Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

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“found what i was looking for. Dylan was very helpful & explained the instalation procedure & made us a date which was acceptable to us.”

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Posted 8 months ago

“Great service from the initial phone call, Fast, Efficiant and great quality product.”

Direct Fireplaces 5 star review on 19th June 2024

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Posted 8 months ago

Hi Mandy, Thanks very much for your kind review. It's great to hear that you were impressed with Direct Fireplaces' fast and efficient service. It's also lovely to see your Elgin & Hall Deepline Convector gas fire installed and in use! If we can offer any other advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“Excellent friendly efficient service”

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Posted 8 months ago

“Great experience with Direct Fireplaces. Delivery was slightly later than advertised due to the Portuguese supplier shipping delay, but staff were extremely helpful when contacted providing an expected delivery date to them which was met and they delivered to me 2 days later. Limestone Fireplace was well packaged, arrived undamaged and was exactly as described on their website. Very satisfied customer.”

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Posted 8 months ago

Hi, Thanks again for your order and for your review. We were sorry to hear of the delay in shipping your chosen fireplace. That said, it's great to hear that our Dispatch team at Direct Fireplaces was able to keep you informed regarding delivery, and that you were very satisfied with the service received. If we can offer any further advice or assistance then please don't hesitate to get in touch again. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“They seem to have a good range of appliances, all displayed well. No online communication, only visited their showroom Firenot yet installed”

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Posted 8 months ago

“Faz looked after us when we visited the show room in Cheadle. We had a few complications due to the depth of the outside flu but Fax and the staff at Direct Fireplaces were helpful in helping us select the most suitable fire. It is now fitted and we are extremely pleased. Fitting service was excellent.”

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Posted 9 months ago

Hi Mr and Mrs Murray, Thanks for your review. It's great to hear that you were so impressed with the service received, and that Faz and the Direct Fireplaces team were so helpful in finding you a suitable fire for your requirements. It's also fantastic to hear that the fitting went well, as arranged with our friends at Direct Heating Services. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Efficient and swift. Pleased with the fire. Thanks.”

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Posted 9 months ago

“price was right and delivery was promt”

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Posted 9 months ago

“Friendly, helpful staff. Good communication for delivery.”

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Posted 9 months ago

Hi Marie, Thanks very much for your order, and your review. We're pleased to hear that you found our team to be so helpful and communicative. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Excellent product and service”

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Posted 9 months ago

“Competitive prices, and in stock. Delivery in two days, and everything required was included. Fitting took only a couple of hours and the fire worked as expected at the first attempt, even though the fitter had never worked on your brand previously, but had no trouble and simply followed the fitting instructions supplied. I would recommend your gas fires to any one, as will the fitter.”

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Posted 9 months ago

Hi Bruce, Thank you for your order and for your review. We're pleased to hear that you were impressed with our prices and lead times. It's also fantastic to hear that the fitting went well. We're always very appreciate of feedback from customers and engineers alike. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“First class. Ordering etc was easy. Dismantling the old fireplace including gas capping etc occurred with minimal mess. The fire was delivered as expected and the fire installed efficiently, cleanly and clearly.”

Direct Fireplaces 5 star review on 22nd May 2024

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Posted 9 months ago

Hi Jim, Thanks again for your order and for your review. It's great to see the fireplace and the Flamerite Solace electric fire in situ! Our fitting team at Direct Heating Services works closely alongside gas and electric installers, and so it's good to hear that the work was done as efficiently as we've come to expect. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Very good service. Gas engineer and fire fitter were excellent. Very pleased.”

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Posted 9 months ago

Hi, Thank you for your kind review. It's good to hear that you were so impressed with the service received from Direct Fireplaces, and that the fire has now been fitted. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Very pleased with our electric fire. Great website to be able to choose from many fires which fit in the walll, stand alone or fit on the wall.”

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Posted 9 months ago

Hi Sandra, Thank you for your review. It's good to hear that you were impressed with our range and that you're so pleased with your new electric fire. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Found what I wanted and fitted in two weeks including manufacture. Fitted quickly and cleanly.”

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Posted 9 months ago

Hi Robert, Thanks very much for your kind review. It's great to hear that you were so impressed with the turnaround for supply and fitting. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“The fireplace is very difficult to use, and the lighting procedure is exceptionally difficult . It is not possible to reduce the heat until 30 minutes has passed at the high level, which is often not wanted. There are no pointers indicating which position is 1 to 6. Also the installer did not take away either the old fireplace nor any of the large boxes which came with the new fireplace.”

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Posted 9 months ago

Hi Margaret, Thank you for your review. We are sorry to hear of the issues experienced with the fire in question. To clarify in terms of the requirement for a period at max heat, this is in order to warm up the chimney and allow for a proper 'pull' on the flue. The period of time recommended by different manufacturers may vary between models, but virtually all gas fires will require some period of time at maximum heat for the same reason. In terms of the fitting, the installers recommended by our showrooms or the installation team would not advertise the disposal of pre-existing fires or fireplaces, as they do not typically have the refuse licenses required to do so. We can only apologise for any inconvenience that this may have caused. If we can offer any further advice or assistance in terms of the operation of your fire then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Excellent sales team, surveyor and gas fitters Only negative was left with all the rubbish to dispose of eg flue, bricks etc which I hadn,t expected”

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Posted 9 months ago

Hi Rosie, Thank you for your order and for your review. It's great to hear that our sales team was so helpful and I'm sorry to hear of any issue insofar as the fitting. Many of the installers recommended by ourselves do not have the waste disposal licenses required for taking away old flue components, bricks etc., and would generally advise of this in any installation quotation. This being said, we can only apologise for any confusion. If we can offer any further advice or assistance relating to our products and services then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Always trying to get extra money saying we needed a liner when we didn’t . Nice fire place and surround just not into them trying to make extra cash when you’ve spent a decent amount on the fire and surround”

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Posted 9 months ago

Hi, Thanks very much for your order and for your review. It's good to hear that you were impressed with the fire and fireplace surround that you received, and we're sorry for any confusion regarding liner components. For gas appliances, whether or not a flex liner may be required is often dependent upon the item chosen and the condition of the chimney. We can see that on this occasion a chimney sweep had inspected your chimney and determined that a liner was not required and that the order was processed without. The sales team will have priced up a gas liner kit for you to consider ahead of inspection so that you had a good picture of potential cost in case this was needed. This being said, please do let us know if we can offer any further advice, assistance or clarification and our team will be happy to help. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Excellent service and communication Quick delivery and product stunning once fitted.Excellent quality at a very competitive price Very very pleased 😊”

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Posted 9 months ago

Hi Samantha, Thank you for your review. It's great to hear that you were so impressed with the service received, and that you found our prices, product quality and delivery times to be so good. If we can offer any other advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Everything went smoothly from ordering, delivery, questions were answered, very helpful.”

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Posted 10 months ago

Direct Fireplaces is rated 4.4 based on 872 reviews