Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 860 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

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“A small issue with delivery but Graham pulled out all the stops to get the hearth to us at a convenient time. We were kept up to date and staff were very polite, helpful and professional.”

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Posted 2 years ago

“Most professional and easy company to work with. staff are very well trained, helpful and knowledgeable. Fast delivery, in one drop and on time. Finally very competitive ... far cheaper delivered direct you our house than we could buy locally.”

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Posted 2 years ago

“Quick and easy ordering and delivery”

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Posted 2 years ago

“Thank you for our lovely fire and surround! Flames look so real good quality surround as well.from ordering to delivery office staff were very helpful,would highly recommend”

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Posted 2 years ago

“Love my new fireplace. Perfect addition to the front room, adds a special touch to my mantle”

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Posted 2 years ago

“Excellent company with fast delivery and very efficient after care. My fire arrived with the wrong colour fret, one phone call and they sorted out with the manufacturer. Highly recommended.”

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Posted 2 years ago

“Excellent customer service also prompt delivery, received my fire the next day. I would thoroughly recommend this company and would have no hesitation in purchasing from them in the future.”

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Posted 2 years ago

“A bit nervous about buying a fire online without seeing it first but bit the bullet. Placed order and received a follow up call to confirm and arrange delivery date. Fire arrived 3 days after it was ordered. Unfortunately one of the insets was damaged and after emailing about it, received an email and a call very quickly indeed. After confirming that the fire itself was working, replacement inset was sent out and received following working day. Considering how some companies like to add extra shipping costs to any delivery north of Dundee, shipping was free. Thanks to Nick for his excellent customer service. Just a shame I won’t be needing to buy a fire again any time soon!”

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Posted 2 years ago

“Direct fireplaces were the cheapest that I could find.It was delivered on schedule and is just what I wanted.No complaints.”

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Posted 2 years ago

“Excellent fire surround”

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Posted 2 years ago

“Class cheers order came quickly all spot on cheers excellent”

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Posted 2 years ago

“Ordered a fireplace recently and the hearth arrived cracked. However I got onto DF and they found 2 replacements in their warehouse. Really pleased with their proactive and professional approach.”

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Posted 2 years ago

“Everything made easy and delivered on time very happy”

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Posted 2 years ago

“Great choice and great price. Quick delivery”

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Posted 2 years ago

“Just had the fireplace fitted today and I am over the moon with it. Gives off great heat and love the chrome finish and great addition to our living room cosy and warm. Would definitely recommend.”

Direct Fireplaces 5 star review on 26th February 2022

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Posted 2 years ago

“The staff were very helpful over the phone.I placed an order on Tuesday and it was delivered the same week on the Friday. Brilliant service.”

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Posted 2 years ago

“Very easy to order and delivered a few days later.”

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Posted 2 years ago

“The fire which was sent direct from the supplier but had the wrong fascia, but the guys at Direct fireplaces was able to get the correct front from the the supplier in no time at all!!”

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Posted 2 years ago

“Item I ordered was the cheapest modern looking fireplace I could find. Unfortunately there was an issue with the dimensions at the rear which meant I had to chop out the fireback but Nick from your customer service team was very prompt at dealing with my enquiries. I hope you now press the manufacturer to adjust the published dimensions. Delivery was very quick and now it is installed looks good.”

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Posted 2 years ago

“Instructions and screws were missing when package was opened.Happy with the product.j”

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Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 860 reviews