Direct Peptides Reviews

Name: Direct Peptides
Address: 2 mountpleasant drive, newtownards, 2 mountpleasant drive, newtownards, newtownards
Rating: 3.80

3.8 Rating 650 Reviews

69 %

of reviewers recommend Direct Peptides

Company Reviews

Metrics

Info

3.8

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a peptide from there everything arrived on time but glass vial was broken when I opened my package.. I’ve been in contact with Charlie and asked for a refund and I was asked to fill out a refund form which I did and now no answer.. not heard back after multiple emails to him about the refund.. scan website do not buy from there”

Helpful Report

Hi Darius, As far as we are aware your broken vial has been refunded? If you have not received the refund please get in touch with Charlie we can send you proof of the transfer to the account details you have provided us with. Kind regards, DP Team

“Order peptide with pen, the pen did not work and was broken so unable to use peptide. Contacted customer care no response, sent several emails and nothing. I would not recommend using this website as they are happy to help prior to taking your money.”

Helpful Report

Hi Julia, Our emails are not monitored on the weekends hence no response. first thing on the following Monday we sent you a full pen kit by way of an apology and you have left us a negative review? Please kindly consider changing your review to reflect the true level of customer care you have received. Kind regards, Jessica

“Always great!”

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“Super service, Charlie is amazing. Will reorder again.”

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“very helpful still trying my first order hopefully it will sort my injuries out .can't thank them enough”

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“I previously ordered PT-141 wich was absolutely amazing. This time I needed Bpc-157 to heal myself from a knee injury. The delivery was quick and the packaging was perfect. No worries there. Had to pay just €9,- for customs clearance because I orderd from the Netherlands, and after that I got it perfectly delivered. I love the company and they feel safe and I thrust them. The products are legit. So they get 5 stars from me.”

Helpful Report

“Quick with communication and very helpful. They went above and beyond for me and received product in less than 2 weeks which is quicker than anything I’ve ever ordered from another country. Just took first dose and feels exactly like when I took my first dose of the prescribed version so I’m confident I’ve received quality product.”

Helpful Report

“Ordered on 21st of February, no sign of parcel, been in contact with ‘Charlie’ Assured I would receive a replacement, I then enquired whether or not I would have to get in contact or if I would be notified when next parcel was dispatched. Never received any update so got in touch a week later, was told item would be shipped that day, enquired again a further 3 days later, still hasn’t been posted. I’ve asked for a refund twice and have received no reply. Avoid at all costs.”

Helpful Report

Hi Luke, Apologies for the delay in receiving your order, We have been implementing a new system to deal with resends and in the process it appears your resend was lost. I am glad you have now received your resend and hope you will give us another chance in the future. Kind regards, Jessica

“the delivery is fast but the package arrived damaged, a cartridge was not filled correctly at 240 but 190, the needles are too thin and the pen is hard to press, not very happy”

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“Fast delivery, great customer support from charlie, and products packaged well and all contents up to standard. 10/10 in my books, will be a return customer”

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“Very happy with the Semaglutide peptide I ordered - great quality and results, will be ordering from Direct Peptides again as there is nothing negative to say regarding the buying experience”

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“Everything is fine in the end I received the parcel and a replacement was sent for the damaged goods. To the quality of the goods there are no questions all on top thank you”

Helpful Report

“Place Order on the 10th of January 23 I didn't receive my order, I was to receive a resend, that didn't happen I contacted Charlie re my my re-send He asked if I would like him to send to same address I replied yes, after that there was no longer any communication from the anyone at their end.I requested a full refund and emailed my Bank details and again no reply. As per their website if you don't receive your Order or the resend full refund this has not happened & that's fraud, I'm will be lodging a complaint with the online consumer protection UK to investigate, my complaint. Lo”

Helpful Report

Hi Lidia, Apologies for the issues with your order you have subsequently been refunded. The issue had arisen due to internal error, Charlie believed your order had been paid for by bank transfer and had sent the details to the wrong team in order to process the refund therefor it was missed. Your card used to place your order initially has been refunded this should show in your account in the next 3-5 days. Kind regards DP Team

“Avoid ordering from Direct-Peptides, read the negative reviews relating to this before making a decision. Having placed two orders for the total amount in excess of $830 back in November 2022, the orders never arrived. Then finally getting in contact with a customer representative that goes by ‘Charlie’ via email, promises of full refunds were made. Four months later and no refund or order has been received. Following a negative review, Charlie once again contacted me to remove the review and then they will complete the refund. I responded with complete the refund and I will remove the review but then to receive correspondence that his finance department believe they may have made the refund and have to investigate to get proof and have not heard from them since. This company is a scam, avoid at all cost. No evidence of a refund can be provided as no refund or order was fulfilled and they are happy to keep the money with no concerns. I would just like this to be avoided in the future by informing you to avoid Direct Peptides.”

Helpful Report

Hi Wynand, You have received a refund of $500AUD for two orders which were seized as per our shipping protection guarantee (the two orders totalled below $400 AUD for context.) You are now requesting us to refund a $594 AUD order which shows as delivered and you cannot provide us with any evidence to prove that you haven't received it. We contacted you asking for you to revise your review once your situation has been rectified which I believe is a fairly standard procedure for any business as negative reviews are damaging, now you are attempting to blackmail us by posting multiple negative reviews and requesting for us to refund orders you have received do you believe that is fair? Here are the tracking details for your received order (5028048) : https://www.royalmail.com/track-your-item#/tracking-results/LE231806375GB Kind regards DP Team

“Best customer service, Quality Products”

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“Charlie was on top of it… after payment received my order within 8 days. I look forward to ordering more products! Thanks y’all.”

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“I had payment confirmation issue which was resolved very fast . I jumped to collisions after reading some negative reviews.And I wrote one myself I jumped the gun . Charlie I have to give credit to every thing is all worked out great communication and DEFINITELY NOT A SCAM . I have to apologise for writing such a negative review . But I have nothing but praise for this company now 10 out of 10 thanks Charlie”

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“Brilliant company to deal with, friendly and very efficient staff fast postage to....most definitely a 5 star rating”

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“Im struggling for over 10 days to get some info about my order. The order placed on the 12th of january didn’t arrived, a second one has been sent, or should have been sent. As i discussed with Stacy on live chat, she assured me, she will speak with Charlie, and will have a new order on its way. Nobody is answering to email, or any messages left in the “help menu”. Bad customer service….Hopefully this review can get their attention!!!!”

Helpful Report

“I had written wrong address on my order, Charlie noticed it and emailed me to clarify. Great customer service, delivery was on time. I've just started using my peptides, I purchased melanotan and FTTP so no results as yet. When they work, I would have no hesitation about continued orders. Very impressed with the process so far.”

Helpful Report

Direct Peptides is rated 3.8 based on 650 reviews