Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 861 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

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“I came across Direct while looking for a fireplace for a friend of mine. I saw the fireplace in the showroom and liked it for myself and went ahead and bought it and am very happy with my purchase and the delivery. I was able to fit it myself and all is fine. Thank you Bernard.”

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Posted 3 years ago

“very horrible people to deal with tried to rip me off on price for a part which was in advert cheaper. stay away, also didn't inform me the part was not any longer available. until i phoned them to ask 3 weeks after.”

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Posted 3 years ago

“This company has produced fantastic customer service Sarah is amazing. With an issue regarding my fire surround a brand new replacement arrived in perfect condition with in days. Thank you”

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Posted 3 years ago

“Great company to deal with First class sevice. Good price for fire.”

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Posted 3 years ago

“The service at this company is second to none, the fireplace was delivered on time. The back panel was damaged , they replaced it quickly”

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Posted 3 years ago

“Fab fire, great customer service.... Emailed company with issue of a scratch on facia, customer service gave a prompt reply and replacement received within 24 hours...highly recommend”

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Posted 3 years ago

“After a straightforward ordering process the fire was delivered very quickly in perfect condition. I am delighted with my new fire”

Direct Fireplaces 5 star review on 9th November 2021

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Posted 3 years ago

“Highly recommend. Super fast and easy delivery and the delivery guy was so helpful! The fire place is just stunning. I am so happy with my purchase and would not hesitate to recommend”

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Posted 3 years ago

“From ordering over the telephone to delivery the service was excellent. Once the fire was unpacked I was so pleased to see clear, well written installation instructions. A far cry from the previous fire we had purchased - from a completely different supplier.”

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Posted 3 years ago

“Excellent customer service from Mike. The fireplace had been damaged in transit and although I was a bit anxious about reporting this, and what the outcome would be, Mike was professional, efficient and so helpful. He organised a replacement, which was delivered promptly. He restored my faith in buying online... I love my fireplace and would buy from Direct Fireplaces again.”

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Posted 3 years ago

“Unfortunately we can not have it fitted until 3rd Dec 2021 so can’t really complete this survey”

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Posted 3 years ago

“The service at this company is fantastic. I was kept up to date from start to finish”

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Posted 3 years ago

“The ordering was very good and quick but delivery was a shambles. The driver and one other weren’t very friendly or helpful. I am a pensioner and on my own so trying to move the fireplace and unpack it was very difficult but eventually managed it to find it was very badly damaged, I emailed straight away and a pick up was arranged but I had to repack it which was not easy at all and managed eventually to pack it & hope it is secure enough.”

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Posted 3 years ago

“good. service and product”

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Posted 3 years ago

“Great service and great prices. The team were incredibly helpful and delivery was bang on time.”

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Posted 3 years ago

“Very pleased with the fire and with the price. Delivery time good but no notification of being delivered until it arrived at my doorstep”

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Posted 3 years ago

“Ok service. Item was delayed from supplier and I had to phone them to get updates, rather than them providing me with updates. Had to wait 3 months for the item. When delivered we were not given a date or time and I was actually away at the time, so it was just dumped on my drive!!”

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Posted 3 years ago

“Great product, didn't keep me updated on delivery said it would be 21 days but got delivered the next day”

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Posted 3 years ago

“I was generally pleased, but the delivery men said they did not unpack or take away the cardboard packaging. This despite the fact that I was required to sign a delivery note to say that the fireplace had been unpacked. I was left to unpack the item & will have to get assistance to do so because of the weight of the fireplace.”

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Posted 3 years ago

“Excellent service, can't fault anything. Ordering was simple, delivery within a week, product is superb and we're really pleased with it. Would absolutely recommend.”

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Posted 3 years ago

Direct Fireplaces is rated 4.4 based on 861 reviews