Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“I've only looked at one of the side panels but that was enough to see how fantastic they are.”

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Posted 3 years ago

“Great value. Lovely”

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Posted 3 years ago

“We are very happy with the stove, arrived on time, couldn't wish for better”

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Posted 3 years ago

“Very pleased with your prompt service”

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Posted 3 years ago

“Great service from this company. Helpful advice over the phone , delivered what they said they would ..when they said they would . Can’t ask for more than that . Dougie”

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Posted 3 years ago

“Informative website with plenty of choices. The stove arrived on the date promised despite national issues with lorry drivers. The stove was easy to assemble but the steps in the assembly instructions are out of sequence - common sense prevailed and it was easy to figure out. Pleased with the purchase.”

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Posted 3 years ago

“Very happy with the service received from Direct Stoves. They made good on their promise to price match and the bbq was delivered on the date requested.”

Direct Stoves 5 star review on 1st November 2021

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Posted 3 years ago

“Really easy transaction - great price and quick delivery.”

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Posted 3 years ago

“Excellent service-even delivered 3 days ahead of expected time. The stov is now fitted and is superb. Thank you”

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Posted 3 years ago

“Waited 2 months for my multi fuel stove then wrong 1 turned up had to speak to 5 different people but finally getting it sorted out had to wait another 10 days for the kit to arrive wasn’t the best”

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Posted 3 years ago

“Web site easy to use and contained all the information I needed to make my selection. Delivery was excellent ordered Friday arrived Tuesday.”

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Posted 3 years ago

“Good customer service.”

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Posted 3 years ago

“They were very helpful sorting a replacement stove when the original stove arrived damaged”

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Posted 3 years ago

“I have been looking at replacing my 18 year old Hunter Herald 8 with an eco version ready for the new regs. I opted for a Hunter Allure 7. I was able to select a delivery day and had a time window notification. The stove came with register plate, 1m flue pipe and gloves. Without any exaggeration the Allure 7 produces twice the heat using less than half the wood. The huge glass door remains 100% clear all the time. The burn control is pinpoint accurate so you can have exactly the fire you want all the time. I would highly recommend Direct Stoves and the Allure”

Direct Stoves 4 star review on 28th October 2021

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Posted 3 years ago

“Back and sides are two completely different bricks. I didn’t check them before they were fitted, the back was well wrapped and so I left it wrapped to avoid any damage, once they were fitted behind my log burner it was to late…. Back and sides do not match!! Two completely different brick types and two completely different pointing styles. To say I’m devastated is an understatement! To late to send back!”

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Posted 3 years ago

“It would have been installed quicker if we had known it was for us as the address was right but the name on the container was not our name it was a builders name with the same address. The fire is fantastic and the heat we have from is great. Thank you Mrs Daphne Forsyth”

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Posted 3 years ago

“Direct stoves were very courteous, efficient and professional to deal with. The delivery was excellent and the products of high quality. I would not hesitate to recommend this business.”

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Posted 3 years ago

“Inaccurate timeliness which really messes up the installation. Twice I order for 48 hour delivery only to find its around 6 to 12 weeks lead time. Its only good value when you deliver or have supporting otherwise is a bloody con!!!”

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Posted 3 years ago

“I rang Direct stoves back in January 2021 to ask questions about the Cast tech horizon 5. I then refurbished an existing fire place to take my chosen wood burner. I found the specifications on the website invaluable in allowing me to ensure I had the right distances from combustible materials. I finally ordered the wood burner about 4 weeks ago (Oct 2021). At the point of order I decided to ring again just to check if I had considered everything before making my final choice. All my questions were answered fully. A few days later we received a call to say the Horizon 5 they had in stock ready to ship was damaged - therefore, they were getting me another one from the supplier. I was very grateful for this. I would have been so disappointed to finally get my burner only to find it damaged and have to immediately return it! The delivery was rearranged - to suit me… and it arrived beautifully packed and in perfect condition. Once its installed I will upload a few pictures. Thanks for all your help and guidance.”

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Posted 3 years ago

“Great stove and a great price. Very impressed!”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews