Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

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“Ordered and delivered within a couple of days. Would highly recommend brilliant service.”

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Posted 5 months ago

“Very easy online ordering. Good website. Many items to choose from and well informed. Prompt service and delivery.”

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Posted 5 months ago

“The quality and price are excellent as was the delivery. Will have no qualms in recommending Direct Fireplaces.”

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Posted 5 months ago

“I phoned the company to order a mantle piece rather than order it on-line, as I was unsure of a few things, the sales line staff were amazing they gave great advice and instead of pressuring me to make the sale they advised me to check and double check before placing the order. My mantle piece arrived last week and was installed today and it is absolutely stunning, I am over the moon with the look and the quality. I would highly recommend using this company”

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Posted 5 months ago

“Looks smart and was apparently easy to fit. Hasnt been used yet, so have to wait and see!”

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Posted 5 months ago

“Ordered granite hearth over the phone. Guy I spoke to was polite, knowledgeable and informative. Hearth delivered within days on time. Very professional. Would recommend”

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Posted 5 months ago

“Excellent service Phil was lovely did an amazing job really pleased”

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Posted 5 months ago

“Fire was not in stock on day of instalment which meant another date had to be made. However the Fire and surround looks great.”

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Posted 5 months ago

Hi, Thank you for your order and for your review. We are sorry for any inconvenience regarding the installation. Any delivery times provided are estimates and while it is unusual for delays to occur, there can be occasions where rearranging fitting becomes necessary due to circumstances beyond our control. This being said, we're glad that you've been impressed by the fire and fireplace surround. Let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“I’ve placed an order but the process has been quite slow to be honest”

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Posted 5 months ago

Hi Liz, Thank you for your feedback. We're sorry to hear of the slow progress. We can see that you have made arrangements for a survey with the fitting team, which does necessitate booking in with an installer. Because we have entered the busier part of the year for heating sales, some service areas may be experiencing unavoidable delays depending upon fitter availability. If you have any queries or concerns in the meantime then I would suggest contacting the relevant showroom or our fitting team, who will be happy to advise further. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Ordered in line and excellent fast delivery. Very pleased with this company and wouldn't hesitate to purchase again from them in the future.”

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Posted 5 months ago

“Great fire, great price & really quick delivery 👏 can't fault direct fireplaces. Would recommend to anyone 😊”

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Posted 5 months ago

“A seamless experience, from the great advice in the showroom to the fitting of our new fire. The customer service is excellent, we were kept informed every step of the way. We are delighted with our new fire. We just have to wait for the cold weather so that we can really enjoy it!”

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Posted 5 months ago

“Electric fire delivered on the arranged date and packaged well and excellent product”

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Posted 5 months ago

“I was really happy with the marble surround I bought from Direct Fireplaces. It was slightly cheaper than similar ones I could find on other sites and looks great. The customer service was excellent and delivery was quick and (importantly) free! I’d definitely recommend the company to friends and family and happily use them again.”

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Posted 5 months ago

“Fantastic service start to finish. Quick, easy and amazing quality. Have recommended to friends already.”

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Posted 5 months ago

“Very pleased with my fireplace. The fitter was very polite and quickly removed my old gas fire and replaced it was a new electric one.”

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Posted 5 months ago

“I still have not received my order!”

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Posted 5 months ago

Hi Robert, Thank you for your review. We're sorry to hear of the issue with your order. We can see that you received an email on the 2nd September to advise that the order had been dispatched for delivery within approximately 3-5 working days. With this in mind, we would suggest contacting our Dispatch team ASAP via 0161 376 4181 (Option 2) so that they can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Quality products and easy to purchase through your web site. Customer service was excellent. All calls and questions were answered promptly. Delivery was right on time as scheduled with assistance provided to bring the items in the house. Only problem is the amount of crytsals and logs for the fire were unsufficient to get the advertised effect. Some logs were slivers and some were large squares. Had to make an additional purchase. Thank you for your service and superb fire surround and inset.”

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Posted 5 months ago

Hi Terry, Thanks for your review. We're pleased to hear that you were impressed with our products and the service received. We're sorry for any inconvenience regarding the fuel bed effects received, and appreciate the feedback to pass on to our supplier. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Really easy to order, friendly staff and very helpful. Also very happy with the fire surround!”

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Posted 5 months ago

“Good range of fires and fireplaces priced around the market average from what we could work out. The fitting service (Tony) was absolutely superb. Such a polite and caring man with excellent workmanship- a credit to your company.”

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Posted 5 months ago

Hi David, Thanks for your kind review. We're pleased to hear that you were impressed with our showroom range and that you were so pleased with the fitting service. Tony has done work for our customers for a number of years now and we would agree that his workmanship is excellent - we'll be sure to pass on your compliments to both Tony and our fitting contacts at Direct Heating Services. If we can offer any further advice or assistance then please don't hesitate to get back in touch. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

Direct Fireplaces is rated 4.4 based on 872 reviews