Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,554 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 2nd December 2024

174

Anonymous

Anonymous // 01/01/2019

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“Delivery earlier than quoted, can't thank you enough Regards Mark Henson, J & M Fireplace fitters ltd”

Direct Stoves 5 star review on 23rd May 2023

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Posted 1 year ago

Hi Mark, Thanks for taking the time to leave a review. The newly-installed stove looks great! If we can do anything else to assist then please don't hesitate to let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service from beginning to end, I did ask a question via email before ordering and they replied back straight away . Would highly recommend. It looks amazing as well.”

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Posted 1 year ago

Hi Elaine, Thanks very much for your review. Your recommendation means a lot to us. We at Direct Stoves aim to offer the best possible customer service and we're therefore glad that our sales team were so helpful in replying to your query. If we can do anything else to assist then please don't hesitate to get in touch again, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great service from ordering to delivery.”

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Posted 1 year ago

“Bought an electric wood burner style fire was £400 cheaper than quoted in shop,arrived on said day so all in all a very good experience.”

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Posted 1 year ago

“I would like to say your service and delivery time was excellent and very pleased with the wood burning fire and will definitely be using your company again and thank you so much all the best Graham Sweet”

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Posted 1 year ago

Hi Graham, Thanks for your positive feedback. It's gratifying to hear that you're so pleased with the wood burner received from Direct Stoves. It's also great to hear that you'll be making use of our services again in future. With this in mind, don't hesitate to let us know if you need any help or advice regarding our range! Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Made a few phone calls to confirm a few things . Very friendly and helpful which made my choice easier. Stove delivered on date arranged . Would recommend this company”

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Posted 1 year ago

Hi Irene, Thanks very much for your review. It's great to hear that the sales team were so helpful in answering your questions. As you mention, we aim to make the ordering and delivery process as quick and easy as possible for customers. Your recommendation is hugely gratifying. If we can help further then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I phoned your customer services and got an immediate response to my query and I was able to place the order there and then over the phone. Very efficient. The goods arrived a couple of days later - much quicker than the online delivery schedule. The goods were placed on my drive but Palletline did not knock on the door or require a signature. I caught up with the driver as he was leaving and queried this, but he said it wasn't necessary. I have since recommended Direct Stoves to a third party for price and efficiency of service.”

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Posted 1 year ago

“I wasn’t aware of the home delivery, it says on the small print but I had no idea so when the delivery man arrived I was alone with a 2 year old and he wouldn’t carry the stove inside for me. He was also quite rude. Fires are nice though”

Helpful Report

Posted 1 year ago

Hi Izzy, Thanks for your review. We're pleased to hear that you were pleased with the stove received overall. As part of the one man delivery service that we offer, and as per the delivery information outlined on our website, the driver should transport the pallet as close to the property as is safe and possible. This would be providing level ground with no steep slopes or gravel driveways and is due to the weight and size of many items. We do offer a two-man delivery service for instances where assistance may be required in transporting the goods inside, and would suggest that customers contact us for advice in terms of delivery whether there may be concerns or queries. This said, we are sorry to hear that you had a bad experience with our delivery partners and will pass on this feedback. If you happen to need any further help or advice then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great service start to finish from Julie and Dylan in office to Mark and Scott who fitted stove. Stove arrived ahead of time and installed very quickly. All queries and emails replied to same day . Highly recommended. Thanks.”

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Posted 1 year ago

Hi Sue, Thanks for your kind review. It's great that you're as impressed as you are with the service received. As you mention in your feedback, we have expanded the range of local fitters that we can recommend close to our Stockport, Bromsgrove and Cheadle showrooms via Direct Heating Services. As such, we're always happy to assist in terms of getting an order placed, delivered and fitting arrangements made as quickly as possible. Thanks again for your purchase. We trust that you'll let us know if we can do anything else to assist. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Buying from Direct Stoves was a great experience. Very helpful website, very helpful and friendly staff - and prompt delivery even to Jersey. They even had stock of many items which others were quoting many weeks for availability. And their prices were very good too. Highly recommended.”

Direct Stoves 5 star review on 4th May 2023

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Posted 1 year ago

Hi Jerry, Thanks for your order and for your feedback. It's gratifying to hear that you found our team as well as our Direct Stoves website to be so helpful. We're pleased to be able to offer competitive prices across our range of stoves, including low-cost delivery to the Channel Islands. We also make sure to maintain healthy stock so that we can provide quick and convenient shipping. Thanks again for your review. If there's anything else with we can assist, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“great to deal with, quick delivery even though we are 480 miles away, good product.”

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Posted 1 year ago

Hi Steven, Thanks for taking the time to leave a review. It's great to hear that your experience in ordering with Direct Stoves has been so positive. As you mention, we're pleased to be able to offer free one-man delivery throughout the UK mainland, meaning that customers can get hold of products quickly and conveniently. We'd love to hear from you again should you happen to need anything else in future, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very happily with my stove and excellent service from stoves direct 👍”

Direct Stoves 5 star review on 2nd May 2023

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Posted 1 year ago

“Really helpful staff both online and in delivery”

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Posted 1 year ago

“Excellent service. Stove and flue both arrived on the day specified.”

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Posted 1 year ago

“Very good products and Customer Service”

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Posted 1 year ago

“Excellent service from start to finish. No waiting weeks for your stove. I can’t recommend highly enough”

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Posted 1 year ago

“brilliant stove. the carriage note specified a 7.5 ton lorry, but it arrived on an 18 ton lorry which could not get nearer than 100 yards from the house. the driver was as helpful as he could be, but did not have time/orders to help us beyond that. the stove was very heavy, and required all our ingenuity and a car to get it to the house, which took two hours.”

Helpful Report

Posted 1 year ago

Hi, Thanks for your review. We're pleased to hear that you were impressed with the item received from Direct Stoves. We're also sorry to hear of the difficulties experienced with the delivery. As part of the one man delivery service that we offer, the goods should arrive on a lorry that is about the size of a fire engine, though we do recommend that customers get in touch if they have any more precise requirements or restrictions. The driver would aim to transport the pallet as close to the property as is safe and possible, providing level ground with no steep slopes or gravel driveways. This would be due to the weight and size of many items. For future reference, we do offer a two-man delivery option for customers who might need additional assistance in getting the stove into the property. Thanks again for your order. We trust that you'll let us know if we can assist with any future orders, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Stove arrived very promptly and looks great!! Installed it myself and was very straightforward.”

Direct Stoves 5 star review on 27th April 2023

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Posted 1 year ago

Hi Ian, Thanks for your review and congratulations on your successful installation. We're pleased to hear that the stove arrived quickly and we agree it looks great in your home. If we can offer any future advice or assistance then please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Fantastic stove delivered on time great customer service”

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Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,554 reviews