Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,587 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 19th February 2025

187

Anonymous

Anonymous // 01/01/2019

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“Good service, good product”

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Posted 1 year ago

“Excellent service Excellent product good delivery”

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Posted 1 year ago

“Excellent stove, prompt delivery”

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Posted 1 year ago

“Everyone one I dealt with at direct stoves very helpful called in the shop and spoke to a guy called Damian ordered log burner and it was delivered 2 days later thanks everyone at direct stoves”

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Posted 1 year ago

Hi Damian, Thanks very much for your review. It's great to hear that Damian and the rest of the team were so helpful in getting your stove chosen and delivered, and we'll let them know to keep up the good work. If we can offer any further advice regarding current or future orders, don't hesitate to get in touch again, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I am happy with the my log burner, and only now trying it out. Seems to be working well. But there is no instructions manual around how to use it. The delivery came a day before the date arranged luckily I was home.”

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Posted 1 year ago

Hi, Thanks very much for your review and for taking the time to upload video. It's always great to see a stove in action. That said, we're sorry to hear about the lack of instructions with the stove. If you're still in need of any advice or instruction, don't hesitate to give our team a call and we'll be happy to assist. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Really good communication and knowledge from the Staff at Stockport branch, very friendly and helpful and we felt no pressure to buy at any time and the price was right too..”

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Posted 1 year ago

Hi, Thanks very much for your review. It's great to hear that our Stockport branch staff were so helpful; we'll be sure to congratulate them on a job well done. If we can advise further regarding any current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service We had a damaged flue delivered and it was replaced straight away”

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Posted 1 year ago

“Easy to use website and delivered on day requested.”

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Posted 1 year ago

“Excellent. Delivered on the right day. carefully packaged”

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Posted 1 year ago

“Firstly I love the stove BUT, I had to pay an extra £75 for delivery by 2 men so it would be brought into my house. The stove is cast iron and weighs a ton, as I am 67 yrs old I had no option but to pay this fee. Outrageous! when I ordered the stove I was told there would be some self assembly BUT, when it arrived it was in several pieces, not only was the weight an issue but I needed spanner's, screw drivers and child sized hands to reach some of the screws and bolts. I enlisted the help of a friend and it still took us 3 hours to put together. As I said, the stove is lovely but my back took the brunt of the excercise. Do not order unless you are a strong, fit young engineer!”

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Posted 1 year ago

Hi Janice, Thanks for your review. We're glad to hear that you were impressed with the stove received overall. Regarding delivery, we offer both a free one-man delivery service and a premium two-man delivery option at checkout. As you mention, the weight and size of most stoves means that a one-man courier would be unable to move the item inside the property, whereas two-man delivery enables the appliance to be carried into a room of choice. Unfortunately, as we ourselves incur cost in arranging a two-man service along with the requisite vehicle, we are unable to offer this for free and there is a charge involved. This said, we appreciate your feedback and can only apologise for any inconvenience. If there are any specific requirements that you may need to run by the sales team for future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great item - good value, not top end but we are delighted with the look, build quality, packaging and delivery!”

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Posted 1 year ago

Hi Henry, Thanks for your review. It's good to hear that you've been pleased with the item received from Direct Stoves as well as the packaging and delivery. We offer a wide range of quality appliances, and as you mention even our most competitive items offer a superb look and feel in the home. Thanks again for your feedback. If you'd be at all interested in sending through some photos and/or video of the stove in action once installed, we'd love to hear from you again, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Not the first time I have purchased from Direct Stoves, my first port of call for me and have recommended them many times. Great value for money, with no compromise.”

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Posted 1 year ago

Hi Valerie, Thank you for your very kind words. It's good to hear that we are your first port of call and at the top of your recommendations. If possible, we would love to see any pictures of your purchases, both past and present, when they are fully operational as a further review. If we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“This was a very disappointing experience, The sales girl said I had to email her with the deIivery address she would not take it over the phone and she guaranteed it would be noted. This did not happen, a delivery date was agreed but the order was put on hold and not actioned until I telephoned and complained, I was then assured that delivery would be on a certain day so I got people in to fit the stove. It did not appear until a week later. I was given a small amount in compensation. appalling service I will not be using you again.”

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Posted 1 year ago

Hi David, We hope this message finds you well. We would like to extend our sincerest apologies for the disappointing experience you encountered during your recent interaction with us. Your feedback is invaluable, and we deeply regret the inconvenience caused due to the breakdown in communication surrounding your order. We understand that the miscommunication regarding the delivery address and subsequent delays in processing your order led to frustration and inconvenience on your part. Please know that this situation does not reflect the level of service we strive to provide to our valued customers. The delay in processing your order and the subsequent confusion regarding the delivery date are indeed regrettable instances that we deeply apologise for. Once again, please accept our heartfelt apologies for the inconvenience you've faced. Warm regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Ordering was easy and the price was excellent. I wouldn't hesitate to use them again. Well informed of delivery and delivered on the day requested”

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Posted 1 year ago

Hi Malcolm, Thank you for your very kind review. It's good to hear that you had no problems with your order and would use us again for future purchases. If possible, we would love to see further pictures of your purchase when it's fully functioning with a further review. As we have said before, if we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Stove not fitted yet, but delivery as requested on the day”

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Posted 1 year ago

“Very good service from start to finish. Good quality burner. Would definitely recommend.”

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Posted 1 year ago

Hi there, Thank you for your very kind review. It's good to hear that you had fantastic service from start to finish. If possible, we would love to see further pictures of your purchase when it's fully functioning with a further review. If we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Easy to use site and very quick delivery”

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Posted 1 year ago

Hi Anne, Thanks for your review. It's good to hear that you had no problems with your order. If possible, we would love to see further pictures of your purchase when it's fully functioning with a further review. If we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent and trustworthy”

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Posted 1 year ago

Hi Wendy, Thank you for your review. It's good to hear that you had no problems with your order. If possible, we would love to see further pictures of your purchase when it's fully functioning with a further review. If we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Stove arrived on time with no issues. Thanks”

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Posted 1 year ago

Hi Katie, Thank you for your review. It's good to hear that you had no problems with your order. We aim to offer a high level of professional service as well as quick delivery and quality products. The fact that this has been your experience as well is highly pleasing. If possible, we would love to see further pictures of your purchase when it's fully functioning. If we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I purchased a multi fuel stove which was at a good price and arrived in a short time. However it has arrived with several marks on the stove and the glass was smashed -although packing was I damaged -so I presume it was packed in this condition. I have been sent a new glass and some spray paint for the stove but no notice of who is to carry out the repairs -so I presume it will be at my cost Very poor email reply from company -customer service needs a large improvement”

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Posted 1 year ago

Hi Ian, Thanks for your feedback. We were sorry to hear of the issue experienced with your stove in question. We can see from notes on the order that our customer service team took steps to resolve the problem as soon as we were made aware of this; on this occasion, the quickest means of resolution was for the manufacturer to provide replacement parts. This said, we apologise for any inconvenience and we're sorry to hear that you were not 100% satisfied with the customer service received. If you are still in need of advice on fitting the replacements, we'd urge you to give us a call so that we can assist. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,587 reviews