Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great to deal with well packaged and delivered on time”

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Posted 3 years ago

“Fire delivered within timescale and in good condition. Supplier also helped solve problem with manufacturing defect on fire. Would have helped if we had been advised of delivery time slot and/or been given a call prior to delivery.”

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Posted 3 years ago

“We are very satisfied with our purchase - the fireplace looks lovely. However, the website promised an agreed delivery date - this was not an option when we ordered, and when we phoned to question this we were assured we would be able to change the date with the delivery firm if necessary. However, DHL proved to be impossible to contact, and in the end I had to re-arrange a work commitment to be in when the delivery took place. Not the fault of Direct Fireplaces - but the website is a bit misleading.”

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Posted 3 years ago

“If the heating element has been in use, switching off is difficult.”

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Posted 3 years ago

“Excellent customer service but a bit damage on fire place.delivery driver not a nice person my wife was upset with the attitudes down reluctant to say anything”

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Posted 3 years ago

“Fireplace was delivered with the mantlepiece missing, took a few days for them to deliver the missing part. No offer of any refund for the inconvenience caused.”

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Posted 3 years ago

“The order process went very smoothly and the delivery time was much less than predicted. The only problem was the fitter noticed that the front corner of the fire had been damaged in transit when he opened the box. He was able to straighten out the damage and since it would be covered by the trim, he went ahead with the fitting. Fire looks good and is working well.”

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Posted 3 years ago

“Very pleased with the fire and with the price. Delivery time good but no notification of being delivered until it arrived at my doorstep”

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Posted 3 years ago

“Ok service. Item was delayed from supplier and I had to phone them to get updates, rather than them providing me with updates. Had to wait 3 months for the item. When delivered we were not given a date or time and I was actually away at the time, so it was just dumped on my drive!!”

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Posted 3 years ago

“Great product, didn't keep me updated on delivery said it would be 21 days but got delivered the next day”

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Posted 3 years ago

“Fire looks lovely, only slight problem with the bottom plate that covers the ignition button. It has small clips on there but they don’t seem to fit anywhere, but if you put it at an angle it seems ok.”

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Posted 3 years ago

“Very good service Happy with my purchased”

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Posted 3 years ago

“Initial contact very good. Unfortunately, although once contacted, staff were helpful, I did have to chase for answers a few times. Communication regarding delays would be helpful. Having said that, and following several delays due to manufacturing issues, once the fire was delivered, it is just what we wanted.”

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Posted 3 years ago

“As first time fireplace installers it would have been good to have some sort of instruction!! Eventually figured it out but could have saved a bit of time with a simple leaflet.”

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Posted 3 years ago

“Delivered on time, price was on par with others, unfortunately I've not opened the item yet, still waiting on another company delivering the hearths so then i can use it,”

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Posted 3 years ago

“The service was excellent. We had been supplied with a faulty coal which was caused by a fault with the manufacturer and not Direct fires but the issue was resolved by Direct Fireplaces very efficiently and professionally. We would certainly use again.”

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Posted 3 years ago

“Customer service was very good.”

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Posted 3 years ago

“I was disappointed that the tiles where not in the fire place and when i rang i got told the tiles do not with the tolouse fireplace and was pointed out by the lady the tiles are extra and if you read the small print it tells you that, there was no offer of ordering the tiles or we could sort it but will cost a bit more”

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Posted 3 years ago

“Very quick delivery. Good and responsive customer service. One of the time we have ordered was out of stock. A refund was agreed and processed promptly.”

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Posted 3 years ago

“There were two issues with the order one missing item and one item was incorrect but both were swiftly sorted upon contacting the company. Quality of goods seems very good. Very friendly service.”

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Posted 3 years ago

Direct Fireplaces is rated 4.4 based on 872 reviews