Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was excellent. The true test of service is how complaints are handled, Direct Fireplaces have to have 5 stars. There was a small issue with my order, they responded immediately sending out replacements within 48 hours. The overall product quality is superb.”

Helpful Report

Posted 1 year ago

“excellent it has made such a difference from our old one”

Helpful Report

Posted 1 year ago

Hi Ian, Thanks for your review. We're glad to hear that your new fire has been an improvement. Please don't hesitate to get in touch if we can offer any further assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great service good fire”

Helpful Report

Posted 1 year ago

“I was very disappointed with the delivery leadtime. I specifically asked the sales person about it and he said no more than 2 weeks at the moment. It was closer to 5 weeks. I rang customer services many times chasing delivery, which had apparently gone missing on route to them or lost in their warehouse, and was not happy that they didn’t call back when they said they would.”

Helpful Report

Posted 1 year ago

Hi Tracy, Thanks for your review. We were sorry to hear of the issue experienced with this order. The lead time for this particular model would have been accurate at the time of ordering, and as advised by the sales team. While infrequent, there can sometimes be issues on the part of our supplier and/or the delivery courier which may cause delay, as appears to have been the case in this instance. We can see from the notes on this order that our customer service team worked to resolve the matter as quickly as they could, once made aware of the issue. Regardless, we appreciate your constructive feedback regarding our services and would like to apologise again for any inconvenience. Please do let us know if we can advise further, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great service, order delivered within 3 days of order, a few damaged parts, emailed pics over to customer services, 3 days later replacement parts sent no question or quibble, would 100% recommend.”

Helpful Report

Posted 1 year ago

“Excellent service, ordered Monday afternoon and delivered Wednesday morning. We love this fire.”

Helpful Report

Posted 1 year ago

Hi Sharon, Thanks for your review. It's great to hear that you're happy with the fire received as well as the delivery. If we can offer any further advice or assistance, don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“There was a good selection of fireplaces. I purchased a Pureglow Stretton in Oak, it is a good match for my furniture so very pleased with my purchase. Delivery as promised, the fire surround was well packed.”

Helpful Report

Posted 1 year ago

Hi Janice, Thanks for your review. We are glad to hear you are pleased with your new PureGlow Stretton. If you need anything else from us in future, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Love it. Really pleased with my new fire. Brightens the roo..”

Helpful Report

Posted 1 year ago

Hi Jackie, Thanks for your review. We are glad to hear you are pleased with your new fireplace. If you need anything else from us in future, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I wish you had picked up on the fact that I ordered an inset fire when the installl checker should have picked up that it wasn't suitable ?”

Direct Fireplaces 5 star review on 27th July 2023

Helpful Report

Posted 1 year ago

Hi Penny, Thanks for your feedback. The chosen fire is sold online as the Blenheim Chrome Inset Electric Fire; the product listing specifies that this includes a "built-in spacer [which] allows for easy installation against a flat wall with a 60mm rebate or a fully recessed installation with a 156mm depth requirement". As we're sure you can appreciate, we are Direct Fireplaces are primarily responsible for the supply of goods. While we can advise upon and help arrange local fitting, and while our sales team will always try and assist to the best of our ability in recommending products, we can't always account for every aspect of existing fixtures until inspected by the customer or an installer. This being said, if you are still in need of advice or assistance, please don't hesitate to get in touch with our customer service team. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service and product, delivery was prompt Would highly recommend”

Helpful Report

Posted 1 year ago

Hi Tony, Thanks for your review. It's good to hear that the service received was excellent, as is the fire itself. We take pride in offering quick and convenient delivery through our shipping partners, with free one-man delivery offered to mainland UK addresses. Your recommendation is really heartening; thanks again for taking the time to leave feedback. Please do let us know if we can do anything else to assist, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“They supplied everything we asked for e we Ithe great service”

Helpful Report

Posted 1 year ago

“Great Prices and selection of fires to choose from, After an initial hiccup with our order it must be said a massive shout out to Claire and Jude who went out of their way to help us, sorted so fast, would highly recommend.”

