Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gas fire from yourselves was the best price, but your site referred to it as Chollerton everybody else referred to it as Calleos. Being a little concerned with this to see if there was another Gas Fire I contacted the Manufacturer Elgin & Hall they informed me that the product was definately now called Calleos and to be careful when Ordering that product that I did not receive an electric fire. Before ordering the Gas fire on your Web site I contacted yourselves by phone only to be told it is definately a Gas fire our web site has not been updated yet. So ordered it on the Web site only to receive an Electric fire.”

Helpful Report

Posted 1 year ago

Hi Stephen, Thanks for your review and our apologies for any confusion. We can see that the order was most certainly placed with the supplier as a 22" gas inset fire and can only apologise that the incorrect model was sent. We have coordinated with the supplier so that we can avoid any such instances in future, and can see that our Dispatch team have made arrangements for the incorrect fire to be collected and the correct fire delivered. That being said, if we can offer any further advice or assistance please do let us know. Kind regards, Direct Fires & Fireplaces

Posted 1 year ago

“I very carefully measured the recess behind my fireplace to ensure that the product would fit. When it arrived the measurements were perfect - so far so good. However, for some reason the electric source was via a 'kettle' lead on the side of the unit, which made absolutely sure it would not fit. I was offered a spacer (at additional cost of course) which might or might not allow the plug to be covered, I'll only find out when I have bought this - and it's not available until February 2024 anyway. This would defeat the object of having a recess anyway, and still mean the lead would have to be located outside and to the right of the fire to get to a wall socket - thus looking terrible. It was suggested that I got a mason to cut away the stone on this expensive fireplace surround...this is without a doubt a serious design fault, and now I am stuck with it. Very dissappointed.”

Helpful Report

Posted 1 year ago

Hi Hayden, Thank you for your review. We were sorry to hear of the issue experienced with this order. Unfortunately, as different fires are made to slightly different specifications depending on the model, we can't always guarantee suitability for every pre-existing surround. Our team has offered suggestions to try and help and can only apologise for not having been able to assist further, and that you are not 100% satisficed with the item received. If we can offer any further advice then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“The fire looks nice couldn't fit the reflector and the ignition switch is very loose and difficult to regulate as I have already paid to have it fitted I didn't think it worth returning.”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for your review. It's good to hear that you're impressed with the look of the new fire, though we're sorry to hear of the issues experienced. If you are still in need of assistance, we'd suggest contacting customerservice@direct-fireplaces.com with your order information and details regarding the problem experienced, and we will be happy to advise further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Beautiful Fire, delivery on time and helpful customer service”

Direct Fireplaces 5 star review on 21st December 2023

Helpful Report

Posted 1 year ago

Hi Julie, Thanks for your review and for taking the time to show off the new fire. It's great to hear that you were impressed with the service received from Direct Fireplaces. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Delighted with this fire and surround what a great heat”

Direct Fireplaces 5 star review on 20th December 2023

Helpful Report

Posted 1 year ago

Hi Mary, Thank you for the kind review. It's great to see the fireplace dressed up for the festive season, and we're glad to hear that the electric fire has been in use. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I was given helpful advice on the best purchase for my circumstances. They price matched the product so I wanted as I had found it cheaper elsewhere. The delivery was excellent to where I wanted it in the room and they took all the packaging away. I can't fault them.”

Helpful Report

Posted 1 year ago

“The fire was easy to fit. Looked great when fitted & my customer was very pleased with the overall job.”

Direct Fireplaces 5 star review on 18th December 2023

Helpful Report

Posted 1 year ago

Hi Ian, Thanks very much for your kind review and for taking the time to upload a photo. It's always great to hear from fitters regarding our products; we appreciate your comments regarding the ease of installation and it's also gratifying to hear how pleased your customer is with the fire overall. Please don't hesitate to get in touch if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Fire place was exactly as seen on the net, delivered as informed”

Helpful Report

Posted 1 year ago

“very good service”

Helpful Report

Posted 1 year ago

“I am pleased with the purchase. The purchase and delivery has been a pleasant experience. They communicated delivery and were prompt.”

