Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 859 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

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“Great customer service very Helpful would absolutely recommend to others AAA+”

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Posted 1 year ago

“Excellent communication. Fire arrived on time and when they advised it would. WE will use this company again to supply gas fires as a heating company.”

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Posted 1 year ago

Hi Rebecca, Thanks very much for your review. It's great to hear that you're so pleased with the new fire as well as our delivery service. If you'd be at all interested in uploading a photo or some video of the new fire in action, this would be greatly appreciated. Otherwise, please do let us know if we can help with any future orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“so easy to deal with,delivered really quick and well packaged would cetainly use again”

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Posted 1 year ago

“Absolutely fantastic service. 0rder placed and delivered exactly when they said it would be. The fire looks amazing. Cannot praise the service of this company enough - brilliant”

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Posted 1 year ago

“Excellent service. Very pleased with our purchase.”

Direct Fireplaces 5 star review on 29th September 2023

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Posted 1 year ago

“Ordered a new fire and fire surround set. Looks beautiful and when a delivery hitch occurred the company went the extra mile to ensure it was delivered on time. Would highly recommend this company. Great choice of stock and sizes for all budgets and knowledgeable about their products.”

Direct Fireplaces 5 star review on 28th September 2023

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Posted 1 year ago

“Very efficient friendly service. Would definitely recommend to a friend.”

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Posted 1 year ago

“A complete disaster from start to finish. Terrible mistakes made repeatedly. Never again!”

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Posted 1 year ago

Hi, Thanks for your review. We're sorry to hear that you weren't 100% satisfied with the order. We can see from the notes on our system that there were a few issues on the part of the supplier but appreciate the overall inconvenience and understand that this has now been resolved. If we can offer any further advice or assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Hello - operationally, the fire is first class. The remote is excellent with 3 visible buttons for the important functions. The other more advanced functions are cleverly hidden below a sliding cover. 2 small drawbacks:- 1. logs do not look like logs when the fire is off - they are pure white and remind me of a broken up skeleton !! 2. Magnets that retain the front facias - as they are black (same colour as fire) it was only luck that we found them located behind the fire. Surely it would be better to locate them in the white cardboard box where all the other loose items are located.”

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Posted 1 year ago

Hi Douglas, Thanks for your review. We're pleased to hear that you've been impressed with the functionality of your new fire and that you're pleased with the order overall. It's a shame to hear that you had a couple of issues with the fire. We always strive to offer the best possible products and service so we're grateful for the feedback. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent product and very good customer service”

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Posted 1 year ago

“Order was made for two fireplaces. Took over a week to find out that only 1 was in stock, which came as a result of chasing several times. Repeated claims of 'will call you back' but never did. Eventually changed one of the fire places and constantly had to chase for a delivery date. These just arrived randomly on different days without any prior warning. Overall made over 18 calls, plus emails. Just hard work”

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Posted 1 year ago

Hi Ben, Thanks for your review. We were sorry to hear of the issues with this order and that you weren't 100% satisfied with your experience in ordering. Because of the current demand for fireplaces and heating appliances, we are experiencing a high number of queries at present and this can mean a longer than average response time. We can see that the sales team did get in touch as soon as they could, once informed by the supplier that they had fallen out of stock, but would still like to apologise on their behalf as well as our delivery partner's for any inconvenience and delay. In the event that we can offer any further advice or assistance, please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I was really impressed by the customer service. We were kept in touch about the delivery and in fact our fireplace was delivered one day early. Have been very pleased with our fireplace and overall with the company.”

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Posted 1 year ago

“Ordered the thistle fireplace tiles & absolutely love them! For a hand finish the quality is outstanding. The colour & the detail is beautiful. Brand new but somehow managing to also look a touch antique. Delivery was rapid & all tiles arrived in pristine condition. VERY well packaged. Highly recommend!”

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Posted 1 year ago

Hi Michelle, Thanks very much for your review. It's good to hear that you were impressed with the new fireplace tiles as well as the service provided by our delivery partners. Your recommendation means a lot to us. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“great service.”

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Posted 1 year ago

“Absolute bargain and can’t believe the quality. Made our room look amazing”

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Posted 1 year ago

“Absolutely delighted with my fireplace sleeves. They arrived quickly and look fab. Would recommend Direct Fireplaces.”

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Posted 1 year ago

“Happy enough with purchase, however one fireplace had been previously fitted as there were minor dents in the suround and the screws for the feet were missing. Overall I am pleased, but quality control needs a look at.”

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Posted 1 year ago

Hi Anthony, Thanks for your review. It's good to hear that you're pleased with the order overall, but we're sorry that you aren't 100% satisfied with the item received. We will be sure to pass on your comments to the team so that we can do better in future. Regardless, thanks again for the feedback and please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very good choice of fires at very reasonable prices. Items described clearly with dimensions. Delivery was prompt, product well packaged . Absolutely delighted with the fire & the excellent service.”

Direct Fireplaces 5 star review on 19th September 2023

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Posted 1 year ago

Hi Angela, Thanks very much for your review. It's great to hear that you were impressed with the service received from Direct Fireplaces, as well as the electric fire itself and the delivery. We always love seeing our fires in situ so the photos are greatly appreciated as well. Let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Fast delivery.Very happy with gas fire purchased”

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Posted 1 year ago

“Great purchase , value for money , really good courier company very professional driver Thank you”

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Posted 1 year ago

Direct Fireplaces is rated 4.4 based on 859 reviews