Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

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“Really impressed! Love the fire even more than expected. Great quality and quick response from customer services about delivery. Would definitely use again.”

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Posted 2 years ago

“Super service, next day +1 delivery +++++”

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Posted 2 years ago

“Great service 5 stars great product highly recommend good price .”

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Posted 2 years ago

“Was a bit wary buying online but what a great company. Easy to use website. Great prices and fast delivery. We haven't had the fire fitted yet but have checked it over and its going to look brilliant in situ”

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Posted 2 years ago

“Asked for a quote for 2 x log burners. Told I would get quote on Fri...no quote? Chased up Anthony on Monday and finally got quote. Asked Anthony to amend quote on Tuesday..no quote! Asked again on wed via email..well it's now Sunday and I've still not received a amended quote...clearly Anthony doesn't care about customer service and I will be taking my business else where!”

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Posted 2 years ago

“the service was very good Lucy was very helpful and the product was excellent.”

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Posted 2 years ago

“Good price. Delivery faster than advertised. Perfect condition”

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Posted 2 years ago

“Received my fireplace and I am delighted highlights my livingroom”

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Posted 2 years ago

“Fire we bought very happy with it Came in quick 5 days Sales person (lucy) VERY helpful”

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Posted 2 years ago

“First class service placed my order on Monday gas fire arrived two days after so very pleased”

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Posted 2 years ago

“Great service & Alan jr who delivered my fireplace with Martin were excellent couldn’t have been more helpful.”

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Posted 2 years ago

“Very pleased with there service Quick and helpful”

Direct Fireplaces 5 star review on 30th March 2022

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Posted 2 years ago

“A small issue with delivery but Graham pulled out all the stops to get the hearth to us at a convenient time. We were kept up to date and staff were very polite, helpful and professional.”

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Posted 2 years ago

“Most professional and easy company to work with. staff are very well trained, helpful and knowledgeable. Fast delivery, in one drop and on time. Finally very competitive ... far cheaper delivered direct you our house than we could buy locally.”

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Posted 2 years ago

“Quick and easy ordering and delivery”

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Posted 2 years ago

“Thank you for our lovely fire and surround! Flames look so real good quality surround as well.from ordering to delivery office staff were very helpful,would highly recommend”

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Posted 2 years ago

“Love my new fireplace. Perfect addition to the front room, adds a special touch to my mantle”

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Posted 2 years ago

“Excellent company with fast delivery and very efficient after care. My fire arrived with the wrong colour fret, one phone call and they sorted out with the manufacturer. Highly recommended.”

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Posted 2 years ago

“Excellent customer service also prompt delivery, received my fire the next day. I would thoroughly recommend this company and would have no hesitation in purchasing from them in the future.”

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Posted 3 years ago

“A bit nervous about buying a fire online without seeing it first but bit the bullet. Placed order and received a follow up call to confirm and arrange delivery date. Fire arrived 3 days after it was ordered. Unfortunately one of the insets was damaged and after emailing about it, received an email and a call very quickly indeed. After confirming that the fire itself was working, replacement inset was sent out and received following working day. Considering how some companies like to add extra shipping costs to any delivery north of Dundee, shipping was free. Thanks to Nick for his excellent customer service. Just a shame I won’t be needing to buy a fire again any time soon!”

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Posted 3 years ago

Direct Fireplaces is rated 4.4 based on 872 reviews