Helpful Report

Posted 1 year ago

Hi Afzal, Thanks very much for your review. It'd good to hear that that you found the process of ordering with us at Direct Fireplaces to be a pleasant experience. If we can offer any other advice or assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“All seemed fine to start with as we were pleased to be told to expect delivery of our new gas fire in 2-3 days. When it still had not arrived over a week later, we queried the late delivery and were told there was a delay and it was out of stock until the end of January (nearly two months away)! The misleading delivery date was blamed on a nameless member of staff misreading the information on a document. However, the website continues to advertise delivery in 2-3 days. We cancelled the order and asked for a refund. Will buy elsewhere and not use Direct Fireplaces again.”

Helpful Report

Posted 1 year ago

Hi, Thanks for your review. We were sorry to hear of the issue experienced with your order. The delay was due to the supplier having fallen out of stock of the black fascia option specifically for your chosen fire. We can see that our Dispatch team contacted you to make you aware of this as soon as we were made aware of the issue, though we do appreciate and apologise for any inconvenience. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Chrystal jem in for Christmas Thanks to Rick at direct fireplaces Looking good We're happy Cheers Rick and Glenda”

Direct Fireplaces 5 star review on 14th December 2023

Helpful Report

Posted 1 year ago

Hi Richard, Thanks for your review. It's good to see the fire installed and in use. We'll be sure to pass your compliments on to Rick and the rest of the team. Let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Delivery brilliant and service With the fire I wanted at a good price”

Helpful Report

Posted 1 year ago

“Fantastic Fire looks amazing great value makes the room so cosy”

Helpful Report

Posted 1 year ago

“We did not like the way the driver would not help us indoors with the fireplace, but wished to leave it "Kerbside" therefore it had to be returned. We subsequently paid £75 for delivery, but the carriers would not take the fireplace out of the box, nor would they take away the packaging. At £75 we would have expected this service, particularly as we are a couple in our 80's and heavy lifting is quite challenging for us. The fireplace itself is fine, now we have managed to get help with unpacking it, but we would not recommend your company to anyone in view of the issues we have had with the delivery.”

Helpful Report

Posted 1 year ago

Hi Glenise, Thank you for your review. We're sorry to hear of the issue experienced with the delivery. We do advise in our online delivery information then the standard free delivery option is one-man, hence the necessity to deliver kerbside for safety reasons. As you will be aware, and having been made aware of a delivery issue, we subsequently offered the two-man delivery upgrade as an option to assist in getting the order into a room of your choosing. Unfortunately, it is at the courier's own discretion as to whether they will assist in unpackaging goods and this is neither a service that they advertise, nor something for which we can guarantee provision. In instances where you may have specific requirements for delivery, it is always best to run these by our team so that we can advise and potentially avoid any disappointment. This being said, we are always sorry to hear of any inconvenience and would encourage you to let us know if there's anything else with which we can assist. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Delivered on time. Easy assembly. Clear instructions for operation. Great value for money looking similar to other fires but £200 cheaper. Very pleased.”

Helpful Report

Posted 1 year ago

“Absolutely lovely fireplace and quick delivery”

Helpful Report

Posted 1 year ago

“From the first contact to having completion we were very impressed with the people naming a couple that were extremely helpful Phil and Leanne”

Helpful Report

Posted 1 year ago

Hi Vijay, Thanks very much for your review. It's great to hear that your experience in ordering with Direct Stoves has been so positive, and we'll be sure to pass on your compliments to our fitting affiliates at Direct Heating Services. Please don't hesitate to get in touch if we can assist further with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service, delivery on time. Great quality products. Really helpful when you call too.”

Helpful Report

Posted 1 year ago

“Online order, simple and quick. One of very few websites that lists most of the relevant measurements of the appliances accurately and correctly. Prices were competitive too. Delivery was prompt and straightforward. Customer service was brilliant afterwards. I’d happily buy again from this company, even if it meant paying a little extra, just to get the reassurance and service on offer”

Helpful Report

Posted 1 year ago

Hi Nick, Thanks very much for your review and for taking the time to upload video of your new fire. It's great to hear that you were so happy with our online ordering system, delivery, prices and customer service, as these are all areas in which we strive to impress. Please don't hesitate to get in touch if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

Direct Fireplaces is rated 4.4 based on 872 reviews