Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,554 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 2nd December 2024

174

Anonymous

Anonymous // 01/01/2019

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“Very efficient good looking stove, look forward to cold weather”

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Posted 2 months ago

“Our order arrived super quick, we haven't installed the stove yet so can't comment on how efficient it is but, all the parts were in the box undamaged.”

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Posted 2 months ago

“Very pleased with stove. The help in ordering was excellent.”

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Posted 2 months ago

“Mixed experience. I was recommended a stove by my installer, so I purchased it online not paying too much attention to the product itself. What can do is review the experience with the company having placed the order online. I added the item to my basket, chose a delivery date and paid. All very simple and I was very impressed how quickly it could be delivered. Except that wasn't correct. Despite being able to pick a date, and then recieving an email that quotes the delivery date without any additional comment, it is in fact fictional. I didn't know this until I phoned them to query it and was told it was just my requested delivery date, and not a confirmation, and that I should wait for email confirmation first. Problem is the website nor the order confirmation state this, anywere, at all. So having chased the delivery I was told I should have waited to book installaiton until I got the burner and was advised I should cancel installation as it was not clear when the burner was arriving. Luckily, I didn't cancel installation because only the next day I got an email stating the burner was dispatched and the day after it arrived (only a week after my fictional wished delivery date, so not the end of the world). So in summary it needs to be made much much clearer that having chosen a date this does not at all mean that's when it can be delivered. Misleading and confusing. And surely boring for the customer support team to deal with.”

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Posted 2 months ago

“Great products at a great price and with exceptional service, I highly recommend this business if your in need of a stove or just spare parts👍”

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Posted 2 months ago

“We did have a communication problem with our delivery as the haulage company did not deliver on the date it was expected. But once Direct Stoves were told of the problem they chased the haulage company and resolved to our satisfaction”

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Posted 2 months ago

Hi Kevin, Thanks for your review. We were sorry to hear of the issue experienced with the delivery but it's good to hear that our team was so helpful in getting the problem resolved. If we can offer any further advice or assistance then please don't hesitate to get back in touch. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Excellent service. Special thanks to Claire”

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Posted 2 months ago

“Great service. Very helpful staff”

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Posted 2 months ago

“After the watch was treated I will make sure everybody knows. I will never recommend Dirct Stoves”

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Posted 2 months ago

Hi Vera, Thank you for your review. We are sorry to hear of any dissatisfaction with the service received. Reading the notes on your order, it appears that our Dispatch team had contacted you to advise that the stove had fallen out of stock but would be available in the near future, so it would only be a short delay regarding delivery. We do appreciate the inconvenience caused but can also see that a manager had contacted you to apologise and to offer a choice of alternatives or a full refund if you were unable to wait. If you are still in need of advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Great service and insight.”

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Posted 2 months ago

“Just had a new wood burning stove fitted from direct stoves , looks amazingly had great advice when purchasing and the engineer fitted it with flue liner in a morning , superb job .. winter bing it on!”

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Posted 2 months ago

“Excellent service with fast delivery, would highly recommend”

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Posted 2 months ago

“Very good people to deal with. Fast efficient service and delivery was exactly as stated. 🙂”

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Posted 2 months ago

“Easy order,quick dispatch and smooth delivery. Everything was great and the product looks just what I expected......once installed next week I am sure it will look great. Thanks to all involved.....very professional.”

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Posted 2 months ago

“Ordered the outside log burner, arrived promptly on arranged date. Had small problem with glass cracking when first used. Replacement glass sent within days. Great customer services.”

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Posted 2 months ago

“excellant service and production”

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Posted 2 months ago

“Amazing company, ordered and delivered within three days also better price than anywhere else”

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Posted 2 months ago

“I was promised a delivery notification, however, this never happened and my stove was delivered with no notification. Worse yet, when I called this company to complain I was told someone would contact me, no-one did. I get better customer service from Zara for items that cost fraction of the price, considering the cost of the stove from this company. Shockingly poor service and I would not recommend Direct Stoves, not even to my enemies.”

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Posted 2 months ago

Hi Sanna, Thanks again for your order and our apologies for any inconvenience regarding this order. As you will be aware from the delivery email sent by our Dispatch team after purchase, standard one-man deliveries are generally on a 09:00-18:00 service: "if the depot has the facility, they will text you on the day and if you have not had a text in the morning it is likely that you will receive a text later as your goods might be on an afternoon run". If no delivery notification was received on the day then we can only apologise on behalf of our delivery partners. You can contact customerservice@directstoves.com if you are in need of any further advice or assistance at this stage, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Great stove”

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Posted 2 months ago

“Customer service before I purchased the fire was faultless. Item needed returning , I couldn't speak to a person. Had to send pictures in of the fire. When they finally accepted I could return the fire I'm still waiting on a refund. I will never buy from this company again”

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Posted 2 months ago

Hi Anne, Thank you for your feedback. We are sorry for any inconvenience regarding the returns process. We can see that our Returns team had in fact contacted you to discuss the reason for the return and that a collection was booked in with a courier within two days of your request being received. As we're sure you can appreciate, our returns team does have to await receipt of the goods before we can process a refund. Notes on your order indicate that the item was received back to us at the end of last week and a refund then processed on the 16/9/24, so this was processed ASAP once in our warehouse. Refund times insofar as the funds appearing via the original payment method are then ultimately dependent upon the account provider and so beyond our control. Regardless, we are sorry for any disappointment. If there is anything else with which we can assist then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

Direct Stoves is rated 4.5 based on 1,554 reviews