Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 859 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great item absolutely love my new fire place. Would be handy if it came with instructions though but after a phone call i was emailed some. Love the interest free finance to really helped.”

Helpful Report

Posted 1 year ago

Hi Carrie-Anne, Thank you for your review. We are delighted to read that you love your new fireplace. We would love to see your fireplace up and running with a follow-up picture, to show off your purchase in style. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“V Excellent service, quality of product, communication & delivery, Product looks absolutely stunning now it has been installed, very pleased”

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Posted 1 year ago

Hi Andrew, Thanks for your review. We are delighted to hear that you are satisfied with your order. We would love to see your fire up and running with a follow-up picture, to show off your purchase in style. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I am very pleased with my item it is just what I wanted and was a reasonable price, It was delivered on time and packaged very well, I would recommend Direct Fireplaces and would be happy to use them again.”

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Posted 1 year ago

“Beautiful, looks amazing, finishs off my living room. I would highly recommend this company. Came gully assembled.”

Direct Fireplaces 5 star review on 24th August 2023

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Posted 1 year ago

Hi Stephanie, Thanks for your review and for taking the time to upload a photo of the new fireplace suite. We agree that it looks great in your living room. Your recommendation means a lot to us. Please do let us know if we can assist further with any current or future orders, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I've not yet seen the fireplace properly as we are just on the end of decorating so in another week or so and it will be all assembled but from what I have seen it looks fantastic”

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Posted 1 year ago

Hi Evelyn, Thanks very much for your review. It's great to hear that the fire looks good and we trust that you're looking forward to this being fitted. If you're at all interested, we'd love to hear from you again with some photos or video once it is installed. Otherwise, please don't hesitate to get in touch if we can help further, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service and delivery”

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Posted 1 year ago

“Excellent efficient service . Required a new part . Received in two days and fitted perfectly . Wil" recommend to friends for their fireplace needs”

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Posted 1 year ago

Hi James, Thanks for your review. We're pleased to hear that you found our service to be excellent and that the fire is now fitted. If you're at all interested, we would love to see an image or video of the fire in action. Don't hesitate to get in touch if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Lovely looking electric fire, easy to fit into existing fireplace, choice of crystals, pepples or logs included in price, remote included easy to set-up.”

Direct Fireplaces 5 star review on 21st August 2023

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Posted 1 year ago

Hi Peter, Thanks for your review. We really appreciate your having taken the time to upload a photo of the new fire. As you mention, our range of electric fires is designed around models that are attractive and easy to install. This makes them a fantastic choice for any room. Please don't hesitate to get in touch if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“The service was excellent. The true test of service is how complaints are handled, Direct Fireplaces have to have 5 stars. There was a small issue with my order, they responded immediately sending out replacements within 48 hours. The overall product quality is superb.”

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Posted 1 year ago

“excellent it has made such a difference from our old one”

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Posted 1 year ago

Hi Ian, Thanks for your review. We're glad to hear that your new fire has been an improvement. Please don't hesitate to get in touch if we can offer any further assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great service good fire”

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Posted 1 year ago

“I was very disappointed with the delivery leadtime. I specifically asked the sales person about it and he said no more than 2 weeks at the moment. It was closer to 5 weeks. I rang customer services many times chasing delivery, which had apparently gone missing on route to them or lost in their warehouse, and was not happy that they didn’t call back when they said they would.”

Helpful Report

Posted 1 year ago

Hi Tracy, Thanks for your review. We were sorry to hear of the issue experienced with this order. The lead time for this particular model would have been accurate at the time of ordering, and as advised by the sales team. While infrequent, there can sometimes be issues on the part of our supplier and/or the delivery courier which may cause delay, as appears to have been the case in this instance. We can see from the notes on this order that our customer service team worked to resolve the matter as quickly as they could, once made aware of the issue. Regardless, we appreciate your constructive feedback regarding our services and would like to apologise again for any inconvenience. Please do let us know if we can advise further, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great service, order delivered within 3 days of order, a few damaged parts, emailed pics over to customer services, 3 days later replacement parts sent no question or quibble, would 100% recommend.”

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Posted 1 year ago

“Excellent service, ordered Monday afternoon and delivered Wednesday morning. We love this fire.”

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Posted 1 year ago

Hi Sharon, Thanks for your review. It's great to hear that you're happy with the fire received as well as the delivery. If we can offer any further advice or assistance, don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“There was a good selection of fireplaces. I purchased a Pureglow Stretton in Oak, it is a good match for my furniture so very pleased with my purchase. Delivery as promised, the fire surround was well packed.”

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Posted 1 year ago

Hi Janice, Thanks for your review. We are glad to hear you are pleased with your new PureGlow Stretton. If you need anything else from us in future, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Love it. Really pleased with my new fire. Brightens the roo..”

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Posted 1 year ago

Hi Jackie, Thanks for your review. We are glad to hear you are pleased with your new fireplace. If you need anything else from us in future, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I wish you had picked up on the fact that I ordered an inset fire when the installl checker should have picked up that it wasn't suitable ?”

Direct Fireplaces 5 star review on 27th July 2023

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Posted 1 year ago

Hi Penny, Thanks for your feedback. The chosen fire is sold online as the Blenheim Chrome Inset Electric Fire; the product listing specifies that this includes a "built-in spacer [which] allows for easy installation against a flat wall with a 60mm rebate or a fully recessed installation with a 156mm depth requirement". As we're sure you can appreciate, we are Direct Fireplaces are primarily responsible for the supply of goods. While we can advise upon and help arrange local fitting, and while our sales team will always try and assist to the best of our ability in recommending products, we can't always account for every aspect of existing fixtures until inspected by the customer or an installer. This being said, if you are still in need of advice or assistance, please don't hesitate to get in touch with our customer service team. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service and product, delivery was prompt Would highly recommend”

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Posted 1 year ago

Hi Tony, Thanks for your review. It's good to hear that the service received was excellent, as is the fire itself. We take pride in offering quick and convenient delivery through our shipping partners, with free one-man delivery offered to mainland UK addresses. Your recommendation is really heartening; thanks again for taking the time to leave feedback. Please do let us know if we can do anything else to assist, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“They supplied everything we asked for e we Ithe great service”

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Posted 1 year ago

“Great Prices and selection of fires to choose from, After an initial hiccup with our order it must be said a massive shout out to Claire and Jude who went out of their way to help us, sorted so fast, would highly recommend.”

Direct Fireplaces 5 star review on 22nd July 2023

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Posted 1 year ago

Hi Julia, Thanks so much for your review. It's always a shame to hear of issues with an order or delivery, but it's gratifying to hear that our team sorted this out as quickly as they could. We'll make sure to congratulate Jude and Claire on their fantastic work. Your recommendation means a lot to us, and it's great to hear that you found our prices and our selection to be so good. We trust that you'll let us know if you happen to need anything else in future, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

Direct Fireplaces is rated 4.4 based on 859 reviews