Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,589 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 24th February 2025

Jennifer Ruffle

Direct Stoves 5 star review on 23rd February 2025

SARAH OBRIEN

Direct Stoves 5 star review on 19th February 2025

Shaun Balston

Direct Stoves 5 star review on 15th February 2025

Leslie McLean

192

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service from Nick in the returns department, we had to return a stove and exchange for a different one, collection and delivery was right on time and they were super helpful!!”

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Posted 2 years ago

“Friendly and helpful people. Good delivery time. Love my Celsi stove to bits so much so I can’t stop looking at it 😍”

Direct Stoves 5 star review on 21st March 2022

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Posted 2 years ago

“Brilliant really helpful delivered on time have used before will use again highly recommended”

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Posted 2 years ago

“grand grand grand grand grand grand grand grand grand grand”

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Posted 2 years ago

“Really good company...my stove wasn't fitted for several weeks after delivery and when unpacked the flue had been badly damaged in transit. Contacted company. Very very polite and helpful and a new flue sent out. No problem. Highly recommended”

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Posted 2 years ago

“Very impressed with both quality of product and service received.”

Direct Stoves 5 star review on 19th March 2022

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Posted 2 years ago

“Prompt service delivered on requested date”

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Posted 2 years ago

“The only reason for not 5* is my stove did not have a serial number in the instruction or warranty booklets. I phoned to be told on the back of the stove. .. already lit My second call a chap told me the number should have been on the packaging….. so I had to rummage through the bin Point bring had it been bin day that would have been the end of it Please notify your next customer you the data is on the packaging although I think it should have been stamped on the instructions manual”

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Posted 2 years ago

“efficient service, no issues, love my stove”

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Posted 2 years ago

“Hello I was exited to make the purchase, easy to order with early delivery. Received my Jiko Morso full of scratches but I don't mind much”

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Posted 2 years ago

“Waiting for it to be fitted but very happy with quality,price and service.”

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Posted 2 years ago

“I was in a hurry to buy a stove and Direct Stoves supplied the stove in a timely manner. Also they price matched the stove as I found one cheaper elsewhere. I forgot to decrease the price match by minus £10 and they didn’t correct the mistake but overall I would recommend the company.”

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Posted 2 years ago

“Great price, and quality- really pleased with the service from direct stoves”

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Posted 2 years ago

“Easily the most competitive price out there, ordering was easy. The stove is beautiful and delivered promptly in perfect condition. Plenty of updates on status of delivery/order, delivery guy was a star.....all in all a very professional business.....delighted....it has transformed our living room.”

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Posted 2 years ago

“Delivered quickly and on date requested.”

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Posted 2 years ago

“Good prices and prompt delivery. Amazing amount of stoves in stock, and I'm so happy with my choice of stove it is burning some beech logs as I write this.”

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Posted 2 years ago

“Pleased with the stove . And the service from direct stoves . Price matching the stove for us . And doing it on the 0% finance.”

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Posted 2 years ago

“Great service from this firm, ordered then delivered within a couple of days. First class thank you. Stove in now and we love it.”

Direct Stoves 5 star review on 7th March 2022

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Posted 2 years ago

“My stoves arrived a day late, one with broken glass, but the replacement glass arrived quite quickly. Now, if only I had ordered the cooking plate for the top of my tall one... But I forgot. Hopefully I can find someone to fit it for me.”

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Posted 2 years ago

“Easy to order and delivery was good not fitted yet so don`t know how it will perform.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,589 reviews