Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A pleasure to deal with . Lucy Riley was brilliant and a credit to your company.”

Direct Fireplaces 5 star review on 17th April 2023

Helpful Report

Posted 1 year ago

Hi Rob, Thanks very much for your review. It's great to see the new surround in use. We'll be sure to pass your compliments on to Lucy and the rest of the team. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Easy to order online. The product arrived within time. It was missing a damper plate. However, customer services were great - keeping in touch, contacting the supplier and damper plate arrived in the post. So good all round”

Helpful Report

Posted 1 year ago

Hi, Thanks for your kind feedback. We were sorry to hear of the part that was missing upon receipt of the order, but it's great to hear that our customer service team managed to get this resolved quickly. If we can offer any further assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“The fireplaces are excellent. I had a problem with the electric fire: I was sent a gas fire. The electric fire I had an insert which I didn’t need. I decided to send it back and bought one locally.”

Helpful Report

Posted 1 year ago

Hi John, Thanks for your review. We were sorry to hear that you ultimately wished to return your order, but appreciate that you'd experienced difficulty in finding a fireplace that was right for your needs. It's gratifying to receive such positive feedback regarding the quality of our products regardless. In the event that we can offer recommendations or advice in future then please don't hesitate to get in touch with the sales team, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Delighted with the fire. It is so realistic and was easy to install. Gives the room a lovely focal point.”

Helpful Report

Posted 1 year ago

“When we ordered our new fire the expected delivery was 3 to 5 working days , it came within 2 days, the small feet at the bottom were missing, after phoning they were dispatched by first class post and arrived the next day, excellent service,”

Helpful Report

Posted 1 year ago

“Excellent work. Excellent workman. Cleaned all mess”

Helpful Report

Posted 1 year ago

“Very pleased beautiful fire.”

Helpful Report

Posted 1 year ago

“Unfortunately, I have awarded 1 star too many, but couldn't give a review without giving a star. Keep looking. Don't use this company. Unless you want endless problems. Bought a fire beginning of January, fault found on installation so couldn't be installed properly. Reported straight away. Can't get anyone to fix fault until June. The fire never worked. Wouldn't ignite. Not happy.”

Helpful Report

Posted 1 year ago

Hi, Thanks for your review. We were sorry to hear of the issue experienced with the fire upon receipt. We can see that our customer service team were contacted at the end of January to report the ignition problem. Unfortunately, despite our colleagues having escalated this issue through our supplier, the continued high demand for gas fires had limited availability on the part of their gas engineers. We had made every effort to expedite this process but the fact of the matter was that both the product fault and the delay in inspection and repair were complications on the supplier's end and largely outside of our control. Though we appreciate the great inconvenience, we can see that the customer service team eventually agreed to collection and a full refund so as to address the problem as best we could on our end, and to bring a resolution. This was of course no-one's preferred means of rectification but would have been to limit further inconvenience. This all having been said, we’re sorry that we didn’t deliver the 100% satisfactory experience that we strive for at Direct Fireplaces. We will take your feedback on board and would encourage you to let us know if we can offer any advice or assistance in future, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great all round service given. Excellent price and well packaged. Good delivery time turnaround.”

Helpful Report

Posted 1 year ago

“Looks really good and a fair price. Very pleased with the fire and fireplace”

Helpful Report

Posted 1 year ago

“Sales person was knowledgable and the delivery was on time as quoted. Would recommend you for future sales. The fire looks great and I am very pleased. Thank you”

Helpful Report

Posted 1 year ago

Hi Michael, Thanks for your review and for your recommendation. It's heartening to read your comments regarding our products, delivery service and sales team. In the event that we can help further with any current or future orders, please do get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“very happy with the service, and prompt reply to my inquiry regarding delivery, would use this company again.”

