Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Great service. My original stove was delayed and I was told promptly. I reorderd with ease. My only gripe is that they use Palletways to deliver...they are unhelpful and basically dump your stove on your front step rather than 'delivered'. With a heavy product you need a 2 man delivery who can lift it off the pallet into your home...who can have 2 people off work for a delivery?”

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Posted 3 years ago

“havent tried the stove yet as its the middle of summer, but itwas a good price, seems to be great quality, even the fitter was impressed, and looks fantastic.”

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Posted 3 years ago

“I very rarely do reviews but Direct Stoves deserves a mention. Its quite refreshing to place an order on-line and the item actually arrive so excellently wrapped and in a timely manner. I was kept informed with email updates throughout. Well done Direct Stoves!”

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Posted 3 years ago

“Very pleased with service from Direct Stoves. Purchased a Chesney's Heat & Grill unit recently and had some issues upon arrival. Upon feeding back via phone, the problem was very promptly dealt with, updates received and resolved completely over next few days. Responsive & great Customer service in my experience. We would use Direct Stoves again.”

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Posted 3 years ago

“Quick delivery of stove pipe with cleaning door , item as described and fitted a peach”

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Posted 3 years ago

“Very pleased with my Portman Chatsworth limestone fireplace and Broseley electric stove. Now fitted they enhance the overall look of my lounge and become the focus of attention. Together they form a lovely feature created at a very competitive price.”

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Posted 3 years ago

“Great product well made and good delivery Highly recommend”

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Posted 3 years ago

“Item arrived at the advised time. When I needed to raise a query customer services were easy to get through to on phone, polite and genuinely cared. The delivery driver was excellent, so would highly recommend Direct Stoves if you are considering a purchase.”

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Posted 3 years ago

“Direct Stoves were fabulous. Great products at a good price with excellent customer service throughout. I would recommend very highly.”

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Posted 3 years ago

“Great stove, decent price and looks amazing! I would recommend you double check all measurements as the size of the glass was incorrect - it’s actually larger than stated online. Delivery on time and packaged extremely well. Overall would recommend Direct Stoves!”

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Posted 3 years ago

“Haven't sent me a smoke reduction kit yet”

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Posted 3 years ago

“Really happy with my Pizza Oven had to wait a while but happy with it when it arrived”

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Posted 3 years ago

“Overall disappointment really. Website claimed the heat and grill units were ready for dispatch in April when we paid. Took a lot longer and a damaged unit was delivered Direct stoves failed to appreciate it is their responsibility to supply and deliver the unit and tried to push this responsibility on to Chesney which only further delayed the delivery of the undamaged unit Customer services person (male) was shouty and talked over me after I made direct stoves aware of the damage. Unprofessional and dismissive. Sarah blackshaw has done well to keep me up to date and the unit is a great product. I would not recommend direct stoves after this experience. Craig Dow”

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Posted 3 years ago

“Ordered on the Wednesday, arrived on the Friday morning, fitted liner and cowl Friday afternoon. Appears to be a robust quality liner, cowl and adapter from 5 to 6 inch. Quality stove pipe as well. Passed by building control no issues.”

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Posted 3 years ago

“Excellent product Excellent service Extremely high quality”

Direct Stoves 5 star review on 15th June 2021

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Posted 3 years ago

“Great service from Direct Stoves Very happy with the price and the prompt delivery and later when I had to contact them regarding another product They were very helpful”

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Posted 3 years ago

“Had a problem with delivery, and first fire was damaged so had to be returned, which was annoying, but having eventually got my new fire which is perfect, I am very pleased with my purchase.”

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Posted 3 years ago

“Product, perfect,but the delivery time(up to 45 day's waiting time).”

Direct Stoves 5 star review on 9th June 2021

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Posted 3 years ago

“Love my Chesneys Heat & Grill, despite the small dent in the chimney on delivery. Used it a lot since receipt. A shame the cover wasn't delivered at the same time as I have to move it - and it's VERY heavy, to the garage after each use. I was told this isn't going to be delivered for approx 5 weeks, as Chesneys didn't provide them with the latest stock delivery. The wok ring isn't worth £99 - it's a sheet of stainless with 4 lugs welded on.”

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Posted 3 years ago

“A good price. Delivery was swift and on the day stated. The stove looks exactly as expect and very solid.”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews