Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 860 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

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“Absolutely thrilled with fireplace”

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Posted 3 years ago

“Excellent customer service and beautiful products.”

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Posted 3 years ago

“On my visit to DirectFireplaces Anthony was very helpful, efficient and had all of the relevant info required. They have an excellent variety to choose from. He Organized the delivery of my fire, (It was delivered earlier than expected) Excellent service. Highly recommended.”

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Posted 3 years ago

“The fire arrived as scheduled and looks to be good quality with the exception of the mantel which has a section that has been missed by the finished coat. The aftersales team have been very helpful with the questions I had and I hope they will be as proactive regards the issue with the mantel.”

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Posted 3 years ago

“Prompt helpful service and delivery. Well done.”

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Posted 3 years ago

“Item arrived before estimated delivery time which was great. Very pleased with quality of fire”

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Posted 3 years ago

“Initially I was very wary of placing an order as I had previously been misled by other companies on whether they had the fire in stock and how long I would have to wait to take delivery. I telephoned this company prior to placing my order and was assured that although they did not have it in stock the fire would come straight from the manufacturer and would take between 3 - 5 days to be delivered. I took a chance and placed ny order on-line and true to their word i received an email from the manufacturer who confirmed they had the appliance in stock and that it was being processed ready for despatch. I am pleased to say that I received my electric fire 4 days after placing the order. I would have no hesitation in recommending this company and would purchase from them again in the future.”

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Posted 3 years ago

“We decided to replace our living flame gas fire with an electric fire due to the uncertainty of gas supplies. We bought Dimplex Optimyst online from Direct Fireplaces. Their website is very user-friendly and delivery was very quick. The fire is amazing, it looks like a living flame, not sure how it works but it does. We have only had the effect going as we haven't needed to use the heat yet but that appears to be good. Very happy with our purchase from Direct Fireplaces”

Direct Fireplaces 5 star review on 21st December 2021

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Posted 3 years ago

“The fire I purchased from your company ,I am satisfied with,,what I’m not happy with is your reply from my email I sent you regarding your price match advert on your website ,,,,,I saw the same fire on another website that was near enough £80 cheaper ,,,,the reply I got from you was a really poor response,,,,all it said was ,,,,We can’t match that ,,,,,,I round returned the fire to you ,,,only when I read the returns policy,,it would have cost me £140 pounds,,,,I am a 75 year old pensioner,,,and I’m on dialysis ,,so I’m not in the best of health,,,,,,and £80 is one hell of a lot of money to me ,,,,,,if you would have made some kind of offer,,I would have been quite happy,,,,,,but I’m afraid ,,it’s left me with a sour taste in my mouth”

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Posted 3 years ago

“The fire arrived quickly and in good packaging love the fire”

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Posted 3 years ago

“Beautiful fire surround really pleased with service from ordering to delivery”

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Posted 3 years ago

“Fantastic fireplace and delivery. Fire looks great and gives off lots of heat”

Direct Fireplaces 5 star review on 20th December 2021

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Posted 3 years ago

“Lovely looking fire that arrived early.only gripe is the delivery just turned up with no warning luckily we were in”

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Posted 3 years ago

“Excellent service. Thanks to the pleasant, helpful staff at Fireplaces direct. Even more impressive given they are working under the very difficult trading circumstances caused by Boris and his mates. Definitely recommended Fireplaces Direct. The fire surround is very well made and arrived carefully packaged to protect it. A big thumbs up to the people who made it and clearly invested time and pride in getting it to us in good condition. All round we are chuffed to bits.”

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Posted 3 years ago

“Delivery was a huge pain. Had to chase 4 times. In the end despite me asking them to let me know when they were coming they just left it in the garden. Not impressed at all.”

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Posted 3 years ago

“Absolutely lovely.Prompt delivery.”

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Posted 3 years ago

“For me First Class Service, although I had to send a Stove back (Transportation Damage), the team at Direct Stoves were straight on to the case, kept me informed via phone and email, sending replacement Stove out straight away, no fuss no hassle, thanks to Sarah, Lucy and Nick 👍”

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Posted 3 years ago

“I saw this Electric fire place online & video of it, it looked great, Delivery was Very Good, Installed Fire & Loved it, it Opened Up the Lounge with Life, better than expected A ***”

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Posted 3 years ago

“To be honest I haven't actually seen my fireplace yet. Sent directly to my new home to be installed and I'm not in yet. I have been told it looks ok but the packaging had been destroyed by the delivery people so I was lucky. I didn't get a text from delivery guys rather to say it was on its way and had no tracking information so had to keep emailing Direct fireplaces. They did respond and gave me as much info as they could. Thank you Sarah and Rachel”

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Posted 3 years ago

“The fire is lovely. Just what we wanted.The delivery was really quick.”

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Posted 3 years ago

Direct Fireplaces is rated 4.4 based on 860 reviews