Helpful Report

Posted 1 year ago

“We’ve just had the fire fitted and it’s really good the staff who sold it were fantastic”

Helpful Report

Posted 1 year ago

Hi Laurence, Thanks for your kind review. It's great to hear that you've now had the fire fitted and that you found that our staff were helpful. We'll be sure to let our sales team know to keep up the good work. Please don't hesitate to get in touch if we can advise further, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“The fire arrived on time but had a discolouration on the fret so reported the fault and they had another one sent to me immediately. The fire hasn't been fitted yet so can't give a comment on it working but fire looks great 👍”

Helpful Report

Posted 1 year ago

Hi Paul, Thanks for your review. We were sorry to hear that there was a cosmetic issue with the fire received, but appreciate your feedback regarding how quickly our customer service team were able to get this rectified. As you mention, we work hard to get our items dispatched to customers as quickly as possible, and this extends to the (thankfully rare) instances in which we may have to liaise with the supplier for replacements. Thanks again for your order. We'd love to hear from you again once the fire is up and running, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Direct Fireplaces is a Great company to deal with. Delivery estimate 6/7 weeks came with in 3 weeks a lot faster than anticipated. Due to its early arrival it is yet to be installed but quality looks good from what we can see on surface. Hopefully no damaged parts and will look stunning when installed.”

Helpful Report

Posted 1 year ago

“Would be of benefit if we were aware that we ours have to unpack the crate and carry the fireplace into the house, I was home alone and had a real struggle to unpack and carry the very heavy marble into my house, also no instructions on fitting”

Helpful Report

Posted 1 year ago

Hi Tracey, Thank you for taking the time to provide feedback. We're sorry to hear of the issues experienced with your delivery. As part of the free one-man service that we offer, the driver should transport the pallet as close to the property as is safe and feasible, providing level ground with no steep slopes or gravel driveways. We do advise under the delivery information on our product listing that a two-man delivery service is available at additional cost (this meaning that our shipping partners can transport goods into a room of your choosing) and ask that customers contact us directly if this would be of interest. It is always advisable to have an expert fitter to hand in assembling marble or limestone fireplaces, due to the nature and weight of components. This said, we would encourage you to get in touch with our customer service team if you do need any advice or assistance in terms of installation. We hope that this information helps, and would like to thank you once again for your feedback. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Firstly Direct fireplaces have very competitive prices and was very easy to order online. The limestone fireplace was extremely well packaged on a pallet and in a purpose-built wooden crate interspersed with foam dividers, so as not to chip the limestone. So we are pleased.”

Helpful Report

Posted 1 year ago

Hi, Thanks for your feedback. It's great to hear that you're as pleased as you are with the limestone fireplace and the manner in which this was received. As mentioned in your review, our aim at Direct Stoves is to offer hassle-free ordering with quick delivery and competitive pricing. Please don't hesitate to get in touch if you need anything else for your new fireplace. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I am in throes of upgrading a Grade II rental property and I needed to replace the existing fireplace. I had previously purchased a fireplace from Direct Fireplaces and was extremely pleased with the service and the final result.”

Direct Fireplaces 5 star review on 21st March 2023

Helpful Report

Posted 1 year ago

Hi John, Thanks for your review and for providing a photo of your newly installed fire and fireplace. It's always great to hear from repeat customers. If we can do anything else to assist with any current or future orders then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“The main reason I haven't given 5 stars, and, maybe it deserves them, but not having glass over the front means the rocks and logs are free to be moved or touched. This fire is not suitable for a home with children or pets that may and probably will pick them up, very dangerous. I am now having to glass glue amounts of the rocks together to make them safer and not small enough to swallow. Only have a dog but this would be too tempting. ALso need to check if the red light stays on in the centre when plugged in but not on ?”

Helpful Report

Posted 1 year ago

Hi Jane, Thanks for your review. We’re sorry that you're not 100% satisfied with the fire received. The electric fire which was purchased is listed as an open fronted as opposed to glass fronted fire on our website; this information is provided so that customers can make informed decisions before purchasing, in terms of suitability for their homes. We appreciate your feedback regardless. If you happen to need any further advice or assistance regarding this order then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Arrived in only a few days very pleased with the fire looks good and does the job well.”

Helpful Report

Posted 1 year ago

Direct Fireplaces is rated 4.4 based on 872 reviews