Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 858 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

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“Very pleased with our electric fire. Great website to be able to choose from many fires which fit in the walll, stand alone or fit on the wall.”

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Posted 8 months ago

Hi Sandra, Thank you for your review. It's good to hear that you were impressed with our range and that you're so pleased with your new electric fire. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“Found what I wanted and fitted in two weeks including manufacture. Fitted quickly and cleanly.”

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Posted 8 months ago

Hi Robert, Thanks very much for your kind review. It's great to hear that you were so impressed with the turnaround for supply and fitting. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“The fireplace is very difficult to use, and the lighting procedure is exceptionally difficult . It is not possible to reduce the heat until 30 minutes has passed at the high level, which is often not wanted. There are no pointers indicating which position is 1 to 6. Also the installer did not take away either the old fireplace nor any of the large boxes which came with the new fireplace.”

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Posted 8 months ago

Hi Margaret, Thank you for your review. We are sorry to hear of the issues experienced with the fire in question. To clarify in terms of the requirement for a period at max heat, this is in order to warm up the chimney and allow for a proper 'pull' on the flue. The period of time recommended by different manufacturers may vary between models, but virtually all gas fires will require some period of time at maximum heat for the same reason. In terms of the fitting, the installers recommended by our showrooms or the installation team would not advertise the disposal of pre-existing fires or fireplaces, as they do not typically have the refuse licenses required to do so. We can only apologise for any inconvenience that this may have caused. If we can offer any further advice or assistance in terms of the operation of your fire then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“Excellent sales team, surveyor and gas fitters Only negative was left with all the rubbish to dispose of eg flue, bricks etc which I hadn,t expected”

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Posted 8 months ago

Hi Rosie, Thank you for your order and for your review. It's great to hear that our sales team was so helpful and I'm sorry to hear of any issue insofar as the fitting. Many of the installers recommended by ourselves do not have the waste disposal licenses required for taking away old flue components, bricks etc., and would generally advise of this in any installation quotation. This being said, we can only apologise for any confusion. If we can offer any further advice or assistance relating to our products and services then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“Always trying to get extra money saying we needed a liner when we didn’t . Nice fire place and surround just not into them trying to make extra cash when you’ve spent a decent amount on the fire and surround”

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Posted 8 months ago

Hi, Thanks very much for your order and for your review. It's good to hear that you were impressed with the fire and fireplace surround that you received, and we're sorry for any confusion regarding liner components. For gas appliances, whether or not a flex liner may be required is often dependent upon the item chosen and the condition of the chimney. We can see that on this occasion a chimney sweep had inspected your chimney and determined that a liner was not required and that the order was processed without. The sales team will have priced up a gas liner kit for you to consider ahead of inspection so that you had a good picture of potential cost in case this was needed. This being said, please do let us know if we can offer any further advice, assistance or clarification and our team will be happy to help. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“Excellent service and communication Quick delivery and product stunning once fitted.Excellent quality at a very competitive price Very very pleased 😊”

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Posted 8 months ago

Hi Samantha, Thank you for your review. It's great to hear that you were so impressed with the service received, and that you found our prices, product quality and delivery times to be so good. If we can offer any other advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“Everything went smoothly from ordering, delivery, questions were answered, very helpful.”

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Posted 8 months ago

“We are really pleased with the fire and fireplace purchased from yourselves. As it is a light colour it has brightened up the room.”

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Posted 9 months ago

Hi Linda, Thank you very much for your order. We're pleased to hear that the fireplace has made such a positive impact in your room. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Good service”

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Posted 9 months ago

“Just received.”

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Posted 9 months ago

“good efficient service”

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Posted 9 months ago

“Received my fire very quickly, arrived in excellent condition.”

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Posted 9 months ago

“Very pleased with the fireplace thanks”

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Posted 9 months ago

“Very helpful and knowledgeable staff in the store while choosing the fire. Had to wait awhile for delivery and fitting but when the 2 engineers came they were quick,cleaned up after themselves and explained everything about the fire and how to use it correctly. Found everything was dealt with easily from start to finish so great service”

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Posted 9 months ago

Hi, Thanks for your kind review. It's great to hear that our showroom team was so knowledgeable in helping you choose a fire, and that you were so impressed with the installation service. If we can offer any further advice or assistance then please don't hesitate to get back in touch, Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“It a nice fire all I hope is it lasts a lot longer than the last one that it replaced it is the same model that I had we had it two and a half years and it had in that time been used for about eight months out of the two and half years very disappointing It has got a sealed unit watch this space.”

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Posted 9 months ago

“Not the fire I ordered it was n old fire which hadn’t been updated on line ended up back wards and forwards about twigs and glass that sat in fire bed not happy didn’t contact us to say it was arriving if we hadn’t been home when it was delivered I don’t know what would have happened”

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Posted 9 months ago

“Poor service, delivery times on website were inaccurate and quoted 2 weeks and they needed chasing constantly and even then it took 9 weeks to arrive …”

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Posted 9 months ago

Hi Jonathan, Thank you for your order and for your review. We are sorry for the delay in receipt of this order and for any inconvenience. The estimated lead times on the website are generally accurate to our supplier's projections, though in this instance the manufacturer appears to have suffered unexpected delays. It is always our aim to keep customers as informed as possible and we can only apologise for any disappointment on this occasion. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“We purchased a remote control, coal effect gas fire in March 2024. We had a disagreement over the delivery and installation date but this was resolved to our satisfaction. The fire is working perfectly and we are absolutely delighted with it.”

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Posted 9 months ago

Hi Steven, Thank you for your review. We are sorry for any inconvenience relating to the delivery and installation, but it's good to hear that our team was helpful in getting this resolved and that you're delighted with the final result. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Really helpful advice in the showroom, a quick and easy booking of an initial survey and then a very efficient and professional team to fit the fireplace. We are totally happy with our experience.”

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Posted 9 months ago

Hi, Thanks very much for your order and for your kind review. It's great to hear that our showroom team was so helpful and that you were impressed with survey and installation process. If we can assist further with any current or future orders, please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Ordered our Gazco fire knowing there would be a delay on delivery. We were kept informed at every step until the fire was dispatched. Some back panels were slightly damaged on arrival. Direct Fireplaces immediately set the replacement process in motion and again, kept us informed about delivery. Staff were always very helpful and apologetic for the delay, which was a manufacturer's issue not their's. They were helpful, professional and very approachable throughout. Very happy to recommend them.”

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Posted 9 months ago

Hi Dorothy, Thank you for your order and for your review. We were sorry to hear of the issue experienced with this order, but we're glad that our team was able to get this resolved as quickly as they could. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

Direct Fireplaces is rated 4.4 based on 858 reviews