Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t fault Direct Fireplaces. Helpful, friendly staff and a great choice of fires. They even held onto it for a couple of weeks until we were ready for it. The delivery company they used, however, left a lot to be desired. Sent the largest lorry ever, which struggled to get into the street (bin lorries have no problem, to give some context) with just a driver. I (female, nearing 60) had to help him get the pallet down from the lorry and carry it into the house. When we got it onto the driveway I suggested he released it from the pallet to make it lighter, and it was only later I realised he had left it and the plastic straps on the drive when he left. So in summary, 10/10 for Direct Fireplaces, 0/20 for the delivery company.”

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Posted 2 days ago

“My original fireplace was not made anymore so I picked another. Delivery was good, all packaging removed and they placed it where I wanted. The fire is now up and running after I paid someone to install. Love it, looks great and throws out lots of heat. Will be buying another for my other fireplace soon. Recommend this company.”

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Posted 6 days ago

Hi Lesley, Thanks again for your order and for your review. It's great to see the new fireplace up and running and it's fantastic to hear that you'll be ordering from us again. Your recommendation means a lot to us. If we can offer any other advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 5 days ago

“Amazing fire from Cheadle branch , the salesman Mike was very knowledgeable and friendly and helpful thanks again for amazing service highly recommend 👍👍”

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Posted 6 days ago

“10 /10 every thing was perfect service quality delivery”

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Posted 1 week ago

“Result. Very pleased with the fire. Nothing to not love. Nice folks to deal with. Thanks. Neil P”

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Posted 2 weeks ago

“Great price, delivery was quick and efficient, no complaints at all - I would recommend Direct Fireplaces without reservation.”

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Posted 2 weeks ago

“Purchased my fire couple of weeks ago and had it up and running in a couple of hours, first class transaction overall with very swift delivery, would highly recommend Direct Fires to future buyers.”

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Posted 3 weeks ago

“Great service and delivery very happy with my new fireplace”

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Posted 3 weeks ago

“Bought an electric fire. Needed gas and electric engineers to swap from a gas fire. This was arranged and carried out very efficiently. All done in one day as soon as fire in stock. We are very happy with the fire and the engineers could not have been better.”

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Posted 3 weeks ago

“From the Sales enquiry to confirmation process; to the order progressing & delivery to fitting - every member of staff were attentive, responsive & professional. I have no hesitation in recommending Direct Fireplaces & I would certainly use them in the future.”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

“Looks good, great price.”

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Posted 1 month ago

“Love the fireplace package I purchased from Direct Fireplaces. Not been installed yet, but I know it will look beautiful when in place. The perfect fireplace for our house renovation. The price and choice of fireplaces was really good. Customer service really helpful when needed. I will certainly use Direct Fireplaces for our next purchase.”

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Posted 1 month ago

“Excellent product and support when needed”

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Posted 1 month ago

“Excellent delivery service, only took 6 days from ordered... Very p leased with Crystal Fire, briiliant remote control , HIGHLY RECCOMENDED”

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Posted 1 month ago

“Great Price, arrived promptly and all looks great and exactly as described.”

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Posted 1 month ago

“Good, professional service. Delivery problem sorted swiftly, politely and efficiently”

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Posted 1 month ago

“The service from Direct fire places was good, there customer services is good but there couriers let them down for delivery”

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Posted 2 months ago

“Very pleased with the fire and the help given once I got to the shop in Stockport all sorted and fitted in just four days”

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Posted 2 months ago

Hi Ian, Thank you for your review and for taking the time to upload some photos of the new fire. It's fantastic to hear that our Stockport showroom team was so helpful throughout the order process. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“So pleased with the service I received,they were very helpful and answered my questions about the gas fire I had chosen making it much easier for me”

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Posted 3 months ago

Direct Fireplaces is rated 4.4 based on 872 reviews