Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 859 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

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“We’ve just had the fire fitted and it’s really good the staff who sold it were fantastic”

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Posted 1 year ago

Hi Laurence, Thanks for your kind review. It's great to hear that you've now had the fire fitted and that you found that our staff were helpful. We'll be sure to let our sales team know to keep up the good work. Please don't hesitate to get in touch if we can advise further, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“The fire arrived on time but had a discolouration on the fret so reported the fault and they had another one sent to me immediately. The fire hasn't been fitted yet so can't give a comment on it working but fire looks great 👍”

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Posted 1 year ago

Hi Paul, Thanks for your review. We were sorry to hear that there was a cosmetic issue with the fire received, but appreciate your feedback regarding how quickly our customer service team were able to get this rectified. As you mention, we work hard to get our items dispatched to customers as quickly as possible, and this extends to the (thankfully rare) instances in which we may have to liaise with the supplier for replacements. Thanks again for your order. We'd love to hear from you again once the fire is up and running, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Direct Fireplaces is a Great company to deal with. Delivery estimate 6/7 weeks came with in 3 weeks a lot faster than anticipated. Due to its early arrival it is yet to be installed but quality looks good from what we can see on surface. Hopefully no damaged parts and will look stunning when installed.”

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Posted 1 year ago

“Would be of benefit if we were aware that we ours have to unpack the crate and carry the fireplace into the house, I was home alone and had a real struggle to unpack and carry the very heavy marble into my house, also no instructions on fitting”

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Posted 1 year ago

Hi Tracey, Thank you for taking the time to provide feedback. We're sorry to hear of the issues experienced with your delivery. As part of the free one-man service that we offer, the driver should transport the pallet as close to the property as is safe and feasible, providing level ground with no steep slopes or gravel driveways. We do advise under the delivery information on our product listing that a two-man delivery service is available at additional cost (this meaning that our shipping partners can transport goods into a room of your choosing) and ask that customers contact us directly if this would be of interest. It is always advisable to have an expert fitter to hand in assembling marble or limestone fireplaces, due to the nature and weight of components. This said, we would encourage you to get in touch with our customer service team if you do need any advice or assistance in terms of installation. We hope that this information helps, and would like to thank you once again for your feedback. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Firstly Direct fireplaces have very competitive prices and was very easy to order online. The limestone fireplace was extremely well packaged on a pallet and in a purpose-built wooden crate interspersed with foam dividers, so as not to chip the limestone. So we are pleased.”

Helpful Report

Posted 1 year ago

Hi, Thanks for your feedback. It's great to hear that you're as pleased as you are with the limestone fireplace and the manner in which this was received. As mentioned in your review, our aim at Direct Stoves is to offer hassle-free ordering with quick delivery and competitive pricing. Please don't hesitate to get in touch if you need anything else for your new fireplace. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I am in throes of upgrading a Grade II rental property and I needed to replace the existing fireplace. I had previously purchased a fireplace from Direct Fireplaces and was extremely pleased with the service and the final result.”

Direct Fireplaces 5 star review on 21st March 2023

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Posted 1 year ago

Hi John, Thanks for your review and for providing a photo of your newly installed fire and fireplace. It's always great to hear from repeat customers. If we can do anything else to assist with any current or future orders then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“The main reason I haven't given 5 stars, and, maybe it deserves them, but not having glass over the front means the rocks and logs are free to be moved or touched. This fire is not suitable for a home with children or pets that may and probably will pick them up, very dangerous. I am now having to glass glue amounts of the rocks together to make them safer and not small enough to swallow. Only have a dog but this would be too tempting. ALso need to check if the red light stays on in the centre when plugged in but not on ?”

Helpful Report

Posted 1 year ago

Hi Jane, Thanks for your review. We’re sorry that you're not 100% satisfied with the fire received. The electric fire which was purchased is listed as an open fronted as opposed to glass fronted fire on our website; this information is provided so that customers can make informed decisions before purchasing, in terms of suitability for their homes. We appreciate your feedback regardless. If you happen to need any further advice or assistance regarding this order then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Arrived in only a few days very pleased with the fire looks good and does the job well.”

