Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

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“Great to deal with well packaged and delivered on time”

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Posted 3 years ago

“Direct fireplaces found us the fire we asked for very good service and quick delivery. Would recommend.”

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Posted 3 years ago

“Fire delivered within timescale and in good condition. Supplier also helped solve problem with manufacturing defect on fire. Would have helped if we had been advised of delivery time slot and/or been given a call prior to delivery.”

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Posted 3 years ago

“Nowher in the sales info did it state not suitable for anything but asmall open fire. It came without any brackets or instructions.”

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Posted 3 years ago

Hi Penny Sorry if you're not happy with your pruchase. The fireplace is the same as the picture on the web site which is wooden fire surround with a cast iron insert. You selected the soild fuel option which allows you to burn coal or wood in the fireplace. The cast iron insert has a fire opening of 445mm wide these measurements are stated on the web site so you to workout the size of the fire you can can have and make sure the item is suitable to your needs prior to purchasing.

Posted 3 years ago

“Easy to order, fire (Dimplex Danville) arrived in a couple of days and we are really pleased with it.”

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Posted 3 years ago

“Great buying experience from start to finish will buy from again”

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Posted 3 years ago

“Very poor after sales”

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Posted 3 years ago

“I have been pleased with Direct Fireplaces communications on expected delivery date ( no time given) , which has been helpful, however, when the fireplace arrived it came in a crate weighing 350Kg delivery driver offloaded and left in the middle of the pavement in the pouring rain. With not having a timed delivery I couldn't arrange for assistance, so I had to move the entire contents of the crate myself as couldn't leave the pavement blocked. With being in the construction industry myself, I would expect there to be a specification sheet, that would at least give a list of contents in the crate, also the correct material to be used when erecting the fireplace. Even if I was getting a specialist to erect I would want to check they are using the correct materials. Sometimes it's the simplest things that can change a 3* performance to 5*”

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Posted 3 years ago

“Very pleased with advice on selection of electric fire to replace old gas one .”

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Posted 3 years ago

“Very nice.”

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Posted 3 years ago

“We are very satisfied with our purchase - the fireplace looks lovely. However, the website promised an agreed delivery date - this was not an option when we ordered, and when we phoned to question this we were assured we would be able to change the date with the delivery firm if necessary. However, DHL proved to be impossible to contact, and in the end I had to re-arrange a work commitment to be in when the delivery took place. Not the fault of Direct Fireplaces - but the website is a bit misleading.”

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Posted 3 years ago

“If the heating element has been in use, switching off is difficult.”

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Posted 3 years ago

“Absolutely thrilled with fireplace”

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Posted 3 years ago

“Excellent customer service and beautiful products.”

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Posted 3 years ago

“On my visit to DirectFireplaces Anthony was very helpful, efficient and had all of the relevant info required. They have an excellent variety to choose from. He Organized the delivery of my fire, (It was delivered earlier than expected) Excellent service. Highly recommended.”

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Posted 3 years ago

“The fire arrived as scheduled and looks to be good quality with the exception of the mantel which has a section that has been missed by the finished coat. The aftersales team have been very helpful with the questions I had and I hope they will be as proactive regards the issue with the mantel.”

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Posted 3 years ago

“Prompt helpful service and delivery. Well done.”

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Posted 3 years ago

“Item arrived before estimated delivery time which was great. Very pleased with quality of fire”

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Posted 3 years ago

“Initially I was very wary of placing an order as I had previously been misled by other companies on whether they had the fire in stock and how long I would have to wait to take delivery. I telephoned this company prior to placing my order and was assured that although they did not have it in stock the fire would come straight from the manufacturer and would take between 3 - 5 days to be delivered. I took a chance and placed ny order on-line and true to their word i received an email from the manufacturer who confirmed they had the appliance in stock and that it was being processed ready for despatch. I am pleased to say that I received my electric fire 4 days after placing the order. I would have no hesitation in recommending this company and would purchase from them again in the future.”

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Posted 3 years ago

“We decided to replace our living flame gas fire with an electric fire due to the uncertainty of gas supplies. We bought Dimplex Optimyst online from Direct Fireplaces. Their website is very user-friendly and delivery was very quick. The fire is amazing, it looks like a living flame, not sure how it works but it does. We have only had the effect going as we haven't needed to use the heat yet but that appears to be good. Very happy with our purchase from Direct Fireplaces”

Direct Fireplaces 5 star review on 21st December 2021

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Posted 3 years ago

Direct Fireplaces is rated 4.4 based on 872 reviews