Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

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“Great customer service. The Fire Basket is everything I wanted. The package when it arrived indicated it was direct from the manufacturer with Direct Fireplaces being the sales agent. On opening, I found the grate was missing, contacted Direct Fireplaces and spoke to their customer service team. Two days later a special delivery arrived with the missing grate.”

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Posted 2 years ago

“Ordered my fire and it came the next day brilliant service would highly recommend thankyou”

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Posted 2 years ago

“Huge range of inset flame effect fires, difficult to choose which one. Delivery direct from manufacturer was quicker than expected, very pleased now fire is installed and working.”

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Posted 2 years ago

“Good service pleased with fire”

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Posted 2 years ago

“no problems ,good service.fire is just what we wanted ,neat effective flame display.”

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Posted 2 years ago

“Went here for the finance..They were very helpful and knowledgeable.. ordered a fire surround and a few days later ordered a fire..but customer service is very poor as after 3 phone conversations as to whether the fire was being delivered with the fire surround as I had no contract for the fire or paid any deposit I was sent the contract for the fire surround which I wasn't enquiring about and already had. Then to be told the fire was coming but after the 1st August to then get a text saying its all being delivered on the 25th without my confirmation this date was ok to which I phoned customer services to say nobody would be In and to change it to Wednesday. Today while I was at work it arrived some of it not even wrapped up and made my daughter miss her vets appointment.. They propped the main part against the trampoline in the playroom using my granddaughters books to prop it up..not impressed at all with the whole event from start to finish..still not received any finance paperwork that was supposed to have been sent last week regarding the fire and I'll have to go back to the shop to find out why the fire surround has holes drilled for downlights when I'm not having any and plastic caps that will look tacky to put in where I would expect it to be just marble...I also can't log in to my account as it seems I already have a password that I didn't make but it wants..also just received a text saying it's getting delivered tomorrow after it's already been delivered..absolutely fed up”

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Posted 2 years ago

“Thank you for my lovely fireplace .i have had a fireplace from you before and once again I am not disappointed .”

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Posted 2 years ago

“Fire surround and fireplace themselves were as described and look very good, no doubt about that, however one of the coals was missing and the other 6 provided were really poor quality and not fully painted (see picture). I had to pay £24 to get a replacement set. Not a huge amount but should not have been necessary.”

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Posted 2 years ago

“The hearth is lovely. Communication with company could be a little better hence 4 *”

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Posted 2 years ago

“item arrived on time, well packaged and palleted, no damage to packaging. Just installed the fire today, all working well. quite impressed with it, very stylish.”

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Posted 2 years ago

“I am pleased with the hearth but when it was delivered it was left on my doorstep on a huge pallet with the hearth nailed to this inside half a pallet. I was told by the delivery driver that he was not able to enter my house and we would have to bring it in ourselves and then dispose of the pallets. I cannot understand why they are not able to enter the house with a mask and put the goods where you want them. We are both late 60’s and we struggled to bring the hearth inside and also why they couldn’t take the pallets away. I think this really needs to be addressed.”

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Posted 2 years ago

“Ordering was easy, delivery was good and item is an excellent addition to the room.”

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Posted 2 years ago

“The first fireplace which was delivered was damaged and caused me alot of stress as my fitters were booked in. After emailing and sending photo evidence another replacement fireplace was sent out in good time. However, this did mean reorganising, fitting, decorators etc. So was not ideal, hence the lower score.”

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Posted 2 years ago

“Was contacted by a very pleasant staff member to arrange delivery date Item arrived as arranged and very happy with purchase.”

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Posted 2 years ago

“Very happy with my fireplace hearth ❤ The only problem I had its very heavy !”

Direct Fireplaces 5 star review on 5th July 2022

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Posted 2 years ago

“I’m disabled and live on my own , so I needed some extra help with my delivery. I was delighted that you helped me without any problems. Delivery guys very friendly and professional and were more than happy to assemble my fireplace for me. All packaging was removed and taken away.”

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Posted 2 years ago

“Delivery men where brilliant.”

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Posted 2 years ago

“Superb service. would recommend to friends and family”

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Posted 2 years ago

“From the moment we entered the showroom, Lucy was so helpful. Lucy helped us choose the right fire surround for our home. Delivery was so efficient. Can't 't thank Lucy enough.”

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Posted 2 years ago

“Very fast delivery with no problems. The fireplace is lovely - good quality wood and looks beautiful. Very happy with the whole experience.”

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Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 872 reviews