Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Special mention to Sarah who kept the order on track over a busy bank holiday weekend. Thank-you kindly.”

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Posted 2 years ago

“Excellent service, unfortunately an item was missing from my order but DS true to word had it delivered next day ! 😊”

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Posted 2 years ago

“You advised me originally it was a stock item, you then advised me it wasn’t and it would take 5-7 days? I am still waiting for you to deliver? Very poor service!!”

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Posted 2 years ago

“Great service, very happy with the look of the product. Awaiting for it to be fitted.”

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Posted 2 years ago

“Ordered by phone on the Monday delivered on the Wednesday…Stove waiting to be fitted….Very pleased with the whole ordering process… Stove was recommended by my fitter to replace our current Bulgarian made stove…Direct stoves were wonderful to deal with”

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Posted 2 years ago

“Great burner very customer service will definitely use again”

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Posted 2 years ago

“The stove has not been fitted yet but looks exactly as I hoped. Staff very helpful when I had a issue with the carrier.”

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Posted 2 years ago

“Good delivery- on time Stove is really nice( as per picture) Would recommend them to other buyers”

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Posted 2 years ago

“Excellent service from ordering to delivery thank you so much to the delivery driver was very professional and helpful many thanks”

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Posted 2 years ago

“Really impressive company to deal. The choice of fire, ease of internet ordering, communication through to delivery were all completed without any problems at all. Would certainly recommend this company to anyone.”

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Posted 2 years ago

“Pleased with the product and with the delivery which was when they said it would be but disappointed that they did not price match as advertised on there site”

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Posted 2 years ago

“super fast delivery!! Unopened yet so hoping its all there and undamaged. Delivery team were superb with comms”

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Posted 2 years ago

“Brilliant thanks”

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Posted 2 years ago

“Haven’t got the stove fitted yet, but ordered without hassle, it was delivered on time , I was kept informed at all times, the whole process was an absolutely pleasure, fire looks fab excited to get it fitted”

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Posted 2 years ago

“Very pleasant and efficient people to deal with and a great product. Thank you.”

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Posted 2 years ago

“Have bought a double wood sided stove before bought a beam for the fire ace excellent 👌 quality”

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Posted 2 years ago

“Customer service was very good.”

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Posted 2 years ago

“All delivered good and fast”

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Posted 2 years ago

“The stove came when expected, plenty of emails so all good, the stove looks good but it’s not working yet but hopefully we’ll be nice and warm”

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Posted 2 years ago

“Very pleased with our fire, and all of the service provided by direct stoves from the initial contact to delivery. Thank you”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews