Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff in the showroom and good communications with the fitting team. Contractor fitters used, but both the gas and electrical fitters were excellent. Really pleased with our new fire. The only thing I was non-plussed about was why I had to pay Direct Fireplaces £60 for fitting when I then needed to pay the fitters directly for their work - arrangement fee?”

Helpful Report

Posted 1 week ago

Hi, Thank you for your review. It's great to hear that our showroom team was so helpful and that you are pleased with the new fire. To clarify, we at Direct Fireplaces had only taken payment for the fire itself inclusive of VAT and delivery. Our fitting team at Direct Heating Services (our sister company) is responsible for coordinating installation dates, arranging deliveries to coincide with installations and vetting local installers. Fitting quotations issued through Direct Heating Services will carry a small additional fee for administrative services. The fitter for your order will have been subcontracted through Direct Heating Services, with a deposit payable to DHS upon booking. I hope that this information helps. Let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 6 days ago

“The ordering process of purchasing a fire surround was very good. Unfortunately, the 3-5 days delivery time stretched into over 3 weeks which meant having to ring Direct Fireplaces more than once to ask about progress. It would have been more helpful if the company had contacted me directly and let me know of delays, etc, rather than me as the customer, having to chase. No complaints about Direct Fireplace staff, as both people I spoke to on the phone were very apologetic and helpful, and very friendly.”

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Posted 1 month ago

Hi, Thank you for your review. It's great to hear that you were impressed with our ordering process and our customer service team. This said, we're sorry for any disappointment relating to the delivery. It is always our intention to keep customers as informed as possible when it comes to delays. In this instance, the item that you had purchased was shipped to you directly from our supplier and they had not informed us of any delay. it was for this reason that our team had to chase them for information upon being notified by yourself. Regardless, we do appreciate the inconvenience and thank you for your feedback. Let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Well laid out showroom. Friendly staff. Reasonable prices. Delivery took over 4 weeks, but I'm not blaming them for that. Fire looks great, if a bit noisier than we'd envisaged Overall a positive exerience so far - thanks”

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Posted 1 month ago

Hi, Thank you for your review. It's great to hear that you had such a positive experience in our showroom and that you were impressed with our customer service and our pricing. We're sorry for any inconvenience relating to the delivery delay but we're glad that you've been enjoying the fire now that it has been received. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“sirs.i am very pleased with the fire and the service that i have rceived.just the one problem one of the ceramics is cracked over its lenght and i fear it might break compleatly.i have e-mailed clair dickinson and she is dealing.the fire is great and warms the room quite fast.”

Helpful Report

Posted 1 month ago

Hi John, Thank you for your review. We were sorry to hear of the issue with one of the ceramics for your new fire. This said, it's good to hear that our team has been so helpful in reporting this to the manufacturer, and that you have been impressed with the service received. If we can advise further then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“As I have said before i need an installer so not yet got my fire Installed . Can you help me!”

Helpful Report

Posted 2 months ago

Hi, Thank you for your review. When customers order via our website, there is an option to select that sends a contact request to our installation partner. This does not appear to have been selected at checkout for your order but you are welcome to call 0161 669 0697 or email info@directheatingservices.com if you need advice on fitter availability and pricing in your area. We hope that this information helps. Let us know if we can offer any other assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Very knowledgeable and helpful.”

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Posted 3 months ago

“Great all round service from purchase to installation. Will defo recommend.”

Direct Fireplaces 4 star review on 20th August 2024

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Posted 6 months ago

Hi Peter, Thanks for your kind review, and for the photo of your Evonic Empire 2 electric suite in situ. It's fantastic to see this installed and in use. Your recommendation means a lot to us. If we can offer any further help or advice then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Gas fire delivered but not yet installed.19th august”

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Posted 6 months ago

“Sales team were good… helpful and knowledgeable. However after sales there was very little communication. I had to call numerous times to chase up delivery and installation.”

Helpful Report

Posted 7 months ago

Hi, Thanks very much for your order and for your kind review. We're pleased to hear that you were impressed with our Sales support and can only apologise for any frustration regarding the delivery and installation process. We appreciate your feedback so that we can continue to improve and offer the best possible after-sales care that we can. If you are still in need of any assistance then don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 7 months ago

“Gas fire still in box. Sent photo,s as requested to Judith Hammond, for installation purposes. Informed you have installation fitters in the area. Accepted the price quoted. As yet no return email. Regards Melvyn Stephenson.”

