Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 861 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fire looks lovely, only slight problem with the bottom plate that covers the ignition button. It has small clips on there but they don’t seem to fit anywhere, but if you put it at an angle it seems ok.”

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Posted 3 years ago

“Fire and bars don’t agree. The curved bars will not fit on the for you sent I have been waiting more than four hours for you to let me know what you are going to do to rectify this Poor show. M. Port”

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Posted 3 years ago

“Haven't received it yet”

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Posted 3 years ago

“Absolutely fantastic experience. Delivered faster than expected, friendly drivers, love the fireplace. Haven’t put the central heating up since I started using the flame only., mind you the heater-works extremely well as I have tried it. Of course psychological but all the same makes my home lovely and comfortable. Highly recommend.”

Direct Fireplaces 5 star review on 22nd October 2021

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Posted 3 years ago

“The website was very easy to use , I had a couple of queries which they answered very quickly by phone, the fire arrived in 3 days, it is now fitted & looks great.”

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Posted 3 years ago

“Love my new fire! Ordering was easy and the item was delivered when promised. It was easy to install and looks great in our living room.”

Direct Fireplaces 5 star review on 21st October 2021

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Posted 3 years ago

“Very good service Happy with my purchased”

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Posted 3 years ago

“Excellent fire exceeds our expectations only one little grumble is that it is a little noisy when the heat is put on. Other than that very happy and it is so realistic and the front really smart. Thanks Dave.”

Direct Fireplaces 5 star review on 19th October 2021

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Posted 3 years ago

“Prompt delivery and a great fire. Would recommend this company to everyone.”

Direct Fireplaces 5 star review on 18th October 2021

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Posted 3 years ago

“Initial contact very good. Unfortunately, although once contacted, staff were helpful, I did have to chase for answers a few times. Communication regarding delays would be helpful. Having said that, and following several delays due to manufacturing issues, once the fire was delivered, it is just what we wanted.”

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Posted 3 years ago

“Excellent web site has all the measurements to plan your next fireplace whereas some of the competitors do not. Good communication, quick delivery.”

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Posted 3 years ago

“Excellent service. Everyone very helpful and the fire is beautiful, heats the room very quickly.”

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Posted 3 years ago

“Excellent value and service. Prompt delivery.”

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Posted 3 years ago

“As first time fireplace installers it would have been good to have some sort of instruction!! Eventually figured it out but could have saved a bit of time with a simple leaflet.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Excellent customer service and produxt”

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Posted 3 years ago

“Very pleased with customer service,with direct stoves.slight issue with the burner I ordered.but within a week,was replaced with a new one.kept me up to date with emails and phonecalls.would highly recommend.and use again.”

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Posted 3 years ago

“Easy to order from online shop, good to buy British. Very fast delivery. Would recommend to friends.”

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Posted 3 years ago

“I have recently purchased a lime stone fireplace from Direct Fireplaces, the fireplace is of an outstanding quality and a good price, the staff are very helpful and demonstrated exceptional customer service.”

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Posted 3 years ago

“Fantastic service, took just three days for my new fire to be delivered.! And its excellent. Kept informed all the way through to delivery day. Highly recommended!!”

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Posted 3 years ago

Direct Fireplaces is rated 4.4 based on 861 reviews