Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 859 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

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“Excellent company to deal with. Cheapest price on net for the item we brought. Easy to order and quick delivery and customer service. Recommended!”

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Posted 1 year ago

“Excellent choice , competitive prices and quick delivery . Excellent .”

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Posted 1 year ago

“Love this beautiful fire fits perfect in my lounge only one complaint is the remote control for the fire doesn't work, still waiting to hear from the fire company”

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Posted 1 year ago

Hi Jane, Thanks very much for your feedback. It's good to hear that you've been impressed with the fire received. I can see from notes on your order that our customer service team has been in contact with the supplier to resolve this issue ASAP. Regardless, please accept our apologies for the inconvenience and do let us know if we can offer any more help or advice in the meantime. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“This is the third time we have purchased a fireplace from Direct. Each time it has been delivered on the day notified, has been left where we have requested ready for installation and has been perfect when put in position. Can't ask for more than that from any supplier. The cost saving compared to local providers is a huge bonus.”

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Posted 1 year ago

Hi Roy, Thanks for your review. It's always great to hear from repeat customers and we greatly appreciate your remarks concerning our products and delivery service. If you need anything else from us in future, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I found the product I was looking for on the website and completing the order was straight forward and quickly acknowledged. The product was dispatched but unfortunately seemed to be delayed with the carrier who failed to alert either us or Direct Fireplaces of the problem. When it did arrive one box was quite badly damaged. In the other box the contents (nicluding a glass fire front) had come loose in the packaging. It was a wonder no damage had been caused to the actual contents.”

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Posted 1 year ago

Hi Clive, Thanks for your review. We're sorry to hear of your experience with our delivery partner. This said, we appreciate your having taken the time to leave feedback so that we can continue to make improvements to our services. It's also great to hear that the ordering process was straightforward and we trust that you're happy with the fire received. If there's anything else that we can do to assist then please don't hesitate to give our customer service team a call, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“The fire I ordered, turned up, damage, ordered another one turned up damaged in the end. I cancelled the order. I wasn't overimpressed it was very flimsy, not the best quality.”

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Posted 1 year ago

Hi Carol, Thank you for your review. We were sorry to hear of the issue with the fires received. It is worth saying that the model chosen is one of our most affordable and that the overall build quality will often scale with price, more budget designs often being made to a price point. This isn't to dismiss the problems experienced in your case, and we can only apologise that, despite our having liaised with the supplier in order to source a suitable replacement, they were unable to assist on this occasion. We can see that our customer service team arranged a collection for the replacement fire on the same day that we were made aware of the complaint, and that a full refund was processed the following day. In the event that we can offer any further advice or assistance, please don't hesitate to get in touch again. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Absolutely brilliant,looks lovely delivery was a day earlier than expected, guys who bought it in for us were really great nothing to much trouble unpacked it took packing away looks lovely very pleased, it's already assembled also”

Direct Fireplaces 5 star review on 9th June 2023

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Posted 1 year ago

Hi Derek, Thanks for your review and for providing a photo of your new fire in situ. It's great to see the fireplace looking so good. It's also fantastic to hear that the delivery service provided was to the high standard that we strive for at Direct Fireplaces. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very happy with the fire no problems at all Thankyou Direct fireplaces.”

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Posted 1 year ago

“I will let you know when I can find a gas engineer to fit a flueless gas fire as I have not found one yet in East Sussex”

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Posted 1 year ago

Hi Graham, Thanks for your review. We're sorry to hear of the difficulty that you've faced in locating a gas engineer to fit the fire. As we're sure you can appreciate, we are purely the supplier for the fire in question and so can't guarantee the availability of flueless gas fitters local to individual customers. If you do need additional assistance in locating a fitter then we would perhaps recommend contacting Direct Heating Services via 0161 669 0697 or info@directheatingservices.com. Failing this, the Gas Safe Register is often a helpful resource for the same: https://www.gassaferegister.co.uk/ Please do let us know if we can advise further regarding your order, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent easy to use ordering service, arrived on time and easy to install - absolutely love my new fireplace and hundreds cheaper for exact same fire I had viewed in local fireplace outlet!”

