Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 859 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

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“Bought this fire place last year. It looks great and heats up a large room within minutes.”

Direct Fireplaces 5 star review on 30th April 2023

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Posted 1 year ago

Hi Carriad, Thanks for your kind review. We're pleased to hear that the fire is still going strong, and appreciate your having taken the time to upload photos. It's always gratifying to see how fantastic our customers' fires look in situ! In the event that we can help with any future orders, please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Ordered fire quick delivery, had a small chip on glass front spoke customer service and was sent replacement glass. Excellent service”

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Posted 1 year ago

Hi Javid, Thanks for your review. We were sorry to hear of the issue with the glass front upon delivery, but it's great to hear that the Direct Fireplaces customer service team were able to get the replacement arranged as quickly as possible. We'll be sure to commend them upon their excellent service. We trust that you'll let us know if there's anything else you need for your fire, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“We are very pleased with our purchase from Direct Fireplaces. My telephone enquiry was dealt with quickly and in a professional manner. The item arrived within the promised 3 to 5 days and was easily installed by a Gas Safe registered technician. I have no hesitation in recommending Direct Fireplaces. Mr. Kenneth Thompson”

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Posted 1 year ago

Hi Kenneth, Thanks for your review. It's great to hear that we were able to deal with your enquiries professionally, and that delivery was as quick as we've come to expect. Your recommendation is greatly encouraging. Please don't hesitate to get in touch again if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very pleased with the fireplace looks great in my lounge, delivery great very nice men who came.”

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Posted 1 year ago

“Excellent service. Highly recommend this company”

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Posted 1 year ago

Hi Deborah, Thanks for your review. We're pleased to hear that the service received has been excellent. Your recommendation is hugely gratifying. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent customer service and a great product.”

Direct Fireplaces 5 star review on 20th April 2023

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Posted 1 year ago

Hi, Thanks for your order and for your review. We're pleased to see that the gas fire has been installed and that you've been impressed with the quality. If you happen to need anything else for your order then don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Really good service, not had it fitted yet because of holiday, but hopefully very soon, on ordering it we wasn't quite sure with what was what so we rang and was very happy with the service really helpful,, when our fire arrived they had sent the wrong surround so rang up and it was soon sorted with in days they collected it, with in day we received the right one 👍👍”

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Posted 1 year ago

Hi Margaret, Thanks for taking the time to review your purchase. We were sorry to hear of the issue experienced, but it's great to hear that this was resolved quickly and efficiently. Our customer service team are always happy to assist in such (thankfully rare) instances. It's also great to hear that our sales team was so helpful during the ordering process. If we can offer any further advice or assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“When I rang to order my fire everything was handled with proficiency, and Lucy was very very helpful, and polite. Excellent service. Avril Truro”

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Posted 1 year ago

“A pleasure to deal with . Lucy Riley was brilliant and a credit to your company.”

Direct Fireplaces 5 star review on 17th April 2023

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Posted 1 year ago

Hi Rob, Thanks very much for your review. It's great to see the new surround in use. We'll be sure to pass your compliments on to Lucy and the rest of the team. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Easy to order online. The product arrived within time. It was missing a damper plate. However, customer services were great - keeping in touch, contacting the supplier and damper plate arrived in the post. So good all round”

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Posted 1 year ago

Hi, Thanks for your kind feedback. We were sorry to hear of the part that was missing upon receipt of the order, but it's great to hear that our customer service team managed to get this resolved quickly. If we can offer any further assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“The fireplaces are excellent. I had a problem with the electric fire: I was sent a gas fire. The electric fire I had an insert which I didn’t need. I decided to send it back and bought one locally.”

Helpful Report

Posted 1 year ago

Hi John, Thanks for your review. We were sorry to hear that you ultimately wished to return your order, but appreciate that you'd experienced difficulty in finding a fireplace that was right for your needs. It's gratifying to receive such positive feedback regarding the quality of our products regardless. In the event that we can offer recommendations or advice in future then please don't hesitate to get in touch with the sales team, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Delighted with the fire. It is so realistic and was easy to install. Gives the room a lovely focal point.”

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Posted 1 year ago

“When we ordered our new fire the expected delivery was 3 to 5 working days , it came within 2 days, the small feet at the bottom were missing, after phoning they were dispatched by first class post and arrived the next day, excellent service,”

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Posted 1 year ago

“Excellent work. Excellent workman. Cleaned all mess”

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Posted 1 year ago

“Very pleased beautiful fire.”

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Posted 1 year ago

“Unfortunately, I have awarded 1 star too many, but couldn't give a review without giving a star. Keep looking. Don't use this company. Unless you want endless problems. Bought a fire beginning of January, fault found on installation so couldn't be installed properly. Reported straight away. Can't get anyone to fix fault until June. The fire never worked. Wouldn't ignite. Not happy.”

Helpful Report

Posted 1 year ago

Hi, Thanks for your review. We were sorry to hear of the issue experienced with the fire upon receipt. We can see that our customer service team were contacted at the end of January to report the ignition problem. Unfortunately, despite our colleagues having escalated this issue through our supplier, the continued high demand for gas fires had limited availability on the part of their gas engineers. We had made every effort to expedite this process but the fact of the matter was that both the product fault and the delay in inspection and repair were complications on the supplier's end and largely outside of our control. Though we appreciate the great inconvenience, we can see that the customer service team eventually agreed to collection and a full refund so as to address the problem as best we could on our end, and to bring a resolution. This was of course no-one's preferred means of rectification but would have been to limit further inconvenience. This all having been said, we’re sorry that we didn’t deliver the 100% satisfactory experience that we strive for at Direct Fireplaces. We will take your feedback on board and would encourage you to let us know if we can offer any advice or assistance in future, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great all round service given. Excellent price and well packaged. Good delivery time turnaround.”

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Posted 1 year ago

“Looks really good and a fair price. Very pleased with the fire and fireplace”

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Posted 1 year ago

“Sales person was knowledgable and the delivery was on time as quoted. Would recommend you for future sales. The fire looks great and I am very pleased. Thank you”

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Posted 1 year ago

Hi Michael, Thanks for your review and for your recommendation. It's heartening to read your comments regarding our products, delivery service and sales team. In the event that we can help further with any current or future orders, please do get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“very happy with the service, and prompt reply to my inquiry regarding delivery, would use this company again.”

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Posted 1 year ago

Direct Fireplaces is rated 4.4 based on 859 reviews