Direct Peptides Reviews

Name: Direct Peptides
Address: 2 mountpleasant drive, newtownards, 2 mountpleasant drive, newtownards, newtownards
Rating: 3.80

3.8 Rating 652 Reviews

69 %

of reviewers recommend Direct Peptides

Company Reviews

Metrics

Info

3.8

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

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“I have my order in the customs, I've reported that January 21 to Direct Petites, since that day it's been hell to contact them. I've send multiple e-mails asking for help, since they say in the site they'll help if something like this happens. That's proved to be untrue since the last e-mail they replied was a week ago. I'm really disappointed.”

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Hi Bruno, I have responded to your previous review.

“Very professional, Great Service. Very polite.”

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“We finally received our order but both bottles were broken. The bow was in good shape and the bottles wrapped in bubble wrap but the bottom of 1 vial was shattered and the top half off on the second vial. Has me wondering if they froze when in the mail system. Has this happened to anyone else in Canada? The company has been e-mailed now just waiting for them to respond.”

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“I paid for the products from the UK and the company ships from the UK, so it took 3-4 days to arrive which is reasonable. Just marking it down slightly based on communication. You think you are being scammed due to so many bad reviews on here and other websites but I can confirm they are legit. I think it would just take better communication from their end and to make it more clear if you do not buy from the countries they ship from ie Uk and USA that potentially can be seized or have issues with customs. I see on here a lot of buyers are not from the UK who have issues so I can only think its a handful of them that have had problems. With so many bad reviews you think its a scam but as of today 26/01 my peptides arrived they where packaged well and kept cold. Thank you.. Will buy again”

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“I paid for my order but, it's been on hold for more than a week now, despite providing multiple emails with proof of payment. Email responses are just the same copy/paste stating that the payment was not received... Meanwhile, the phone number is always off. Customer support is non-existent!”

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Apologies for this, This is a complete mistake on our end and all I can do is apologize. I will get this order dispatched for you today including extra product as a gesture of goodwill. If you have paid more that 15 minutes after placing the order it will not update the status which I believe is what has happened here. you should receive tracking details ASAP. Kind Regards DP Team

“Value under 10£”

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“I received melanotan 2 nasal spray like I ordered. I did not experience any shipping issues. Someone else commented to pay the extra $ for tracking info which I did and I was able to track the package from UK to USA. Shipping did take a bit but I was expecting that. Looking forward to trying the product!”

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“✨🙏🙏🙏✨ 222✨🙏🙏🙏✨”

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“Money was taken from my account the day of the transaction, yet they continued to give me the run around as to why it never shipped. There was no real contact or attempting to resolve the issue in their part after 3 sets of photos and bank statements to plead my case. At this point I’m chalking the money lost to a lesson learned. Still no product. Never again. Most overly complicated and under productive company I have ever had the misfortune of working with, find a better site and company”

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Hi Adam, We have told you on multiple occasions we have not recieved this payment. I can send you photographic evidence that this payment was never recieved in our account. As suggested by my colleague Charlie I would recommend you contact your bank to find out where the missing funds have gone, I would also suggest you double check the payment details to see if you have paid the wrong account. I do apologise that these issues have arisen with your order but unfortunately there is nothing we can do on our end to get this rectified for you. I hope your bank can find the missing funds and have them returned to you. Kind regards DP Team

“I got my order stuck on customs due to lack of documents. Trying to get help for 2 weeks now, but no answer either by email, chat, or phone. Being ignored....”

Helpful Report

Hi Mark, Apologies for this, we have been off due to Christmas and the New year. We should have made you aware our company policy is to request for the customer to refuse the parcel and return to the sender when asked for a commercial invoice. I have sent you an email going into further detail. You're free resend has been issued tracking details to follow I look forward to you're reply. Kind Regards DP Team

“I placed an order about 2 months ago and it never arrived. I asked for a refund and confronted the site about it several times, and they suddenly stop responding. Do not shop on this website”

Helpful Report

Hi David, First of all, I apologise for the issues you have had. Our finance team has refunded your payment and I have sent you an email to clarify and hopefully rectify this situation. Kind Regards DP Team

“I always receive the products on time no problem.”

Helpful Report

“N'acheter pas de produit de cette entreprise. J'ai acheter un peptide nasale et J'ai des effet secondaire indésirable qui dure depuis 2 semaines. Des produit non numéroté et certainement pas analyser.”

Helpful Report

Apologies for the issues you have had with your order, could you please let me know the product in question so I can investigate? it is extremely rare that we see reactions to our products.

“Very happy with the products and customer service is excellent”

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“Great service and great turn around on product. Very reliable team so will definitely be purchasing again.”

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“I’m very grateful to have a quality peptide supplier here in UK, my experience with the purchase and delivery was simple and easy .”

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“Not the worst. Not the best. Ordered some stuff. Shipping fine. Paying fine. Just trying to get to 20 words.”

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“Garbage company, don't buy from them. Ordered from them, got stuck in customs, said they would re-send, haven't done that, the classic not answering emails. Contacted PayPal, so at least they won't be able to scam people paying that way. Do not order from these scammers!”

Helpful Report

Hi Don, We did look into this case for you, we issued the order on October the 7th this parcel got stuck, we did then issue you with resend which was also claimed and you have received a refund for your order. In total we have sent 2 orders and given you your money back this has been at a massive cost to our company. I would kindly ask you to rectify your review as it does not reflect the level of service we have offered you. Kind Regards DP Team

“Once again, prompt delivery! I'm hoping that this nasal spray works as well as the injections.”

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“They arrived very quickly and efficiently, excellent service !!”

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Direct Peptides is rated 3.8 based on 652 reviews