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Posted 1 year ago

Hi Kelly, Thanks for your review. It's great to hear that you love your new fireplace. It's also great to hear that you found the ordering, delivery and installation process to be easy. As you mention, we at Direct Fireplaces aim to offer this level of convenience at the best possible prices. If we can do anything else to assist with your order then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Cannot provide a proper review as product delivered was discovered to be damaged either at the warehouse or in transit. Customer services have been helpful but now having to wait for either a replacement or refund, frustrating…”

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Posted 1 year ago

Hi Wessel, Thank you for your feedback. We were sorry to hear of the issue experienced with part of your order. As you mention in your review, the customer service team is currently looking into the damage reported with the supplier. This is so that we can feed back to you with an appropriate resolution. This said, please accept our fervent apologies for the inconvenience. If you need any further help or advice in the meantime then please do contact us again so that we can assist. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“We have had no updates in regards to delivery which was 7 days from order 3 weeks ago. I've rang and still nothing thus the low rating.”

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Posted 1 year ago

Hi Amanda, Thank you for your feedback. We were sorry to hear that you have had a bad experience with our delivery partners. We understand how frustrating it is to wait for a delivery that doesn’t arrive when expected, and we are sorry that we did not meet said expectations this time. Looking at your order, we can see that our team contacted the delivery partner in question yesterday (31/5/23) and that they have subsequently been in contact with yourself to arrange shipping. This said, we appreciate your patience and if we can help further then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Brilliant quality fire and limestone fireplace which arrived very promptly and well packaged. Competitively priced.”

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Posted 1 year ago

Hi Jennifer, Thank you for your review. We're pleased to hear that everything arrived promptly and well-packaged. We at Direct Fireplaces aim to offer high quality fires and fireplaces at competitive prices, so it's encouraging that this has been your experience as well. Thanks again for your order and for providing feedback. Please don't hesitate to get in touch if we can advise further, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Absolutely over the moon with our new fire. Looks amazing in our lounge. Loving the flame effect so realistic. Added bonus is being able to control remotely and also that the flames can be at 3 different brightness levels too.”

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Posted 1 year ago

Hi Beverly, Thank you for your kind review. It's great to hear that you're so pleased with your new fire. As you mention, our inset electric fires are designed to offer realistic flame effects but with a greater degree of adjustment than solid fuel or gas alternatives, making them great for modern homes. Thanks again for taking the time to leave feedback. Do let us know if we can offer any further assistance, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Kit arrived very well-packed on a pallet. The delivery driver was extremley pleasant”

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Posted 1 year ago

Hi John, Thanks for your review. It's great to hear that your experience with our delivery partner was as good as it was. Please don't hesitate to get in touch if we can do anything else to assist, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“The fire has not been delivered. No notification as to when a fire will be delivered”

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Posted 1 year ago

Hi Elizabeth, Thank you for your feedback. We are sorry to hear that you have yet to receive the fire in question. We understand how frustrating it is to wait for a delivery that doesn’t arrive as anticipated, and we are sorry that we did not meet your expectations this time. Our dispatch team has been asked to look into this matter for you and provide an update. If you need any further advice or assistance in the meantime, we'd urge you to contact us directly so that we can help as quickly and completely as possible. I hope that this helps and our thanks again for your order. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service! very high-quality fireplace and a little challenging putting it together but once we sorted it went together well looks stunning highly recommend Direct Fireplaces.”

Direct Fireplaces 5 star review on 16th May 2023

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Posted 1 year ago

Hi Rob, Thanks for your review. We're pleased to hear that you found our level of service to be excellent, and your recommendation means a lot to us. We'd agree that your new fireplace looks stunning. This said, if you happen to need any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very good quick service and the fire we picked is great just as advertised”

Direct Fireplaces 5 star review on 15th May 2023

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Posted 1 year ago

Hi Stephen, Thanks for your review. We appreciate your having taken the time to upload a photo of the new fire; it looks great on your wall. We're pleased to hear that the service received was quick and quality. If we can do anything to assist with any current or future orders then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great service and competitive prices. Judith was knowledgeable and honest and helped us pick a great fire which we are very pleased with.”

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Posted 1 year ago

“Easy to order very quick to deliver.”

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Posted 1 year ago

Direct Fireplaces is rated 4.4 based on 859 reviews