Direct Fireplaces 5 star review on 22nd July 2023

Helpful Report

Posted 1 year ago

Hi Julia, Thanks so much for your review. It's always a shame to hear of issues with an order or delivery, but it's gratifying to hear that our team sorted this out as quickly as they could. We'll make sure to congratulate Jude and Claire on their fantastic work. Your recommendation means a lot to us, and it's great to hear that you found our prices and our selection to be so good. We trust that you'll let us know if you happen to need anything else in future, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent company to deal with. Cheapest price on net for the item we brought. Easy to order and quick delivery and customer service. Recommended!”

Helpful Report

Posted 1 year ago

“Excellent choice , competitive prices and quick delivery . Excellent .”

Helpful Report

Posted 1 year ago

“Love this beautiful fire fits perfect in my lounge only one complaint is the remote control for the fire doesn't work, still waiting to hear from the fire company”

Helpful Report

Posted 1 year ago

Hi Jane, Thanks very much for your feedback. It's good to hear that you've been impressed with the fire received. I can see from notes on your order that our customer service team has been in contact with the supplier to resolve this issue ASAP. Regardless, please accept our apologies for the inconvenience and do let us know if we can offer any more help or advice in the meantime. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“This is the third time we have purchased a fireplace from Direct. Each time it has been delivered on the day notified, has been left where we have requested ready for installation and has been perfect when put in position. Can't ask for more than that from any supplier. The cost saving compared to local providers is a huge bonus.”

Helpful Report

Posted 1 year ago

Hi Roy, Thanks for your review. It's always great to hear from repeat customers and we greatly appreciate your remarks concerning our products and delivery service. If you need anything else from us in future, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I found the product I was looking for on the website and completing the order was straight forward and quickly acknowledged. The product was dispatched but unfortunately seemed to be delayed with the carrier who failed to alert either us or Direct Fireplaces of the problem. When it did arrive one box was quite badly damaged. In the other box the contents (nicluding a glass fire front) had come loose in the packaging. It was a wonder no damage had been caused to the actual contents.”

Helpful Report

Posted 1 year ago

Hi Clive, Thanks for your review. We're sorry to hear of your experience with our delivery partner. This said, we appreciate your having taken the time to leave feedback so that we can continue to make improvements to our services. It's also great to hear that the ordering process was straightforward and we trust that you're happy with the fire received. If there's anything else that we can do to assist then please don't hesitate to give our customer service team a call, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“The fire I ordered, turned up, damage, ordered another one turned up damaged in the end. I cancelled the order. I wasn't overimpressed it was very flimsy, not the best quality.”

Helpful Report

Posted 1 year ago

Hi Carol, Thank you for your review. We were sorry to hear of the issue with the fires received. It is worth saying that the model chosen is one of our most affordable and that the overall build quality will often scale with price, more budget designs often being made to a price point. This isn't to dismiss the problems experienced in your case, and we can only apologise that, despite our having liaised with the supplier in order to source a suitable replacement, they were unable to assist on this occasion. We can see that our customer service team arranged a collection for the replacement fire on the same day that we were made aware of the complaint, and that a full refund was processed the following day. In the event that we can offer any further advice or assistance, please don't hesitate to get in touch again. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Absolutely brilliant,looks lovely delivery was a day earlier than expected, guys who bought it in for us were really great nothing to much trouble unpacked it took packing away looks lovely very pleased, it's already assembled also”

Direct Fireplaces 5 star review on 9th June 2023

Helpful Report

Posted 1 year ago

Hi Derek, Thanks for your review and for providing a photo of your new fire in situ. It's great to see the fireplace looking so good. It's also fantastic to hear that the delivery service provided was to the high standard that we strive for at Direct Fireplaces. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very happy with the fire no problems at all Thankyou Direct fireplaces.”

Helpful Report

Posted 1 year ago

Direct Fireplaces is rated 4.4 based on 872 reviews