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Posted 7 months ago

“I am pleased with the look of the fireplace and the work undertaken by the fitters who were hard working, tidy and pleasant. I have however noticed some damage to the chimney breast in the kitchen caused when they were making the space in the wall in the living room. I was also surprised to be left with all the rubble to dispose of. It would have been helpful if it had been sorted into bags of rubble, plasterboard and general waste as the tip will only allow rubble to be tipped into that skip so they had to be sorted before getting rid of!!”

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Posted 7 months ago

“Good choice and decent prices. Installation clean and efficient but let down by the lack af any facility to take away the removed fireplace.”

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Posted 8 months ago

Hi, Thanks again for ordering with Direct Fireplaces. It's good to hear that you were impressed by our range as well as the prices on offer. It's also good to hear that you were pleased with the efficiency of the installation service. We can only apologise that the fitters were unable to take away the old fireplace. Our installation team vets qualified fitters up and down the country to ensure good coverage and quality service, but unfortunately not every engineer has the waste disposal license necessary to offer removals. This is generally made explicit in any quotation or correspondence issued by the installation team. If you have any other concerns or queries then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“Apart from the mixup about the date of installation it was all very efficient.”

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Posted 8 months ago

“Efficient and swift. Pleased with the fire. Thanks.”

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Posted 9 months ago

“Found what I wanted and fitted in two weeks including manufacture. Fitted quickly and cleanly.”

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Posted 9 months ago

Hi Robert, Thanks very much for your kind review. It's great to hear that you were so impressed with the turnaround for supply and fitting. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Excellent sales team, surveyor and gas fitters Only negative was left with all the rubbish to dispose of eg flue, bricks etc which I hadn,t expected”

Helpful Report

Posted 9 months ago

Hi Rosie, Thank you for your order and for your review. It's great to hear that our sales team was so helpful and I'm sorry to hear of any issue insofar as the fitting. Many of the installers recommended by ourselves do not have the waste disposal licenses required for taking away old flue components, bricks etc., and would generally advise of this in any installation quotation. This being said, we can only apologise for any confusion. If we can offer any further advice or assistance relating to our products and services then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Everything went smoothly from ordering, delivery, questions were answered, very helpful.”

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Posted 10 months ago

“We purchased a remote control, coal effect gas fire in March 2024. We had a disagreement over the delivery and installation date but this was resolved to our satisfaction. The fire is working perfectly and we are absolutely delighted with it.”

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Posted 10 months ago

Hi Steven, Thank you for your review. We are sorry for any inconvenience relating to the delivery and installation, but it's good to hear that our team was helpful in getting this resolved and that you're delighted with the final result. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 10 months ago

“Lack of communication was an issue for me!!! It was several weeks after paying for my new fire that. It was fitted. The lady who sold me the fire was great, the man who fitted the fire couldn't have been nicer!!!! But not knowing when the fire would be delivered and then waiting for fitting was not great. Sorry!!!!!”

Helpful Report

Posted 11 months ago

Hi Carolyn, Thanks very much for your order and for your review. It's good to hear that you found our Sales team to be so helpful, and that you were impressed with the fitting via Direct Heating Services. This being said, we are sorry for any confusion regarding delivery. As you will be aware, it took longer than anticipated for the electric inset fire to be received into stock from our supplier which is why there was a delay to the installation. We do always aim to keep customers as informed as we can, and can only apologise for any inconvenience on this particular occasion. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 10 months ago

“We had a gas fueled log burner fitted at the end of February. Just one hiccup, there was a delay on fitting as the grate had been broken on delivery to Direct Fireplaces so we had to wait a couple of weeks for the replacement. Aside from that the fitters were very polite & tidy & the result is perfect. We would reccomend this company. Would have been 5 stars but for the unfortunate delay.”

Helpful Report

Posted 11 months ago

Hi, Thanks again for your order and for your kind review. We are sorry for any inconvenience regarding the component damaged upon receipt from the supplier. It's good to hear that you were ultimately impressed with the stove received as well as the fitting, and your recommendation means a lot to us. If we can offer any further advice or assistance then please do let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

Direct Fireplaces is rated 4.4 based on 872 reviews