Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 882 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were looking to replace our existing rather dated fireplace and visited Direct Fireplaces. I cannot thank them enough, excellent service and assistance from the beginning to selection, purchase and delivery. Personal, helpful and professional.”

Helpful Report

Posted 5 months ago

“I was very pleased with the advice and service in the showroom and also impressed by the knowledge and helpfulness of staff. I love my mantelpiece and plinth and they match my living room brilliantly. The engineer, Mark, was also very good, skilful, well organised and helpful. Had the actual fire been fit for purpose the review would have been excellent. Sadly the base fire coals and the fascia were both damaged when the box was opened and the fire could not be used, it was not fit for purpose. Mark, the engineer was very apologetic and emailed the office straight away, a replacement was needed. It is two weeks later and three times I have had to ring up and enquire what is happening. I have had no apology and no updates. I am extremely disappointed and still don't know when the fire will be completed. I understand that accidents happen. What I don't understand is that the company did not keep me informed, gave no apology and seemed to show little urgency to put the situation right.”

Helpful Report

Posted 5 months ago

Hi, Thank you for your review. We are glad that you were pleased with the service received in the showroom and with the fireplace received. This said, we are sorry for any inconvenience relating to the gas fire. To confirm relating to the issue reported, our Dispatch team has ordered replacement parts for the fire to be delivered to our warehouse in due course. As soon as these are in stock, our team will be in touch to make further arrangements. We can only apologise for the delay in receiving these parts. Unfortunately, we are in a very busy period for heating appliances and it has in some instances taken longer than usual for our suppliers to dispatch goods. Please be assured that our Customer Service team does take any issues seriously and that they have been chasing the supplier to try and ensure a resolution ASAP. If we can offer any further information in the meantime then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Excellent. The staff at the showroom. Leanne in Manchester. Delivery and fitting all very efficient and helpful. And the fireplace looks fabulous”

Helpful Report

Posted 6 months ago

“The staff at the showroom and on the phone when organising the disconnection and installation of the fire were extremely helpful and very friendly. The 2 contractors that came out to the property were also extremely helpful and professional.”

Helpful Report

Posted 6 months ago

“Direct Fireplaces have a wide range of fireplaces and surrounds that will suit all budgets. We just wanted a small wall-mounted electric fire, but one with a bit of style and that would add character to an otherwise plain room in our grade-II listed barn conversion, but equally which wouldn't cost the earth. We found such a fire among the many available. I did have a technical question to ask, that I submitted to the website, and was pleased to get a response a couple of days later. The fire was delivered shortly afterwards, and we are very pleased with it. A word of caution though. I contacted the installation team to see about the possibilility of the fire being installed professionally (I am not the best at DIY), but was shocked to be quoted £265, which is a ludicrous amount, especially when I opened the instructions and found all that was needed were 4 holes being drilled into the wall !”

Helpful Report

Posted 6 months ago

“Would recommend Direct Fireplaces, the staff were very friendly and helpful, answering a couple of queries I had promptly. The fire was delivered on the date and time agreed. The trim was out of stock at time of ordering but I was informed when it had arrived and a member of staff delivered it the same day!”

Helpful Report

Posted 6 months ago

“Great service lots of help given, thoroughly satisfied.”

Helpful Report

Posted 6 months ago

“Fireplace looks great”

Helpful Report

Posted 6 months ago

“Great service & pleased with the quality of the Fireplace”

Helpful Report

Posted 6 months ago

“We drove over to Bromsgrove where we were greeted by two of your sales team and immediately offered a cup of coffee. After just ten minutes, we had found exactly what we wanted and made the purchase at a very fair price. Within five days, as promised, it had arrived. The installation took me half an hour. We are extremely pleased and would recommend your company to anybody. Many thanks to all involved. Colin Boyson, Kislingbury, Northampton.”

Direct Fireplaces 5 star review on 1st October 2024

Helpful Report

Posted 6 months ago

Hi Colin, Thank you for your kind review and thanks again for visiting us in the Bromsgrove showroom. It's great to hear that your electric fire arrived in good time and that it was easy to install. Your recommendation would mean a lot to us. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Ordered and delivered within a couple of days. Would highly recommend brilliant service.”

Helpful Report

Posted 6 months ago

“Very easy online ordering. Good website. Many items to choose from and well informed. Prompt service and delivery.”

Helpful Report

Posted 6 months ago

“The quality and price are excellent as was the delivery. Will have no qualms in recommending Direct Fireplaces.”

Helpful Report

Posted 6 months ago

“I phoned the company to order a mantle piece rather than order it on-line, as I was unsure of a few things, the sales line staff were amazing they gave great advice and instead of pressuring me to make the sale they advised me to check and double check before placing the order. My mantle piece arrived last week and was installed today and it is absolutely stunning, I am over the moon with the look and the quality. I would highly recommend using this company”

Helpful Report

Posted 6 months ago

“Looks smart and was apparently easy to fit. Hasnt been used yet, so have to wait and see!”

Helpful Report

Posted 6 months ago

“Ordered granite hearth over the phone. Guy I spoke to was polite, knowledgeable and informative. Hearth delivered within days on time. Very professional. Would recommend”

Helpful Report

Posted 6 months ago

“Excellent service Phil was lovely did an amazing job really pleased”

Helpful Report

Posted 6 months ago

“Fire was not in stock on day of instalment which meant another date had to be made. However the Fire and surround looks great.”

Helpful Report

Posted 6 months ago

Hi, Thank you for your order and for your review. We are sorry for any inconvenience regarding the installation. Any delivery times provided are estimates and while it is unusual for delays to occur, there can be occasions where rearranging fitting becomes necessary due to circumstances beyond our control. This being said, we're glad that you've been impressed by the fire and fireplace surround. Let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“I’ve placed an order but the process has been quite slow to be honest”

Helpful Report

Posted 6 months ago

Hi Liz, Thank you for your feedback. We're sorry to hear of the slow progress. We can see that you have made arrangements for a survey with the fitting team, which does necessitate booking in with an installer. Because we have entered the busier part of the year for heating sales, some service areas may be experiencing unavoidable delays depending upon fitter availability. If you have any queries or concerns in the meantime then I would suggest contacting the relevant showroom or our fitting team, who will be happy to advise further. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Ordered in line and excellent fast delivery. Very pleased with this company and wouldn't hesitate to purchase again from them in the future.”

Helpful Report

Posted 6 months ago

Direct Fireplaces is rated 4.4 based on 882 reviews