Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 859 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service . Efficient and polite staff. Quick responses to any queries. I cannot fault Direct Fireplaces and would happily recommend them .”

Helpful Report

Posted 1 year ago

“you failed to notify me on the day whether or not the product was to be delivered, having issued a warning that delivery may be delayed and that it would be wrong to arrange a fitter in anticipation of the proposed delivery date. in the event, we missed the delivery men and made a complaint to the company.”

Helpful Report

Posted 1 year ago

Hi John, Thanks for your feedback. We were sorry to hear of the issue experienced with the delivery. On this occasion, the item was shipped to you directly from the supplier. Our supplier's courier would normally provide indication of a delivery date, and we can only apologise that this was not the case on this occasion. If you do need any further advice or assistance then please do let us know and we will be happy to help. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Wonderful fire for my very large room heats very quickly”

Helpful Report

Posted 1 year ago

“Easy to order - product came direct from the manufacturer. Everything working - happy with service.”

Helpful Report

Posted 1 year ago

“Very helpful staff and delivery on time”

Helpful Report

Posted 1 year ago

“Great service, we are really happy with our choice of fire and the assistance given by Fairways Fireplaces, Bromsgrove”

Helpful Report

Posted 1 year ago

Hi Mrs Hodgkins, Thanks very much for your review. It's great to hear that you were impressed by our Bromsgrove team's customer service and that you're pleased with the new fire. Let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces (and the Fairways Fireplaces team)

Posted 1 year ago

“Very happy with service. Still waiting for plumber to install”

Helpful Report

Posted 1 year ago

“Was delivered broken then none in stock just refunded my money. No option to wait I even asked for a price to take it as it is and have it repaired they didn’t get back to me. Sorry guys really disappointed team are friendly”

Helpful Report

Posted 1 year ago

Hi Richard, Thank you for your review. We were sorry to hear of the damage to the item upon receipt. We always aim to deliver a 100% satisfactory experience to our customers and can only apologise that we fell short on this occasion. If you are still in need of any advice or assistance, please do let our customer service team know so that we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“We purchased an ex-display electric fire, excellent service at purchase point.”

Helpful Report

Posted 1 year ago

“First contact with Direct Fireplaces good. Prompt delivery. Very disappointed finish. Brass surround, top joint one side of seam not flush, raised and sharp. I am elderly, on my own. Cannot afford plumber to send back and reinstall. Fault should have been rectified on inspection before sending for sale.”

Helpful Report

Posted 1 year ago

Hi Josephine, Thank you for your review. We were sorry to hear of the issues experienced. The fire in this instance was sent directly from our supplier but we appreciate the opportunity to pass on feedback, so that we can ensure the best possible products and service going forward. We do recommend bringing any problems to our attention ASAP so that we can address these with the supplier as needed. If you are still in need of assistance, please don't hesitate to contact our customer service team with some photos via sales@direct-fireplaces.com and we'll see what we can do. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I purchased a Celsi 16" XD Mk2 Inset Electric Fire to replace a redundant gas fire. Ordering online was easy, and the description of the unit was clear and comprehensive. Delivery was within the time stated and the protective packaging for the fire was extremely effective. The fitting instructions were clear, and the unit was installed without major alterations being required. The controls for the unit included remote, programmable operation which we have not used. The controls on the side of the fire are adequate for our needs. The fire has transformed the mood of the room, and the log effect with a variable flame control is very effective. A minor criticism is that the 'logs' are quite small and are more twig than log. Nevertheless, we are delighted with the product which was competitively priced and and recommend the excellent services of Direct Fireplaces unreservedly to any future customer.”

Helpful Report

Posted 1 year ago

Hi Alaster, Thanks very much for your review. It's good to hear that you found ordering to be easy and that the delivery and installation all went as planned. As you mention, we aim to offer the most impressive fires at the most competitive prices that we can. Your recommendation means a lot to us. Please do let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service”

Direct Fireplaces 5 star review on 20th October 2023

Helpful Report

Posted 1 year ago

“Very good servis prompt dilivery.value for money so pleased wth fire”

Helpful Report

Posted 1 year ago

“At the Third attempt my order was finally delivered however to the wrong address fortunately my neighbour from 5 doors away where the item was delivered to by the power of Google was able to find me. Was promised delivery on Three occasions like I say the 3rd attempt the fire I ordered more by luck than judgement found it's way to me, when I contacted the company regarding the no shows of the First Two deliveries although apologetic they seemed intent on passing the buck to the delivery company. Overall disappointing”

Helpful Report

Posted 1 year ago

Hi Tom, Thanks for your review. We were sorry to hear of the issues experienced with the delivery. On this occasion, the chosen item was shipped directly from the supplier with a 3rd party courier. While issues with delay or misdelivery are thankfully very rare, they can and do happen on occasion. Our dispatch team had worked to find a resolution upon notification of each failed delivery attempt, and can only apologise for any inconvenience. This having been said, please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I am very pleased with my fire. At first only half of it was delivered, I think mainly due to the courier, Nick Gadman was very helpful ,both during a phone call and later via email, and sorted my problems very quickly and kept me informed as to what was happening.”

Helpful Report

Posted 1 year ago

“Great product and customer service. Only small problem was the long purchase to delivery date (20 days) Delivery company excellent.”

Helpful Report

Posted 1 year ago

“Very pleased with their speedy delivery of our fire, which is proving to be very efficient. The quality is very good but have found the coals extremely difficult to fit in. The diagram in the instructions isn’t clear enough.”

Direct Fireplaces 4 star review on 16th October 2023

Helpful Report

Posted 1 year ago

Hi Aline, Thanks for your review and for uploading an image of your new fire. It's good to hear that you've been enjoying the fire and we're sorry to hear of the issue experienced with the coal bed. These do have a very specific arrangement required so as not to block the gas burners, so can be a bit fiddly by design. This said, if you happen to need any help or advice in doing so, please do let us know and we'll set what we can do. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“This company were quick, good and very efficient. The only point was we were expecting the fire in a minimum of two to three days. It came in one day! Causing us a bit of bother. A very good company”

Direct Fireplaces 5 star review on 9th October 2023

Helpful Report

Posted 1 year ago

Hi Anthony, Thanks very much for your review. It's great to see the new electric fire up and running. It's also good to hear that you were impressed with the fire and the service received from Direct Fireplaces; our apologies on behalf of our delivery partner for the early delivery. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“We are delighted with our new gas basket, we had it fitted today and we are delighted”

Helpful Report

Posted 1 year ago

“Excellent arrived on time and very helpful”

Helpful Report

Posted 1 year ago

Direct Fireplaces is rated 4.4 based on 859 reviews