Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

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“Excellent service and good products sold to us recently, would return as a buyer.”

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Posted 2 years ago

“first-class service from start to finish and extremely happy with the new electric fire suite .”

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Posted 2 years ago

“Great product, great price and fast delivery! Web site easy to navigate, good communication and overall A1. Loving my beautiuful new fire.”

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Posted 2 years ago

“The order process was great and they let you pick a delivery date which b&q didn't so glad I went with them. Only snag was they don't bring the item into your house but leave it outside on a pallet and it's delivered in pieces not assebled. Luckily I have a partner and between us we were able to carry the pieces in and he's pretty handy so will be able to put together. Other than that v pleased with it! Hope its going to look nice when installed.”

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Posted 2 years ago

“Excellent quality and customer service”

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Posted 2 years ago

“excellent service absolutly no complaints at all”

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Posted 2 years ago

“We had excellent service from Direct Fireplaces and would have no hesitation in recommending them, unfortunately we couldn’t say the same for the supplier of the fire we ordered. Having had problems with the quality of the product we ordered Celsi Electriflame Volare 1100 the manufacturer was completely unhelpful. Without Nick at Direct Fireplaces sorting out the problems, we would have been left very very dissatisfied.”

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Posted 2 years ago

“Was given incorrect information when I rang to ask if surround was flush-fitting, it wasn't it had a rebate. The size of the fireplace hearth was stated as 50mm thick it wasn't it was 68 mm thick. this caused delays in fitting.”

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Posted 2 years ago

“This is the 2nd fireplace I have purchased from Direct fireplaces, the 1st one I had to leave when I moved house. Both times I’ve been extremely happy with the products. I did have to wait a long time for delivery of my latest one, because of shipping issues ( caused by everything currently going on in the world) but the friendly, helpful staff always kept me updated and assisted me with my enquiries.”

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Posted 2 years ago

“Great service, easy to order, very helpful staff, smart delivery service 5stars”

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Posted 2 years ago

“Very happy. Very quick delivery and arrived undamaged, which is always a worry. Recommend!”

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Posted 2 years ago

“Nice fire. Arrived promptly and in good condition. Well packaged, and a good price.”

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Posted 2 years ago

“Terrible company, awful customer service. I bought a £3000 BBQ/Woodburner weighing 50kg which they wanted to dump on the side of the road and told my wife it was her responsibility to move it. They are only interested in taking the money and have no interest in customer service. Avoid at all costs”

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Posted 2 years ago

Hi Jon thank you for taking the time to review and we are sorry you feel we have not lived up to your expectations on this occasion. As per our confirmation emails and our delivery page, our standard delivery service is a one-man service and the driver will bring the goods which arrive on a pallet to the closest point that they can safely wheel a pallet truck. The driver had reported when he returned to the depot that due to a tree on your drive he was restricted with where he could position his van and subsequently could only leave the goods at the kerbside. We do recommend our two man delivery service if you need assistance with bringing the goods into your house. Regards, The Direct Fireplaces Team

Posted 2 years ago

“Good looking fire but disappointed that there is no flame movement”

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Posted 2 years ago

Hi Peter, thank you for taking the time to review and we are thrilled with the 4* you gave us. Regards, The Direct Fireplaces Team

Posted 2 years ago

“Very happy, very efficient good company to deal with!”

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Posted 2 years ago

“Great product, value for money.”

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Posted 2 years ago

“This was excellent from start to finish thanks”

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Posted 2 years ago

“Excellent service and very quick delivery, ordered a fire over the phone arrived in 2 days, would definitely recommend”

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Posted 2 years ago

“Would not recommend this company at all. I ordered a fireplace and as a small woman had to help carry 93kg from the lorry into my hallway as they only send one delivery person. Then worse than that the fireplace was damaged, completely broken wood on one side (cheaply made but cost a fortune) and cracked paint all over. I sent lots of photos and an emotional message and not so much as an apology or named person reply, only said that they are one man deliveries and they say this on their website and they’ve sent pics to supplier and will come back to me when they come back to them. £1500 and I’m sat with a damaged product and no idea what they are going to do to rectify it :( Wish I’d ordered elsewhere in the end!”

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Posted 2 years ago

“The hearth arrived with lightening speed, 48hrs after ordering, despite being given a date three days later. The problem was that there is a black fleck within the cream 'marble' which cannot be removed. There are also a couple of small areas where the surface is pitted, rather than smooth. I’ve sent a picture of the fleck but it’s impossible to photograph the pitting. I need the hearth and hadn’t time to return it.”

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Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 872 reviews