Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

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“I will let you know when I can find a gas engineer to fit a flueless gas fire as I have not found one yet in East Sussex”

Helpful Report

Posted 1 year ago

Hi Graham, Thanks for your review. We're sorry to hear of the difficulty that you've faced in locating a gas engineer to fit the fire. As we're sure you can appreciate, we are purely the supplier for the fire in question and so can't guarantee the availability of flueless gas fitters local to individual customers. If you do need additional assistance in locating a fitter then we would perhaps recommend contacting Direct Heating Services via 0161 669 0697 or info@directheatingservices.com. Failing this, the Gas Safe Register is often a helpful resource for the same: https://www.gassaferegister.co.uk/ Please do let us know if we can advise further regarding your order, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent easy to use ordering service, arrived on time and easy to install - absolutely love my new fireplace and hundreds cheaper for exact same fire I had viewed in local fireplace outlet!”

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Posted 1 year ago

Hi Kelly, Thanks for your review. It's great to hear that you love your new fireplace. It's also great to hear that you found the ordering, delivery and installation process to be easy. As you mention, we at Direct Fireplaces aim to offer this level of convenience at the best possible prices. If we can do anything else to assist with your order then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Cannot provide a proper review as product delivered was discovered to be damaged either at the warehouse or in transit. Customer services have been helpful but now having to wait for either a replacement or refund, frustrating…”

Helpful Report

Posted 1 year ago

Hi Wessel, Thank you for your feedback. We were sorry to hear of the issue experienced with part of your order. As you mention in your review, the customer service team is currently looking into the damage reported with the supplier. This is so that we can feed back to you with an appropriate resolution. This said, please accept our fervent apologies for the inconvenience. If you need any further help or advice in the meantime then please do contact us again so that we can assist. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“We have had no updates in regards to delivery which was 7 days from order 3 weeks ago. I've rang and still nothing thus the low rating.”

Helpful Report

Posted 1 year ago

Hi Amanda, Thank you for your feedback. We were sorry to hear that you have had a bad experience with our delivery partners. We understand how frustrating it is to wait for a delivery that doesn’t arrive when expected, and we are sorry that we did not meet said expectations this time. Looking at your order, we can see that our team contacted the delivery partner in question yesterday (31/5/23) and that they have subsequently been in contact with yourself to arrange shipping. This said, we appreciate your patience and if we can help further then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Brilliant quality fire and limestone fireplace which arrived very promptly and well packaged. Competitively priced.”

Helpful Report

Posted 1 year ago

Hi Jennifer, Thank you for your review. We're pleased to hear that everything arrived promptly and well-packaged. We at Direct Fireplaces aim to offer high quality fires and fireplaces at competitive prices, so it's encouraging that this has been your experience as well. Thanks again for your order and for providing feedback. Please don't hesitate to get in touch if we can advise further, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Absolutely over the moon with our new fire. Looks amazing in our lounge. Loving the flame effect so realistic. Added bonus is being able to control remotely and also that the flames can be at 3 different brightness levels too.”

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Posted 1 year ago

Hi Beverly, Thank you for your kind review. It's great to hear that you're so pleased with your new fire. As you mention, our inset electric fires are designed to offer realistic flame effects but with a greater degree of adjustment than solid fuel or gas alternatives, making them great for modern homes. Thanks again for taking the time to leave feedback. Do let us know if we can offer any further assistance, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Kit arrived very well-packed on a pallet. The delivery driver was extremley pleasant”

Helpful Report

Posted 1 year ago

Hi John, Thanks for your review. It's great to hear that your experience with our delivery partner was as good as it was. Please don't hesitate to get in touch if we can do anything else to assist, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“The fire has not been delivered. No notification as to when a fire will be delivered”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Thank you for your feedback. We are sorry to hear that you have yet to receive the fire in question. We understand how frustrating it is to wait for a delivery that doesn’t arrive as anticipated, and we are sorry that we did not meet your expectations this time. Our dispatch team has been asked to look into this matter for you and provide an update. If you need any further advice or assistance in the meantime, we'd urge you to contact us directly so that we can help as quickly and completely as possible. I hope that this helps and our thanks again for your order. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service! very high-quality fireplace and a little challenging putting it together but once we sorted it went together well looks stunning highly recommend Direct Fireplaces.”

