Direct Peptides Reviews

Name: Direct Peptides
Address: 2 mountpleasant drive, newtownards, 2 mountpleasant drive, newtownards, newtownards
Rating: 3.80

3.8 Rating 650 Reviews

69 %

of reviewers recommend Direct Peptides

Company Reviews

Metrics

Info

3.8

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Excellent service and great products!!”

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“Great to do business with. Good price and fast delivery.. very happy.”

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“I was a bit unsure ordering from Direct Peptides due to shipping reviews but the customer service team was really helpful, quickly answering my concerns. Delivery was surprisingly fast, arriving earlier than expected, and the packaging was discreet. Would definitely recommend.”

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“I've had the pleasure of experimenting with Epithalon Nasal from Direct Peptides, and I must say, the experience has been nothing short of exceptional. In terms of pricing, I found Direct Peptides to be very competitive. Considering the quality of their products and the wealth of information available on their site, I felt I received excellent value for my money. Delivery was another area where they excelled; my order arrived earlier than anticipated, securely packaged with no issues whatsoever.”

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“Thank you for refund and sending order free of charge”

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“Charlie is a good Customer service person. Thank You”

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“Premixed peptides are sensitive to shaking. By the time you receive them, they're useless. The pen is a disaster and very difficult to measure. Customer service is not there to help you. Never again!”

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“There seems to have been an issue with the bank receiving my payment even though my bank has confirmed money left my account and was successfully deposited. Direct Peptides has been working with me to get this sorted and sent my order any way, my delivery is currently en route. I hope to update when the package arrives.”

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“Fast and efficient delivery great products”

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“There was no indication that additional custom fees would be added. Of an order of 80€ they wanted around 30€ in shipping and another 51€ in customs fees. In the end the shipping was almost as much as the value of the order. Customer service where unhelpful, providing terrible advise. I'm still waiting for my refund for over a month now without reply from customer service. Be careful shopping from this vendor.”

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Hi Anton, We did agree to refund the order as soon as the tracking shows the parcel as being returned. Our customer service team advised you that if you did not want to pay the fees you could request for the parcel to be returned and we would in turn offer you a full refund. It is rare for us to see issues arise in regards to customs fees, it seems in this case you have been very unlucky. I cannot see any emails from yourself that haven't been replied to, please ensure you are emailing us directly at info@direct-peptides.com. Kind regards, Jessica

“I had been following up on my order bc of bank error. Charlie and company went above and beyond to not only resolve problem, but make sure I was completely satisfied. Great job and thank you!!! Recommend highly”

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“Thank you, product arrived quickly and seems to be working as intended.”

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“Turned up promptly all the way to New Zealand in 7 days, packaged very well and product is exactly as stated. Highly recommend!”

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“They ship fast. All peptides used sem to do.what they are supposed to do. Very happy!1”

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“Received on time”

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“I ordered from this site- although it says you can PayPal there is no option at ‘check-out’ except crypto and bank transfer. I also couldn’t send through my bank w the information provided, so I sent via PayPal being connected to my bank acc’t and the info provided worked w this method. I emailed them to notify and was told, despite receiving my payment, they could not fill the order bc it was sent through PayPal. THEN, they told me they also could not refund me without my personal banking information transit/ acc’t#/ institution etc…. As if the experience wasn’t sketchy enough…. I was also met w zero help although they replied quickly- no explanation or actual help but to repeatedly be told there’s nothing they can do….. again, despite my money being deposited their acc’t which they provided me… so, they can accept my money, but are completely unwilling and ‘unable’ to produce what I paid for or refund me without all my personal information- they guy I dealt with was terrible to deal with, I was just run in circles having to repeat myself and to be told there was nothing they could do, for some mysterious reason until I got frustrated/ angry, and then he said he was canceling my order he’d already repeatedly told me he could not send bc it was PayPal and then told me he could only refund me if I provided all my personal banking info - the entire experience was a waste of time/ waste of money and complete joke. I’m just glad I aired on the side of caution instead of trying to order more- this just felt like a complete scam. It was a horrible experience- save your money or find another company to deal with- maybe I just had a horrible customer service person, but he refused to refer me to someone else who may actually try and help me- so, I can only judge on the experience I had and it was awful. I just got completely robbed here, not to mention the frustration and nonsense- ABSOLUTELY DO NOT SEND THIS PLACE MONEY- buyer beware- avoid the nightmare”

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Hi Adrienne, First things first your payment was not sent via PayPal, it was sent by Xoom. Xoom is owned by PayPal but it is not a PayPal payment it is a bank transfer (wire transfer) service, as such the payments can take between 24-48 hours to be received which my colleague informed you of. Once you had been told that your payment had not yet been received you became abusive towards our staff, this is behaviour that we do not tolerate from any of our customers therefore, Charlie cancelled your order and requested you provide the relevant banking information required so we could return your payment. As you had chosen to use Xoom to send your transfer we have no way of returning your funds as they do not share your banking details with us, hence why we requested for you to send us them. We have made attempts to return your money and we would still like to do so, please get in touch when you are ready to co-operate with us and we will return your money within 24 hours. Kind Regards, Jessica

“Wonderful service and quality product, had some shipping problems and they resent me my order fast. I’ll buy here again :)”

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“The company corrected the error, there was a misunderstanding and as such I feel obliged to review my post giving Direct Peptides a positive rating, everything ended correctly and ethically. Thank you Sergio Matos”

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“The customer service team are professional and quick to repond. - My order was delivered quickly and the products are good I have no reason to shop elsewhere, ever!”

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“I found Peptides Direct to be very professional and helpful when I asked them questions prior to making a purchase. Their shipping to Japan was super fast for me and faster than others that charge 6X for their shipping rates. I can feel that the peptides have already reduced my pain after only a couple of hours after taking them so in my experience Peptides Direct is 100% legit. I'll definitely continue to trust Peptides Direct with all of my future peptide needs.”

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Direct Peptides is rated 3.8 based on 650 reviews