Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 861 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

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“Checked out reviews before purchasing and was really impressed with the reviews for Direct Fireplaces. Great price and excellent after care service. The stove was even delivered earlier than we expected. Had a small problem with a mark on the paintwork where the restraining straps had been on the fire which Sarah sorted out for us when we spoke to her. Really impressed that she kept in touch chasing and checking the problem was being sorted. Would definitely use this company again.”

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Posted 3 years ago

“There are lots of gas fire suppliers online. I chose these guys because of the good reviews I saw online and the responsiveness to my initial enquiry. I think the test of any company is: How quickly they respond to enquiries, how clear their website is and most importantly how they deal with issues. Direct Fireplaces were very good on all 3 points, especially as I had a problem with an order (Gasfire came direct from the manufacturer). Direct Fireplaces took ownership of the problem and found a solution. Thank you to Sarah and Direct Fireplaces for a good experience made great by caring about customers.”

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Posted 3 years ago

“Excellent customer service after a small issue with damage to a section of fireplace, the piece was promptly replaced. I would thoroughly recommend Direct Fireplaces.”

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Posted 4 years ago

“Excellent customer service and great product, highly recommended!”

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Posted 4 years ago

“As usual I check a few places out online before committing and Direct Fireplaces had great reviews and the price was right for the stove that I wanted. I contacted them with a couple of pre-sales questions so everything was expected upon delivery, so I placed my order. The stove was delivered within 2-3 days and once I had it fitted all was spot on. The stove did develop a small problem with a baffle plate and a quick call helped to arrange for the manufacturer to send me out a replacement.”

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Posted 4 years ago

“Malmo electric fire suite. Great value for money, The oak veneer took the wax I chose to use very well. I had to wait a short while for delivery but it arrived when they said it would. The service and communication was excellent”

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Posted 4 years ago

“Very pleased with product (Burley recessed fireplace) and subsequent support.”

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Posted 4 years ago

“Excellent service from this company, so happy with this stove, it was expensive at £974 but got a Black Friday reduction of £40 , with me being a pensioner but as they say , you get what you pay for and I'm delighted I chose this. A small fault with the ashpan not fitting but a replacement was sent free of charge quickly so very satisfied with the service I received and Sarah was so helpful and an asset to the company.”

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Posted 4 years ago

“We are very pleased with our wood burner from Direct Stoves - prompt and efficient delivery. Rapid sourcing of a spare part we needed. They kept us informed of delivery date and replied very quickly to our enquiries about the part we needed.”

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Posted 4 years ago

“Very happy with fire and competitive price, customer service quickly resolved slight issue with side control operation. Would use again and recommend.”

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Posted 4 years ago

“We have bought two Aga woodburners from Direct Fireplaces. Can’t fault them one bit! Our pub looks really cozy with them in. Fast & no hassle delivery, answered any queries almost straight away! Thank you”

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Posted 4 years ago

“Had an issue with the remote which was causing the newly installed fireplace to malfunction. Really appreciate the support from the guys to work their magic and get us a replacement. Awesome customer service. 😁”

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Posted 4 years ago

“Great service, delivery in a couple of days, one item was missing, no fuss, sent it out then checked id received it, id definitely use again.”

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Posted 4 years ago

“Great product, swift delivery and good service back up”

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Posted 4 years ago

“We purchased a Derry waxed pine fire surround but on opening the well packed item, found that not only was the colour totally different from the photo shown on the supplier's website but the wood showed a distinct grain finish that again was not present in their photo. Furthermore the finish would seem to need another coating of dye as it looks like a cross between white and some sort of colour dye! We would also mention that the surround does not come with any fixings & as suggested by the supplier, whom I contacted, we should use mirror hooks which means that after self assembly of the fire surround, the customer has to down tools & trot off to their local DIY store before being able to fix the item to the wall! Unbelievable! I wanted to put comparison pictures of the surround on this review but that section of the review will not let me do so!”

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Posted 4 years ago

“I had a problem with my fire and Sarah from Direct Fires. was brilliant she helped me get another fire. and the uplift of my old one i am delighted with my new fire and the help i received from Sarah and the company. WELL DONE”

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Posted 4 years ago

“We ordered 2 fires, 2nd one was DOA, so asked for and was sent a replacement which is working fine, now awaiting contact from manufacturer to pick it up. Good response to calls and emails, nice to see someone taking customer service seriously.”

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Posted 4 years ago

“Ordered a "Be Modern" fireplace over a month ago. With a one to two week delivery expectation Had to chase several times only to be told today that the manufacturer hasn't and could make any!”

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Posted 4 years ago

“Great communication- excellent customer service”

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Posted 4 years ago

“All of the staff that I spoke to at Direct Stoves have been efficient and very pleasant to talk to. There were a few hiccups involved in sourcing my Log Burner from the manufacturers due to the prevailing national conditions but all my phone calls have received personal attention and I've been called back or emailed whenever necessary to keep me up to date. Couldn't fault the service, the ordering page and pricing is very clear and it's easy to select the options you want to include. The log burner that I bought was also very competitively priced. Highly recommended!”

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Posted 4 years ago

Direct Fireplaces is rated 4.4 based on 861 reviews