Direct Fireplaces 5 star review on 16th May 2023

Helpful Report

Posted 1 year ago

Hi Rob, Thanks for your review. We're pleased to hear that you found our level of service to be excellent, and your recommendation means a lot to us. We'd agree that your new fireplace looks stunning. This said, if you happen to need any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very good quick service and the fire we picked is great just as advertised”

Direct Fireplaces 5 star review on 15th May 2023

Helpful Report

Posted 1 year ago

Hi Stephen, Thanks for your review. We appreciate your having taken the time to upload a photo of the new fire; it looks great on your wall. We're pleased to hear that the service received was quick and quality. If we can do anything to assist with any current or future orders then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great service and competitive prices. Judith was knowledgeable and honest and helped us pick a great fire which we are very pleased with.”

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Posted 1 year ago

“Easy to order very quick to deliver.”

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Posted 1 year ago

“Bought this fire place last year. It looks great and heats up a large room within minutes.”

Direct Fireplaces 5 star review on 30th April 2023

Helpful Report

Posted 1 year ago

Hi Carriad, Thanks for your kind review. We're pleased to hear that the fire is still going strong, and appreciate your having taken the time to upload photos. It's always gratifying to see how fantastic our customers' fires look in situ! In the event that we can help with any future orders, please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Ordered fire quick delivery, had a small chip on glass front spoke customer service and was sent replacement glass. Excellent service”

Helpful Report

Posted 1 year ago

Hi Javid, Thanks for your review. We were sorry to hear of the issue with the glass front upon delivery, but it's great to hear that the Direct Fireplaces customer service team were able to get the replacement arranged as quickly as possible. We'll be sure to commend them upon their excellent service. We trust that you'll let us know if there's anything else you need for your fire, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“We are very pleased with our purchase from Direct Fireplaces. My telephone enquiry was dealt with quickly and in a professional manner. The item arrived within the promised 3 to 5 days and was easily installed by a Gas Safe registered technician. I have no hesitation in recommending Direct Fireplaces. Mr. Kenneth Thompson”

Helpful Report

Posted 1 year ago

Hi Kenneth, Thanks for your review. It's great to hear that we were able to deal with your enquiries professionally, and that delivery was as quick as we've come to expect. Your recommendation is greatly encouraging. Please don't hesitate to get in touch again if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very pleased with the fireplace looks great in my lounge, delivery great very nice men who came.”

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Posted 1 year ago

“Excellent service. Highly recommend this company”

Helpful Report

Posted 1 year ago

Hi Deborah, Thanks for your review. We're pleased to hear that the service received has been excellent. Your recommendation is hugely gratifying. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent customer service and a great product.”

Direct Fireplaces 5 star review on 20th April 2023

Helpful Report

Posted 1 year ago

Hi, Thanks for your order and for your review. We're pleased to see that the gas fire has been installed and that you've been impressed with the quality. If you happen to need anything else for your order then don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Really good service, not had it fitted yet because of holiday, but hopefully very soon, on ordering it we wasn't quite sure with what was what so we rang and was very happy with the service really helpful,, when our fire arrived they had sent the wrong surround so rang up and it was soon sorted with in days they collected it, with in day we received the right one 👍👍”

Helpful Report

Posted 1 year ago

Hi Margaret, Thanks for taking the time to review your purchase. We were sorry to hear of the issue experienced, but it's great to hear that this was resolved quickly and efficiently. Our customer service team are always happy to assist in such (thankfully rare) instances. It's also great to hear that our sales team was so helpful during the ordering process. If we can offer any further advice or assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“When I rang to order my fire everything was handled with proficiency, and Lucy was very very helpful, and polite. Excellent service. Avril Truro”

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Posted 1 year ago

Direct Fireplaces is rated 4.4 based on 872 reviews