Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,577 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with and good communication throughout. Got the stove and accessories that I was looking for”

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Posted 5 hours ago

“Great service”

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Posted 8 hours ago

“Excellent stove— ideal for rooms where a traditional wood burner is not suitable.”

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Posted 2 days ago

“Excellent service and solved a few problems very quickly”

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Posted 2 days ago

“Excellent service everything I needed was included easy instal and the heats the room it's in very quickly and the rest of the house .”

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Posted 2 days ago

Hi Jamie, Thanks for your review and for the photo of your new Portway Arundel stove. We love seeing our stoves installed and in situ, and we're glad to hear that you've been getting plenty of use out of this. Let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 days ago

“Friendly helpful team - our stoves didn't come into stock when they expected but they were great at explaining the process on the phone and keeping us up to date and then shipped them extra fast when they did finally come into stock. Great service”

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Posted 2 days ago

“Good products, fair prices good service”

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Posted 2 days ago

“These fluless gas fires are super efficient I’ve just purchased my 2nd one in two years for my large dining room it’s made such a difference and very very economical, I would definitely recommend this type of fire”

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Posted 2 days ago

“Very poor customer service ,they just don’t talk ,no updates fitter messed up the fitting worst experience of my life Lime stone Boards in fire place cut to short , so did No meet fire surround which they could not fit, stove pipe fitted in two parts ? Fire plate fitted butched gaps round pipe and sides ,chimney bird nesting strap not fitted properly,fire marble floor not level, Told fitter I did not want him to finish job for reasons above ,had to find a new company to fix all there mistakes at my expense still waiting for my refund from the fitter and paper work Direct stoves in bromsgrove”

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Posted 1 week ago

“Excellent service in all ways. Easy to contact, delivery quick with friendly helpful driver. Good quality fair priced fire. Very happy customer.”

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Posted 1 week ago

“Good quality products at competitive prices. Not so great if you have to return a product as the charge a re stocking fee after 7 days. Also shipping is expensive at £8.99 for a small item.”

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Posted 1 week ago

“Excellent service”

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Posted 1 week ago

“Great company, easy to deal with and deliver when they say they will. Top notch”

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Posted 1 week ago

“Great service Cheerful and knowledgeable people who answer the phone The stove is braw”

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Posted 1 week ago

“First class service from start to finish ,price match was accepted. Would highly recommend”

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Posted 1 week ago

“The stove arrived and was placed where we need the stove , used it for two weeks wish we bought one years ago, direct stoves are the place to buy your stove. I have already recommended them to friends”

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Posted 2 weeks ago

Hi, Thanks for your kind review. We always appreciate recommendations and it's great to hear that you've been so impressed with your order. If we can assist further then please do let us know, and we'll be happy to advise. Kind regards, Direct Stoves & Fireplaces

Posted 2 weeks ago

“Great value, amazing selection, prompt delivery, very pleased.”

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Posted 2 weeks ago

“Very fast delivery of my stove and flue pipe fantastic little stove”

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Posted 2 weeks ago

“Great choice of stoves & good price with fast efficient delivery.”

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Posted 3 weeks ago

“fantastic peace of kit, promply delivered, and easy to install all at a good price.”

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Posted 3 weeks ago

Direct Stoves is rated 4.5 based on 1,577 reviews