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Direct Fireplaces Reviews

4.4 Rating 858 Reviews
84 %
of reviewers recommend Direct Fireplaces
4.4
Based on 858 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Direct Fireplaces Reviews
they were recommended to me by another satisfied customer. I found them to be knowledgeable, proactive and efficient. Communication was fantastic which is rare these days. The fire I thought I wanted was not the one that fitted my needs. They listened to my concerns over arthritis with switches and accessability. I have now had the one they recommended fitted and it is marvellous and it was cheaper than the one I had originally had in mind. This was the first store where I felt the staff knew their fires. An excellent experience and I would certainly recommend them
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Posted 2 months ago
All went to plan and really pleased with our new fire.
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Posted 2 months ago
Very knowledgeable and helpful.
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Posted 2 months ago
Beautiful fire looks very real and love the crackle sound of wood burning
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Posted 2 months ago
Apart from mix up with delivery Fire not flush to wall as requested. Blemish on right pillar (please see photos) Otherwise a beautiful fireplace
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Posted 2 months ago
Really good from start to finish. Initially Dylan with purchase and planning, to Tom for fitting. Thank you. Nick
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Posted 2 months ago
We visited the showroom and had very helpful advice from the staff. We came away, looked and chose online and went back to order from the showroom. Delivery was very quick as promised and we are now very pleased with our product.
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Posted 2 months ago
Very helpful. Great fireplace.
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Posted 2 months ago
Good communication and service, with precise delivery information. A well manufactured product delivered with care. Thank you Direct Fireplaces.
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Posted 2 months ago
fire arrived when promised had some good advice over the phone
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Posted 3 months ago
Our recent purchase of a new electric fire was very smooth & without problems. Would recommend you check out Direct Fireplaces if you are looking to purchase.
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Posted 3 months ago
Before we ordered the fire we paid for a survey to check that the fire would fit, this took serveral weeks so we could notget the fire fitted in August but October. The 2 men that fitted the fire seemed experieced and tidy. My main problem is that we chose the fire to heat the room but most of the heat goes up the flue and not into the room The controls are not very responsive and I am unhappy with the fire performance . I would like an expert to visit the house to check the fires performance
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Posted 3 months ago
Hi Alan, Thank you for your review. We are sorry to hear of any disappointment relating to the fire received. We can see that you had, via the showroom, agreed to a survey in order to ensure suitability of your chosen fire for your property. As we're sure you can appreciate, this necessitates engineer availability for the survey and then the subsequent installation. Our fitting team at Direct Heating Services had looked to book these with you as soon as they could and can only apologise for any inconvenience. The item which you purchased is in fact among the most efficient and highest output open-fronted fires that we offer, at 73.7% listed efficiency and 4.61kW approx. output. As we're sure you can appreciate, there are many factors that can affect performance including (but not limited to) weather conditions and the location of your property and flue. If you wished to speak to a gas safe fitter regarding the performance of the fire, we would suggest emailing your order details to our fitting team at servicing@directheatingservices.com and they should be able to advise further. Kind regards, Direct Stoves & Fireplaces
Posted 3 months ago
No problems. all ok very pleased with service and product.
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Posted 3 months ago
Very pleased with the fire & delivered promptly.
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Posted 3 months ago
My Experience with Direct Fireplaces was excellent. From going into the showroom, which was a very straightforward, informative, visit. My appointments were arranged at the time, and all appointments happened exactly as planned, well done Dillon at the showroom. The fittings was fast and excellent and the Fire Place looks great.
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Posted 3 months ago
Hi Marie, Thanks very much for your feedback. It's fantastic to hear how pleased you are with the new fireplace. We'll make sure to pass on your compliments to the showroom team regarding the service received. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces
Posted 3 months ago
I ordered a gas fire which she have been delivered within 3-5 days of ordering, 5 weeks later and a lot of emails it was delivered, they cannot guarantee a delivery date
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Posted 3 months ago
Hi Christopher, Thanks for your review. We are sorry for any delay in receipt of the gas fire. As you mention, the fire selected at checkout would normally be a 3-5 working day lead time but on this occasion, the supplier had fallen out of stock of some necessary components. We can see that our Dispatch team had provided a revised estimate on the lead time once notified. Unfortunately, and while significant delays are infrequent, they can and do occur on occasion due to factors outside of our control. We do appreciate the inconvenience caused and can only apologise for the length of time between ordering and receipt. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces
Posted 3 months ago
Excellent service and information. Was able to purchase immediately and the fire slotted in to the surround beautifully.
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Posted 3 months ago
We were looking to replace our existing rather dated fireplace and visited Direct Fireplaces. I cannot thank them enough, excellent service and assistance from the beginning to selection, purchase and delivery. Personal, helpful and professional.
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Posted 3 months ago
I was very pleased with the advice and service in the showroom and also impressed by the knowledge and helpfulness of staff. I love my mantelpiece and plinth and they match my living room brilliantly. The engineer, Mark, was also very good, skilful, well organised and helpful. Had the actual fire been fit for purpose the review would have been excellent. Sadly the base fire coals and the fascia were both damaged when the box was opened and the fire could not be used, it was not fit for purpose. Mark, the engineer was very apologetic and emailed the office straight away, a replacement was needed. It is two weeks later and three times I have had to ring up and enquire what is happening. I have had no apology and no updates. I am extremely disappointed and still don't know when the fire will be completed. I understand that accidents happen. What I don't understand is that the company did not keep me informed, gave no apology and seemed to show little urgency to put the situation right.
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Posted 3 months ago
Hi, Thank you for your review. We are glad that you were pleased with the service received in the showroom and with the fireplace received. This said, we are sorry for any inconvenience relating to the gas fire. To confirm relating to the issue reported, our Dispatch team has ordered replacement parts for the fire to be delivered to our warehouse in due course. As soon as these are in stock, our team will be in touch to make further arrangements. We can only apologise for the delay in receiving these parts. Unfortunately, we are in a very busy period for heating appliances and it has in some instances taken longer than usual for our suppliers to dispatch goods. Please be assured that our Customer Service team does take any issues seriously and that they have been chasing the supplier to try and ensure a resolution ASAP. If we can offer any further information in the meantime then please do let us know. Kind regards, Direct Stoves & Fireplaces
Posted 3 months ago
Excellent. The staff at the showroom. Leanne in Manchester. Delivery and fitting all very efficient and helpful. And the fireplace looks fabulous
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Posted 3 months ago
Direct Fireplaces is rated 4.4 based on 858 reviews