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Direct Fireplaces Reviews

4.4 Rating 860 Reviews
84 %
of reviewers recommend Direct Fireplaces
4.4
Based on 860 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Direct Fireplaces Reviews
great service.
Helpful Report
Posted 3 years ago
I'm refreshing an old Edwardian house and ordered a Granite hearth from these people. They are the worse of any of my suppliers by a mile. It was only because the hearth was late that I chased them and they blamed the haulage company. I was promised delivery-specific day and accepted. I arranged the installers. The hearth didn't arrive again. I then received an email rescinding that promise and offering a later date. Bearing in mind the hearth is now nearly a week late, and I have paid several hundred pounds for four wasted man-days. Again, bearing in mind it is their fault, Direct Fireplaced directed me to the small print which apparently (I can't find it) absolves them of responsibility. So I have been forced to accept an even later delivery date. I then asked if they would be kind enough to deliver between specified hours to save me wasting another whole day. Nope. Not a chance, so another day was wasted. Good people. If you are reading this I do urge you not to deal with Direct Fireplaces who have now held my money for nearly three weeks, have caused me a financial loss, and steadfastly refused to assist in any way.
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Posted 3 years ago
Very happy with my fire direct fire were very helpful arrived on time good purchase
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Posted 3 years ago
We cannot fault the quality of customer service we have received from the staff at Direct Fireplaces. We would happily use them again or recommend them to family and friends.
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Posted 3 years ago
The fireplace has only been installed in the last two days and it looks very good. The simple to use handset is ideal for us, making life a lot easier. .
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Posted 3 years ago
Excellent customer service but a bit damage on fire place.delivery driver not a nice person my wife was upset with the attitudes down reluctant to say anything
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Posted 3 years ago
I chose this company to buy my gas fire from because I was impressed by their website which showed a large selection of fires, with their prices up front and detailed specifications of the fires. Other companies closer to home had only a small amount on line and wanted me to order a brochure and to jump through many hoops for the prices or asked me to come into the shop to find all this out. I decided then to visit this shop and not bother with the others as I knew exactly what I wanted. I found a good selection of fires on display with friendly, knowledgeable staff who were able to confirm the gas fire I chose, an Elgin & Hall radiant inset gas fire, was compatible with the one I was removing, when I showed them the instruction booklet of the old one. I was able to discuss all the fine details with the helpful assistant Lucy, such as surround colour and ignition choice. The fire was delivered earlier than estimated but because all registered gas fitters are fully booked until after Christmas the fire is not up and running yet so I cannot comment on the fire and will just have to be patient until the new year.
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Posted 3 years ago
Fantastic quality beautiful display so homely. Best looking realistic log fire. Would definitely recommend
Direct Fireplaces 5 star review on 7th December 2021
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Posted 3 years ago
Great service and a fantastic fire delivered on time... All great!!
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Posted 3 years ago
Promised that the fire would be here towards the end of November, placed the order on the 12th, when the fire didn’t arrive as planned spoke to them and now it’s going to be the middle of Decembe, not very good service
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Posted 3 years ago
Having had a problem with the first fire that came on a Wednesday, we had an excellent response to a phone call & received a replacement on the Friday. The replacement was in first class condition. We are very pleased with it and with you your customer service. Thank you.
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Posted 3 years ago
We received excellent service from start to finish. The fireplace itself is of high quality. The delivery man was helpful and the parcel was well-packed and undamaged. Would highly recommend.
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Posted 3 years ago
Couldn't fault the service even when the fire was delayed from suppliers kept me informed many thanks. Delayed delivery wasn't their fault.
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Posted 3 years ago
Hi I love my fire suround looks fantastic thank you
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Posted 3 years ago
Competitive prices and friendly efficient staff, I was very impressed with Direct Fireplaces. I am delighted with the Celsi electric fire as well.
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Posted 3 years ago
Fire not as pictures and no information on electric fire if the information had been available I would not have purchased cast surround is beautiful but the electric fire is useless
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Posted 3 years ago
Very efficient service. We are so pleased with the fire and could not believe how quickly it was delivered. Would not hesitate to recommend you.
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Posted 3 years ago
Really quick delivery. Great product
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Posted 3 years ago
Great service delivery on time willl use them again
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Posted 3 years ago
Direct fireplaces were very helpful. My fire was delivered on time.great delivery service. And my fire is beautiful, thank you.
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Posted 3 years ago
Direct Fireplaces is rated 4.4 based on 860 reviews