Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 860 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

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“promt and reliable service very pleased and would highly recommend this company with no qualms”

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Posted 2 years ago

“Purchased an inset electric fire. It has not yet been installed so unable to comment on the fire itself. The transaction and delivery was handled well and I was pleased with the service.”

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Posted 2 years ago

“Ordered late afternoon 1st, dispatched 2nd, delivered 3rd and installed 4th. Looks as good as the photos, very happy.”

Direct Fireplaces 5 star review on 16th February 2022

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Posted 2 years ago

“Very impressed with the service from the help in the shop, the ordering system online, having to change the agreed delivery day and then it arrived as planned . I would most definitely go back, but fires are not very often repeat purchases. I would recommend them.”

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Posted 2 years ago

“I haven't received my goods yet so can't comment.”

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Posted 2 years ago

“Let me know early about delay in arrival of fireplace ( not in their control)”

Direct Fireplaces 5 star review on 13th February 2022

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Posted 2 years ago

“No problems with Direct Fireplaces: they did what they said they would do and delivered fairly promptly. The only issue is with product information, specifically remote control operation, and instructions that were written in poorly translated English.”

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Posted 2 years ago

“Kept well informed for delivery Arrived on time Fire looks fantastic Great job”

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Posted 3 years ago

“Only respond on delivery .Not yet installed.Delivery spot on.”

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Posted 3 years ago

“A little delay in delivery but we’ll worth it . Delivered in strong packing case and no damage . Fitted it myself but didn’t use the fire that came with it . Worth noting that the fire is too deep for the recess if the fire place is put against a flat wall”

Direct Fireplaces 5 star review on 11th February 2022

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Posted 3 years ago

“Great product & price... Fast delivery”

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Posted 3 years ago

“Delivery was exceptionally fast. The fire is beautiful and very high quality”

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Posted 3 years ago

“Easy to order, quick delivery, lovely fire and very pleased with it.”

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Posted 3 years ago

“Nice looking fire, but the fan is very noisy. As long as you don’t mind turning up the volume on the TV. Personally I would buy a more expensive one.”

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Posted 3 years ago

“Very pleased with our new electric fire but found the remote control on previous fire easier to use”

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Posted 3 years ago

“Makes the room cosy with the realistic flames. Easy to control manual and by the remote control, brilliant all around”

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Posted 3 years ago

“Great service fire is fantastic and delivery was very quick. Very satisfied customer J Reynolds”

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Posted 3 years ago

“Our fireplace arrived on Monday and we love the way it looks! The customer service was good at Direct Fireplaces for the ordering process, and we were able to use their price match guarantee successfully so we got a very good deal. I do however think that their process around delivery doesn’t work all that well. They told me that we’d get a call with a delivery date, but this didn’t come. After 10 days or so I chased this and had to do so a couple of times. It seems that the delivery is organised by the supplier, and once organised it went well. So we did receive our fireplace 3 & a half weeks after we ordered. I’m not sure though if we would have received it as quickly if I hadn’t chased this. I think that perhaps this process needs to be reviewed.”

Direct Fireplaces 4 star review on 2nd February 2022

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Posted 3 years ago

“Very please with my fire and service I was given”

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Posted 3 years ago

“We were very happy from start to finish. From sending order on-line, to receiving a phone call offering a delivery date, to receiving order as promised. We were very Impressed.”

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Posted 3 years ago

Direct Fireplaces is rated 4.4 based on 860 reviews