Sylwia, Thanks for your review. It's great to hear how satisfied you are with your order. We're proud of both the quality of our products and the convenience of our delivery services, and we appreciate your having acknowledged the same. Thanks again, and please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Ordered Woodburner over the phone and it was dealt with very by professional, friendly sales staff. The process was straightforward and delivery date arranged there and then for the following week. Delivery was prompt and item was very well packaged. Would definitely recommend using them based on my experience.”

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Posted 2 years ago

Hi Ivan, Thanks for your feedback. It's great to hear that your overall experience in ordering with us was so positive. We'll be sure to congratulate our sales team for their hard work. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I had to make a return and the team at Direct Stoves were super-helpful and completed it promptly.”

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Posted 2 years ago

“I love our stove and it was a great price. It was delivered on the requested day. Just a word of warning on delivery, we have a slight slope with steps down to our property and the delivery man couldn't bring it to the front door as if was on a pallette. Obviously not the lightest object to carry!”

Helpful Report

Posted 2 years ago

Hi Lizzie, Thanks for your helpful feedback. It's great to hear that you're impressed with the stove and the price at which this was received. As you quite rightly state in your review, our free one-man stove delivery service would involve a pallet truck. While the driver would aim to transport the goods as close to the property as possible, this would be dependent upon the accessibility of the property. We try and make details regarding our delivery service as clear as possible, but we always welcome contact from prospective customers if there are any concerns or queries: https://www.directstoves.com/delivery-information This said, thanks again for your review. We trust that you'll let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I needed a new woodburner fairly urgently, and after much searching online for the right size/width/availabilty I came across Direct Stoves who had an excellent varierty of stoves. I ordered a Saltfire Wide on 24th January - it arrived 6th February! Excellent customer services as I am deaf and can only use email, all emails answered immediately. Highly recommended.”

Helpful Report

Posted 2 years ago

Hi Judith, Thanks for your review. We're glad to hear that you've managed to find the right stove for your requirements. The Saltfire range is especially popular but, as you quite rightly mention, we at Direct Stoves offer plenty of choice when it comes to solid fuel appliances. It's also great to hear that you've found our customer service to be excellent. We'll be sure to let the team know what a fantastic job they've been doing. Thanks again for your order and for providing such helpful feedback. Please do let us know if we can offer any further assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Very good If required at a later date could I purchase a new and different accesseries ie Logs or Coal etc Thanks Phil Walmsley”

Helpful Report

Posted 2 years ago

Hi Philip, Thank you for your review. It's great to hear that you're pleased with your order. If you do happen to need anything else from us then please do contact us again and we'll be happy to advise further. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Helpful and efficient company. Lucy answered the phone quickly and was reassuring. Delivery was quick and free.”

Helpful Report

Posted 2 years ago

Hi Catherine, Thanks again for your order and for giving such helpful feedback. We'll be sure to pass on your compliments to Lucy and to the rest of the team. As you quite rightly mention, we take pride in the efficiency of our ordering process. Our speedy shipping is free to mainland UK addresses so that we can deliver customer satisfaction at a competitive price. If you find yourself requiring anything else then we'd love to hear from you again. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Amazing company great support for trades”

Direct Stoves 5 star review on 6th February 2023

Helpful Report

Posted 2 years ago

Hi John, Thank you for your feedback. Its great to see your stove roaring away. We're very proud of our sales and customer support network. If we can offer any other help or advice in future then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Paid for next working day delivery & didn’t arrive when it should have. Got told it was coming the following day between 8am - 12pm & didn’t arrive until 2:15. I had a work man booked in.”

Helpful Report

Posted 2 years ago

Hi Kate, Thank you for your feedback. We’re sorry to hear about your experience and that we didn’t meet the level of service that we aim for at Direct Stoves. Unfortunately, due to the current energy crisis, we are still in the midst of an unprecedented surge in demand for our products. Our third-party delivery partners have in some instances struggled with a high volume of consignments being processed through their systems. We try our best to ensure that all customers receive orders as and when expected, but we apologise that we were unable to uphold our usual high standards on this occasion. We sincerely apologise for any inconvenience that this has caused you. Our team will of course take your comments on board. If there’s anything further that we can do to assist then please don't hesitate to contact us. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service delivery on time and very pleasant”

Helpful Report

Posted 2 years ago

Hi Steven, Thank you for taking the time to leave a review. We're thrilled to hear that you've had a good experience in ordering with Direct Stoves, both in terms of delivery and the level of service provided. Please do let us know if we can assist further, either in terms of the stove received or with any future orders. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Good stove, terrible delivery service. One very rude monosyllabic guy arrived with very heave 200kg+ stove and left it “kerbside” on a pallet about 50ft from our door. Used his pallet truck to get it there but would not take it any further. My wife couldn’t move it, left there for 3 hours until other family members got home from work then spent ages in dark taking pallet apart to get at it and then 5 of us to carry it into house”

Helpful Report

Posted 2 years ago

Hi Stephen, Thank you for your feedback. We're pleased to hear that you've been impressed with the stove received, but we are also sorry to hear that you have had a bad experience with our delivery partner. As part of the one man delivery service that we offer, the driver should transport the pallet as close to the property as is safe and possible, providing level ground with no steep slopes or gravel driveways. This would be due to the weight and size of many items. Had we been contacted at the time, our dispatch team would have spoken to our delivery partner to ask that the driver return and move the pallet closer to the property. As a matter of future reference, our dispatch team can be contacted on 0161 516 4104 option 2 or by email through dispatch@direct-fireplaces.com if there are any problems with a delivery that need addressing. Regardless, thanks again for your order and for your review. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I waited a long time for my stove and understood the reasons for the delay. However, I do feel the company could have kept me informed, even on a monthly basis, for a brief update. I felt I had to chase my order and in the end only found out it was in stock when I contacted you again for information. It makes me wonder how long you had had it in your warehouse. Did my e mail prompt you or were you going to contact me by coincidence that same week? The stove is now fitted and looks beautiful. It has not been lit yet though! A word on your delivery courier. The stove was left by the driver to be brought into the house by my 60 year old partner. A tough ask for him considering the weight, 130 kg! It would have been nice for the driver to offer his help.”

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Posted 2 years ago

“Excellent service, quick delivery.”

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Posted 2 years ago

“Stove lovely. Delivery exactly as stated snd kept informed of delivery times.”

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Posted 2 years ago

“Customer service - great. Product appears great from outside, unfortunately I cannot say anythong about its performance (yet) - I AM ONLY WAITING 4!!! MONTHS NOW FOR A PLUMBER TO CONNECT THE STOVE. I am happy to review once I managed to get the gas stove connected”

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Posted 2 years ago

“Easy to use web site and the stove was delivered on the day i selected it was well packaged and arrived in pristine condition”

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Posted 2 years ago

“Ordered this and was told it would be a while to arrive, but came within about three days. Lovely fire and really easy to use, thank you!”

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Posted 2 years ago

“What we ordered: 5inch square cowl, what we got: 6inch round cowl. Quick response to deliver original order BUT I am left with a totally useless (to me) cowl and no offer to collect it.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,589 reviews