Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 860 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

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“Terrible company, awful customer service. I bought a £3000 BBQ/Woodburner weighing 50kg which they wanted to dump on the side of the road and told my wife it was her responsibility to move it. They are only interested in taking the money and have no interest in customer service. Avoid at all costs”

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Posted 2 years ago

Hi Jon thank you for taking the time to review and we are sorry you feel we have not lived up to your expectations on this occasion. As per our confirmation emails and our delivery page, our standard delivery service is a one-man service and the driver will bring the goods which arrive on a pallet to the closest point that they can safely wheel a pallet truck. The driver had reported when he returned to the depot that due to a tree on your drive he was restricted with where he could position his van and subsequently could only leave the goods at the kerbside. We do recommend our two man delivery service if you need assistance with bringing the goods into your house. Regards, The Direct Fireplaces Team

Posted 2 years ago

“Good looking fire but disappointed that there is no flame movement”

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Posted 2 years ago

Hi Peter, thank you for taking the time to review and we are thrilled with the 4* you gave us. Regards, The Direct Fireplaces Team

Posted 2 years ago

“Very happy, very efficient good company to deal with!”

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Posted 2 years ago

“Great product, value for money.”

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Posted 2 years ago

“This was excellent from start to finish thanks”

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Posted 2 years ago

“Excellent service and very quick delivery, ordered a fire over the phone arrived in 2 days, would definitely recommend”

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Posted 2 years ago

“Would not recommend this company at all. I ordered a fireplace and as a small woman had to help carry 93kg from the lorry into my hallway as they only send one delivery person. Then worse than that the fireplace was damaged, completely broken wood on one side (cheaply made but cost a fortune) and cracked paint all over. I sent lots of photos and an emotional message and not so much as an apology or named person reply, only said that they are one man deliveries and they say this on their website and they’ve sent pics to supplier and will come back to me when they come back to them. £1500 and I’m sat with a damaged product and no idea what they are going to do to rectify it :( Wish I’d ordered elsewhere in the end!”

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Posted 2 years ago

“The hearth arrived with lightening speed, 48hrs after ordering, despite being given a date three days later. The problem was that there is a black fleck within the cream 'marble' which cannot be removed. There are also a couple of small areas where the surface is pitted, rather than smooth. I’ve sent a picture of the fleck but it’s impossible to photograph the pitting. I need the hearth and hadn’t time to return it.”

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Posted 2 years ago

“Really impressed! Love the fire even more than expected. Great quality and quick response from customer services about delivery. Would definitely use again.”

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Posted 2 years ago

“Super service, next day +1 delivery +++++”

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Posted 2 years ago

“Great service 5 stars great product highly recommend good price .”

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Posted 2 years ago

“Was a bit wary buying online but what a great company. Easy to use website. Great prices and fast delivery. We haven't had the fire fitted yet but have checked it over and its going to look brilliant in situ”

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Posted 2 years ago

“Asked for a quote for 2 x log burners. Told I would get quote on Fri...no quote? Chased up Anthony on Monday and finally got quote. Asked Anthony to amend quote on Tuesday..no quote! Asked again on wed via email..well it's now Sunday and I've still not received a amended quote...clearly Anthony doesn't care about customer service and I will be taking my business else where!”

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Posted 2 years ago

“the service was very good Lucy was very helpful and the product was excellent.”

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Posted 2 years ago

“Good price. Delivery faster than advertised. Perfect condition”

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Posted 2 years ago

“Received my fireplace and I am delighted highlights my livingroom”

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Posted 2 years ago

“Fire we bought very happy with it Came in quick 5 days Sales person (lucy) VERY helpful”

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Posted 2 years ago

“First class service placed my order on Monday gas fire arrived two days after so very pleased”

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Posted 2 years ago

“Great service & Alan jr who delivered my fireplace with Martin were excellent couldn’t have been more helpful.”

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Posted 2 years ago

“Very pleased with there service Quick and helpful”

Direct Fireplaces 5 star review on 30th March 2022

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Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 860 reviews