Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

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“Great service and products very happy with all.would recomend.”

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Posted 1 year ago

“Straightforward buying process, delivery on chosen date arrived by 10am. First class product, cannot fault the quality. Fitted already, looks beautiful.”

Direct Fireplaces 5 star review on 1st December 2023

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Posted 1 year ago

“Direct Fireplaces had a good selection of fires to choose from. I would have loved a marble stone surround but the style did not suit my 1960’s house. But they did have a Baxi surround which was easy to install and looks great. The process of buying and selecting a delivery date was easy and worked well. Great service and would recommend Direct Fireplaces for your consideration.”

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Posted 1 year ago

Hi Brian, Thanks for your review and for taking the time to upload a photo of your new fireplace. It's great to hear that you found our ordering and delivery process to be easy, and that you're happy with the new fireplace itself. Your recommendation means a lot to us; please do let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“delivered on time as promised no issues there . Once installed how do you gain access in the event of internal component failure?”

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Posted 1 year ago

Hi Albert, Thanks for your review. It's great to hear that there were no problems with the delivery. As per the manufacturer's installation and user manual for this particular fire: "In the event of malfunction contact the manufacturer, do not try to repair the heater yourself as this may result in a fire hazard or electric shock". A qualified electrician would usually be able to access the internal components of the hole-in-the-wall electric fire once installed through the front of the unit. We hope that this information helps. Let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Exceptional service.”

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Posted 1 year ago

“We are absolutely delighted with our new Fire Surround from Direct Fireplaces. Looks great, beautiful quality and very well packaged for delivery. Highly recommended!”

Direct Fireplaces 5 star review on 28th November 2023

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Posted 1 year ago

Hi Eddie, Thanks very much for your review and for taking the time to upload an image of your recently received fireplace. We agree that it looks great in your home! If we can assist further with any current or future orders, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Easy to order but then received no indication of when the item would be available to organise delivery. It took 2 telephone calls and an email from me before I received the information I needed, way beyond the estimated timescale that the website suggested. The item received seems to be good quality but unable to confirm until it is fitted. This has been delayed due to the poor communication from this company.”

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Posted 1 year ago

Hi Emma, Thanks for your review. We were sorry to hear of the issue experienced with delivery. The item purchased from us is generally available within 10-15 working days, and we can see that our Dispatch team advised in an email on the 16/10/23 that the supplier was recommending receipt to our warehouse in approx. 2-3 weeks. We appreciate that it took slightly longer than anticipated for the suite to be received and we are sorry for any inconvenience. This being said, it is a very busy time of year for heating appliance sales and we do try and stress where necessary that any lead times are approximate and subject to slight variation. Our Dispatch team did their best to keep you informed of lead times based upon the best available information at any given stage in the process, including contact to book in the final delivery once we had receipt of the fire. Regardless, thanks again for your order. If we can offer any further advice or assistance post-fitting then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Really friendly and helpful staff who were accomodating when things didn't look quite right.”

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Posted 1 year ago

“very happy with new electric fire insert, from ordering to delivery all went very smoothly and we were kept informed of how order progressing. all spot on thank you”

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Posted 1 year ago

“We ordered the same fire we bought 15 years ago and it arrived on time and in good condotion”

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Posted 1 year ago

“Easy order process and delivered within a few days as promised (although with a different provider to the one sent in the confirmation email - it just turned up with no forewarning which day/time and left on doorstep!)”

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Posted 1 year ago

Hi, Thanks for your review. It's good to hear that it was easy to order and we hope that you've been enjoying your new fire. We try and advise where necessary that some items are shipped directly from the supplier to the customer. An email was sent to you on the 8/11/23 advising that 'we would like to confirm that your order has been dispatched via our parcel company DPD and will be with you on the next working day. You will receive a text message and/or an email from them to confirm the delivery time and from there you can reply directly to amend the delivery date/address or advise them a safe place to leave the item'. We can only apologise on behalf of the courier if instructions or expectations for delivery were not met and appreciate your feedback regarding this. This does help us to ensure that we can offer the best service that we can. Regardless, please do let us know if we can offer further assistance with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Beautiful fireplace. Really finished off the room. Easy to assemble but did not come with brackets to attach it to the wall.”

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Posted 1 year ago

“Awesome fireplace, it works perfectly, thanks to the seller.”

Direct Fireplaces 5 star review on 21st November 2023

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Posted 1 year ago

“Very pleased with our new fire and was a really good price.”

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Posted 1 year ago

“Not got it set up yet but fast delivery and Greet fireplace”

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Posted 1 year ago

“Poor service still awaiting 2nd fire. Collection address was very obscure . Still no idea when 2nd fire arriving promised today nothing”

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Posted 1 year ago

Hi Kath, Thanks for your review. We were sorry to hear that the original order was unsuitable for your needs, and we're glad to see that our Returns team was able to book in a collection for you ASAP. We can see that our Dispatch team contacted you on the 7/11/23 to advise that delivery for the new order would be within 5-7 working days. The supplier has also advised that the fire was dispatched for delivery on the 16/11/23. Naturally, if there are any issues upon receipt then please do let us know and we'll be happy to advise further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“all went to plan”

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Posted 1 year ago

“Purchase in showroom was easy and smooth. We were giver an estimated delivery of three weeks. It was delivered in two weeks. We were kept 'in the loop' during the two weeks. Delivery was also on time. We have not yet had a opportunity to inspect the delivered fire place in detail but, a cursory look suggests that it is in excellent condition. Currently due to be installed on Friday (two days time).”

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Posted 1 year ago

Hi Steven, Thanks very much for your review. We're glad to hear that everything went well with the delivery and we'll pass on your compliments to the Bromsgrove showroom. If we can offer any further advice or assistance, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Such helpful friendly staff on telephone. Order arrived promptly and on time advised. Brillant company highly recommend”

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Posted 1 year ago

“Great, friendly service and a large choice of fireplaces to choose from.”

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Posted 1 year ago

Direct Fireplaces is rated 4.4 based on 872 reviews