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Posted 1 year ago

“Highly delighted with my purchase had it fitted today and it is a perfect fit and looks fabulous”

Direct Fireplaces 5 star review on 19th March 2023

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Posted 1 year ago

Hi June, Thanks for taking the time to leave a review, and thanks for sharing some photos of your new fire installation with us. We'd agree that it looks fantastic in your room. If you happen to need anything else for your fireplace then please do let us know and we'll be happy to assist further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Really helpful staff. Easy to order. Great prices plus small discount due to ordering after seeing on FB. Well packaged, very speedy delivery. A rare experience these days ...but a very easy from start to finish”

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Posted 1 year ago

“Great fire looks great !!!! Well pleased !!! Thanks robert”

Direct Fireplaces 5 star review on 13th March 2023

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Posted 1 year ago

“Lovely Log effect gas Fire, engineer said it was easy to install, Buying experience from Direct Fireplace was straight forward and very quick delivery. Happy to recommend.”

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Posted 1 year ago

“Excellent service from Direct Fireplaces team kept me informed and informed me when my order was going to ship and glad to see a professional courier company used as most products/ orders are damaged whilst in the delivery thase. Very pleased with the fire ordered looks brilliant and very realistic. Thanks Direct Fireplaces.”

Helpful Report

Posted 1 year ago

Hi Eric, Thanks for your review. It's always gratifying when customers report having found our level of service to be excellent. It's also great to hear that you were kept informed in terms of delivery and that the fire looks great upon receipt. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Can’t really comment as still awaiting delivery of part of the purchase…..”

Helpful Report

Posted 1 year ago

Hi James, Thanks for taking the time to provide feedback. We were sorry to hear of the delay to part of your order. We can see that our dispatch team had contacted you on the 16/2/23 following an update from the supplier, advising that an item had fallen out of stock and that there would be a slight delay as a result. Subsequently, we'd agreed with yourself to dispatch items as and when they were received into stock. This said, if you do happen to require any updates or if you have any other queries then please do let us know and we'll see what we can do. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Not yet installed but arrived speedily thank you”

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Posted 1 year ago

“Long delivery time and no mention on website that the fireplace comes in several pieces, forklifted off a lorry in a crate. Needs a fitter once purchased at a cost of several hundred pounds.”

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Posted 1 year ago

Hi Jo, Thank you for your feedback. We were sorry to hear of the issue experienced with this order. Due to the size and weight of the granite, marble and limestone fireplace surrounds on our website, these are not generally dispatched as fully assembled units. To do so would be to risk significant damage to the surrounds in transit. We can see that we have previously been contacted for assistance in terms of installation and that one of our colleagues has sent through some instructions to help in putting the fireplace together. With the understanding that it is often easier to have an experienced fitter handle installation, we have also offered to coordinate with our service and installation team in the event that you need any further recommendations in this regard. This said, we’re sorry to hear that we didn’t meet expectations in terms of the level of service that we aim for at Direct Fireplaces. Again, please do let us know if there's anything further that we can do to help. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very helpful through ordering and sorting delivery to northern ireland. Fireplace arrived and great condition. It's beautiful 😍 Many thanks to all.”

Helpful Report

Posted 1 year ago

Hi Catherine, Thanks for your kind feedback. It's great to hear how pleased you are with the fireplace that has been received. As you quite rightly mention in your review, our sales and dispatch teams are always happy to help when it comes to ordering and delivery information. Thanks again for your order. We trust that you'll let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great fireplace and delivered really quickly. Can't fault!”

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Posted 1 year ago

Hi Kerry, Thanks very much for your positive feedback. It's great to hear that you're impressed with the fireplace received as well as the delivery of this order. Let us know if we can provide anything else for your new fireplace. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I love the fire place we bought good quality to”

Direct Fireplaces 5 star review on 22nd February 2023

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Posted 1 year ago

Hi Sharon, Thanks for providing an image of the fireplace in situ. We agree that it looks lovely, and it's great to hear that you're pleased with the quality. Please do let us know if we can offer any future advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I love my new fireplace. Great quality. Delivered on the date we arranged and within 5 minutes of the booking time. I’m very impressed”

Direct Fireplaces 5 star review on 21st February 2023

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Posted 1 year ago

Hi Lesley, Thanks for your review. Your new fireplace looks lovely in your home. We take great pride in the quality of our items and work closely with our shipping partners to try and ensure quick and convenient delivery. It's great to hear that this has been your experience as well. Thanks again for your kind feedback. We hope you'll let us know if we can assist with any current or prospective orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

Direct Fireplaces is rated 4.4 based on 859 reviews