Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 861 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

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“Everything went to plan”

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Posted 3 years ago

“We were able to order a Charnwood multi fuel stove for far cheaper than our local stockiest from Direct Fireplaces, and had it delivered within 48 hrs, where our local shop was quoting 8 weeks. I like the fact that they displayed their phone number and when I contacted them for advice before buying they were very helpful and knowledgeable. On delivery unfortunately we received the incorrect ash pan, however the after sales team ( Sarah Blackshaw) could not have been more helpful, as we had to have a new ash pan sent directly to us from Charnwood, Sarah regular e-mailed or phoned us to keep us updated of the progress, We could not fault their service, and would certainly recommend this company to anyone.”

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Posted 3 years ago

“Packed well when delivered,looks good when fitted,exellant”

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Posted 3 years ago

“I was a bit worried about buying a fireplace online but should not have worried as DirectFirepaces were EXCELLENT. 5 STAR ALL DAY LONG.”

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Posted 3 years ago

“We haven't put up yet, but the quality and finish is great. Should be putting it in Friday.”

Direct Fireplaces 5 star review on 2nd August 2021

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Posted 3 years ago

“The order was a little delayed from the manufacturer but Direct Fireplaces pulled out all the stops and got it delivered 2 days prior to the carpets being fitted”

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Posted 3 years ago

“Excellent communication from Direct Fireplaces . All queries responded to quickly . Fire delivered very quickly .”

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Posted 3 years ago

“Easy to use website and good customer service following the order when I needed to change delivery address.”

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Posted 3 years ago

“Excellent service and product,ordered a fire on Tuesday 6-7-21 delivered on 8-7-21.”

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Posted 3 years ago

“Very please with our fireplace. Beautifully made. Looks stunning.”

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Posted 3 years ago

“Very pleased with fireplace and your service. We did return a spacer by post Tracker FWEX1007583GB which you kindly agreed to refund, but as yet have not received. Perhaps you could look into this. Thank you.”

Direct Fireplaces 5 star review on 19th July 2021

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Posted 3 years ago

“Still hasn't come yet”

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Posted 3 years ago

“I recently purchased a stone fireplace and fire from Direct Fireplaces, my order arrived on time and we have had it fitted we are exceptionally pleased with it.”

Direct Fireplaces 5 star review on 15th July 2021

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Posted 3 years ago

“The fire is great good looking and very efficient.my friends admire it.”

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Posted 3 years ago

“Fantastic service from start to finish and will help you all through the process”

Direct Fireplaces 5 star review on 14th July 2021

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Posted 3 years ago

“Very efficient organisation, answered questions promptly.”

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Posted 3 years ago

“Excellent service and pricing with quick delivery which is all you need The product arrived well packaged which is what you need with such a fragile item would not hesitate to recommend”

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Posted 3 years ago

“Very quick delivery. Good and responsive customer service. One of the time we have ordered was out of stock. A refund was agreed and processed promptly.”

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Posted 3 years ago

“first class very helpful Thank you”

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Posted 3 years ago

“product was ok but not the best for the price . also I'm still waiting to receive my invoice”

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Posted 3 years ago

Direct Fireplaces is rated 4.4 based on 861 reviews