Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

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“Excellent service , very high quality stone fire surround and gas fire, Would recommend to anyone.”

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Posted 1 year ago

“Superb service from placing our order though to deliver, would high recommend this company.”

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Posted 1 year ago

“Good range of gas and electric fires and helpful and knowledgeable sales assistants. With their helpful advice, it made choosing a new gas fire worry free.”

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Posted 1 year ago

“The fire now installed is just what we wanted and produces enough heat for our room. We are delighted with the appearance and performance of the inset fireplace. I was disappointed at the delivery time, which was stated on the web page as 3-5 days, actually was 13 days and with no explanation it came in two packages on different days. The fire being replaced had ceased to function so the delay was most inconvenient.”

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Posted 1 year ago

“I ordered a fire and the. Inset dimension was Wrong my husband had cut the plug off To wire into the spur then when we tried to fit it it was 15 Mm to big with no allowance for the power cable I rang a few times and was told they would get back to me and still. Have not heard anything I am really dissaponted with the service I have recieved or lack or service”

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Posted 1 year ago

Hi Janine, Thanks for your review. We were sorry to hear of the issue experienced with the fire in question. While this is thankfully very rare, our suppliers do sometimes change specifications for the fires without notice which can then lead to our website being out of date. This has been sent through to the web team to make amendments. Regarding the issue with the power cable, we're sure that you can appreciate that suppliers would generally be unable to accept returns where the fire has been damaged or modified. Our Customer Service team is currently looking into this matter to try and assist, and will endeavour to provide further information as soon as they can. If we can advise in the meantime then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Thank you - the fireplace we bought is absolutely lovely - better than expected. The staff at Direct Fireplaces were really helpful and responded to any questions promptly. I was disappointed in the delivery service which did not arrive on the arranged day and no phonecall or contact from them letting us know that they were not coming. However, when I contacted Direct Fireplaces directly it was dealt with straight away. I would be happy to buy from Direct Fireplaces again.”

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Posted 1 year ago

“Very pleased with Direct Fireplaces. Ordered and delivered 2 days later. The electric fire both looks good and is easy to use with the remote.”

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Posted 1 year ago

“Very disappointed with direct fireplaces overall. We ordered a fireplace and fire. The fireplace arrived with no hearth and backplate. The fire was delivered to the wrong address. Pretty poor really when spending nearly £1500.”

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Posted 1 year ago

Hi David, Thanks for your review. We were sorry to hear of the issues experienced with this order due to errors on the part of our supplier. This is a very busy time of year for many suppliers and couriers, and while errors are thankfully very rare they can and do happen. This said, we can see that our Dispatch team did work to rectify and resolve the problems as quickly as possible, and trust that you have now received everything for the order. Regardless, please accept our apologies for any inconvenience. In the event that we can offer any further advice or assistance, please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“My fire place still haven’t been delivered and it’s ready for over 3 weeks . I paid £75 for 2 man delivery but getting dictated when I should be at home as they only deliver Tuesdays and Thursdays to my area apparently which is absolutely unacceptable ! I paid £1k for the fire place ,£75 for delivery but no body cares. Company’s like yours seems like think that peoples money grows on the trees ! The worse service ever experienced !!!”

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Posted 1 year ago

Hi Sandra, Thanks for your review. We were sorry to hear of the issues experienced with the delivery. We can see that our two-man courier had provided options for delivery dates but given the very high demand for this service at present, they are not always able to book in for your first choice of date if drivers are all already occupied. We do appreciate that this may be an inconvenience and we're sorry that this has meant delay to receipt of your order. If we can offer any further advice or assistance then please don't hesitate to get in touch with our Dispatch team. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“The staff is very professional and friendly”

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Posted 1 year ago

“Speedy delivery. Fire arrived undamaged. All fitted in & working.”

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Posted 1 year ago

“The fire place itself is beautiful and had many compliments, I haven't tried the actual heating as of yet. Reason I have gave 3 stars communication was not great on delivery. Website states 5 - 7 days I understand that delays can happen it takes about 4 weeks so a bit of communication would of been good A word of advise stop false advertising delivery time and amend on your website to 4 - 5 weeks then if its delivered earlier would have been impressed, as it took approximately 4 weeks I wasn't too impressed”

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Posted 1 year ago

Hi Lee, Thanks for your review. We're pleased to hear that you're impressed with the fireplace received. This said, we were sorry to hear of the delay in receiving this order. On this occasion, there appears to have been a delay insofar as our supplier booking the suite in for shipment. Thankfully, these instances are very rare but we do appreciate the inconvenience to yourself, and have communicated with our supplier with a view to ensuring good service going forward. If you happen to need any further advice or assistance then please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service . Efficient and polite staff. Quick responses to any queries. I cannot fault Direct Fireplaces and would happily recommend them .”

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Posted 1 year ago

“you failed to notify me on the day whether or not the product was to be delivered, having issued a warning that delivery may be delayed and that it would be wrong to arrange a fitter in anticipation of the proposed delivery date. in the event, we missed the delivery men and made a complaint to the company.”

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Posted 1 year ago

Hi John, Thanks for your feedback. We were sorry to hear of the issue experienced with the delivery. On this occasion, the item was shipped to you directly from the supplier. Our supplier's courier would normally provide indication of a delivery date, and we can only apologise that this was not the case on this occasion. If you do need any further advice or assistance then please do let us know and we will be happy to help. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Wonderful fire for my very large room heats very quickly”

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Posted 1 year ago

“Easy to order - product came direct from the manufacturer. Everything working - happy with service.”

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Posted 1 year ago

“Very helpful staff and delivery on time”

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Posted 1 year ago

“Great service, we are really happy with our choice of fire and the assistance given by Fairways Fireplaces, Bromsgrove”

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Posted 1 year ago

Hi Mrs Hodgkins, Thanks very much for your review. It's great to hear that you were impressed by our Bromsgrove team's customer service and that you're pleased with the new fire. Let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces (and the Fairways Fireplaces team)

Posted 1 year ago

“Very happy with service. Still waiting for plumber to install”

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Posted 1 year ago

“Was delivered broken then none in stock just refunded my money. No option to wait I even asked for a price to take it as it is and have it repaired they didn’t get back to me. Sorry guys really disappointed team are friendly”

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Posted 1 year ago

Hi Richard, Thank you for your review. We were sorry to hear of the damage to the item upon receipt. We always aim to deliver a 100% satisfactory experience to our customers and can only apologise that we fell short on this occasion. If you are still in need of any advice or assistance, please do let our customer service team know so that we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

Direct Fireplaces is rated 4.4 based on 872 reviews