Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with the service I received. Very informative and attentive. Nothing was too much trouble. I can really recommend”

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Posted 6 months ago

“Great service love my new fire”

Direct Fireplaces 5 star review on 4th September 2024

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Posted 6 months ago

Hi Charmaine, Thanks for your review and for taking the time to upload an image. It's great to see the Flare Design Fascia gas fire installed and we're pleased to hear that you've been enjoying the new fire. If we can offer any other advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“We recently purchased two ex-display fire surrounds from Direct Fireplaces. The lady who served us couldn't have been more helpful and courteous.”

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Posted 6 months ago

Hi, Thanks again for your order. It's great to hear that our showroom team was so helpful. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Very pleased with the service and staff. Could not fault their efficiency and friendliness. Will certainly recommend to friends.”

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Posted 6 months ago

“Great all round service from purchase to installation. Will defo recommend.”

Direct Fireplaces 4 star review on 20th August 2024

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Posted 6 months ago

Hi Peter, Thanks for your kind review, and for the photo of your Evonic Empire 2 electric suite in situ. It's fantastic to see this installed and in use. Your recommendation means a lot to us. If we can offer any further help or advice then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“First class service from first contact through to installation. Mike gave us plenty of information and time to make our choice, without pressure . The installation was carried out by Andre and Yannis and was done quickly and efficiently. We would thoroughly recommend this company.”

Direct Fireplaces 5 star review on 19th August 2024

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Posted 6 months ago

Hi Both, Thanks again for your order and for the lovely photo. It's great to see your Evonic E1250 electric fire installed and it's obvious that Andre and Yannis have done a fantastic job in constructing your media wall. We'll be sure to congratulate our showroom team and the fitters on a job well done. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Very happy with the fire. Quick delivery kept me updated at all times. Delivery driver very good.”

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Posted 6 months ago

“Gas fire delivered but not yet installed.19th august”

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Posted 6 months ago

“Absolutely love the fireplace. Have to say a massive thanks to Mike Dodd for help us in store”

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Posted 6 months ago

“Hello we are very happy with the fire, are handyman found it easy to fit. The delivery man was very helpful and waited patiently while we unpacked fire and checked it over. i would't hestite to recommend you to many of my friends considering getting new fire.”

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Posted 6 months ago

“Excellent service and quick delivery. Highly recommend”

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Posted 6 months ago

“Fire was delivered on time looks lovely in our living room pleased with everything”

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Posted 6 months ago

“Easy website to use and very quick service, with the fireplace delivered within 2 days.”

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Posted 6 months ago

“Good service, excellent choice and easy payment options. Definitely recommend.”

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Posted 6 months ago

“the boys did a good job. it looks very nice”

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Posted 6 months ago

“Everything was on time communication was great fantastic service”

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Posted 6 months ago

“Lovely fire very pleased with it.”

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Posted 7 months ago

“From visiting your Bromsgrove showroom i was helpfully assisted by Annette, as my wife and i chose our replacement fire . It was quickly despatched to us and the purchase prices was excellent . The sales invoices was emailed to me promptly . I would have no hesitation in recommending your company to others . Many thanks”

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Posted 7 months ago

Hi Alan, Thanks very much for your kind review. It's fantastic to hear that our Bromsgrove showroom team was so helpful. We aim for competitive pricing and quick delivery, so it's great that this has been your experience in ordering with us. If we can offer any other assistance, please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Excellent help from Mike on choosing are fire”

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Posted 7 months ago

“Really pleased with my new fire. I love the mood lighting it looks so cosy. I haven't had the heat on yet because the weather is warm.”

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Posted 7 months ago

Direct Fireplaces is rated 4.4 based on 872 reviews