Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,577 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great item - good value, not top end but we are delighted with the look, build quality, packaging and delivery!”

Helpful Report

Posted 1 year ago

Hi Henry, Thanks for your review. It's good to hear that you've been pleased with the item received from Direct Stoves as well as the packaging and delivery. We offer a wide range of quality appliances, and as you mention even our most competitive items offer a superb look and feel in the home. Thanks again for your feedback. If you'd be at all interested in sending through some photos and/or video of the stove in action once installed, we'd love to hear from you again, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Not the first time I have purchased from Direct Stoves, my first port of call for me and have recommended them many times. Great value for money, with no compromise.”

Helpful Report

Posted 1 year ago

Hi Valerie, Thank you for your very kind words. It's good to hear that we are your first port of call and at the top of your recommendations. If possible, we would love to see any pictures of your purchases, both past and present, when they are fully operational as a further review. If we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“This was a very disappointing experience, The sales girl said I had to email her with the deIivery address she would not take it over the phone and she guaranteed it would be noted. This did not happen, a delivery date was agreed but the order was put on hold and not actioned until I telephoned and complained, I was then assured that delivery would be on a certain day so I got people in to fit the stove. It did not appear until a week later. I was given a small amount in compensation. appalling service I will not be using you again.”

Helpful Report

Posted 1 year ago

Hi David, We hope this message finds you well. We would like to extend our sincerest apologies for the disappointing experience you encountered during your recent interaction with us. Your feedback is invaluable, and we deeply regret the inconvenience caused due to the breakdown in communication surrounding your order. We understand that the miscommunication regarding the delivery address and subsequent delays in processing your order led to frustration and inconvenience on your part. Please know that this situation does not reflect the level of service we strive to provide to our valued customers. The delay in processing your order and the subsequent confusion regarding the delivery date are indeed regrettable instances that we deeply apologise for. Once again, please accept our heartfelt apologies for the inconvenience you've faced. Warm regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Ordering was easy and the price was excellent. I wouldn't hesitate to use them again. Well informed of delivery and delivered on the day requested”

Helpful Report

Posted 1 year ago

Hi Malcolm, Thank you for your very kind review. It's good to hear that you had no problems with your order and would use us again for future purchases. If possible, we would love to see further pictures of your purchase when it's fully functioning with a further review. As we have said before, if we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Stove not fitted yet, but delivery as requested on the day”

Helpful Report

Posted 1 year ago

“Very good service from start to finish. Good quality burner. Would definitely recommend.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your very kind review. It's good to hear that you had fantastic service from start to finish. If possible, we would love to see further pictures of your purchase when it's fully functioning with a further review. If we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Easy to use site and very quick delivery”

Helpful Report

Posted 1 year ago

Hi Anne, Thanks for your review. It's good to hear that you had no problems with your order. If possible, we would love to see further pictures of your purchase when it's fully functioning with a further review. If we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent and trustworthy”

Helpful Report

Posted 1 year ago

Hi Wendy, Thank you for your review. It's good to hear that you had no problems with your order. If possible, we would love to see further pictures of your purchase when it's fully functioning with a further review. If we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Stove arrived on time with no issues. Thanks”

Helpful Report

Posted 1 year ago

Hi Katie, Thank you for your review. It's good to hear that you had no problems with your order. We aim to offer a high level of professional service as well as quick delivery and quality products. The fact that this has been your experience as well is highly pleasing. If possible, we would love to see further pictures of your purchase when it's fully functioning. If we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I purchased a multi fuel stove which was at a good price and arrived in a short time. However it has arrived with several marks on the stove and the glass was smashed -although packing was I damaged -so I presume it was packed in this condition. I have been sent a new glass and some spray paint for the stove but no notice of who is to carry out the repairs -so I presume it will be at my cost Very poor email reply from company -customer service needs a large improvement”

Helpful Report

Posted 1 year ago

Hi Ian, Thanks for your feedback. We were sorry to hear of the issue experienced with your stove in question. We can see from notes on the order that our customer service team took steps to resolve the problem as soon as we were made aware of this; on this occasion, the quickest means of resolution was for the manufacturer to provide replacement parts. This said, we apologise for any inconvenience and we're sorry to hear that you were not 100% satisfied with the customer service received. If you are still in need of advice on fitting the replacements, we'd urge you to give us a call so that we can assist. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Quality products and excellent service”

Helpful Report

Posted 1 year ago

“Order executed as promised and I installed the next day so all good. The delivery team placed the package as requested and removed the packaging leaving the stove ready for a painless installation.”

Direct Stoves 5 star review on 18th August 2023

Helpful Report

Posted 1 year ago

Hi Dan, Thanks for your review. It's good to hear that the stove was received and installed without issue, and we appreciate your having taken the time to upload an image. It looks great in your chimney breast. As per your feedback, our optional two-man delivery service comes highly recommended. This is especially true for instances where customers might need assistance in bringing the stove into the property. Thanks again for your order. If you happen to need anything else for your stove installation in future, don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Bought my fire and flue pack from Direct Stoves Great communication Great product Arrived exactly as promised thank you”

Helpful Report

Posted 1 year ago

“Delighted with our stove. Thank you”

Helpful Report

Posted 1 year ago

“Cracking company. Did a price match which I was pleased about. Good communication and helpful on the phone. Would recommend.”

Helpful Report

Posted 1 year ago

Hi, Thanks very much for your feedback. It's great to hear that your experience in ordering with Direct Stoves was so good. Our sales team is always happy to help with customer queries, and as you mention we aim to offer the most competitive prices that we can, including price matches. Let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Overall good Gentleman fitter very good”

Helpful Report

Posted 1 year ago

“Bought a Celsi electric Woodburning stove Ordering and delivery was simple and fast Love the stove Stewart Groves”

Helpful Report

Posted 1 year ago

Hi Stewart, Thanks very much for your review, and thanks again for your order. It's lovely to see the Celsi Electristove up and running. As you mention, we've worked to make ordering from our range as quick and easy as possible, and it makes receiving such an attractive stove all the better. We trust that you'll let us know if we can assist further with any current or future orders, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very helpful woodburner and wood store all arrived within 2 days. They had to organise the wood store from manufacturer as they hadn't got one in stock. Great service at great price 👍”

Helpful Report

Posted 1 year ago

“Item looks decent although not yet installed. It arrived promptly and was a good price”

Helpful Report

Posted 1 year ago

Hi Noel, Thanks for your review. It's good to hear that the delivery for your new stove was prompt and that you were impressed with our pricing. We'd love to hear from you again with feedback once the stove is up and running, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very pleased with the fire. Staff are very polite and helpful. Delivery driver was also very polite and helpful. The only reason it’s not a five is because the instructions for arranging the coals and logs was not clear to me.”

Helpful Report

Posted 1 year ago

Hi, Thanks for your review. It's great to hear that both the team at Direct Stoves and our delivery partner were polite and helpful. It's a shame to hear that the instructions provided by the manufacturer weren't as clear as you'd have liked. If you are still in need of assistance, our customer service team would be glad to offer further advice. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,577 reviews