Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 858 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great supplier, great showroom I did arrange to pick fire up as I was local. Unfortunately it didn’t fit as packaged very well. It was no trouble for them to drop off in their van.”

Direct Fireplaces 5 star review on 20th March 2024

Helpful Report

Posted 10 months ago

Hi Giles, Thanks again for your order and for your kind review. It's fantastic to see the New Forest electric fire installed and in use. We're also glad to hear that the showroom team was so helpful in getting the fire ordered and delivered for you. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 10 months ago

“Excellent selection of fire places, no matter whether you want something modern or more traditional. The people were so professional and friendly, and spent considerable time with me answering my many questions and I never felt rushed or pushed to purchase. They went out of their way to sort things for me and I ended up with the perfect fireplace. Installation was perfect!”

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Posted 10 months ago

Hi Vickie, Thanks for your kind review. It's great to hear that the showroom team was so helpful in finding the perfect fireplace for your needs. We're also glad that the fitting went as well as we've come to expect. If we can offer any further help or advice then please don't hesitate to let us know, Kind regards, Direct Stoves & Fireplaces

Posted 10 months ago

“Friendly and helpful. Gave good advice and helped us choose our ideal fire. Also bettered the lowest online price.”

Direct Fireplaces 4 star review on 18th March 2024

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Posted 10 months ago

Hi Steve, Thanks for your order and for your kind review. It's great to see the new Evonic Locanda 175 electric suite installed and in use. We'll be sure to pass on your kind remarks to the team. If we can advise further then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 10 months ago

“Absolutely love this fire. Direct fires were really helpful and delivery was within the timescale.”

Direct Fireplaces 5 star review on 16th March 2024

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Posted 10 months ago

“Excellent”

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Posted 10 months ago

“Told that fire was remote control but it wasn't. Very expensive at £585 to fit plus all the rubbish was left for us to take to tip. Not pressed”

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Posted 10 months ago

“From the start the team kept me very well informed on the progress of my order right down to the fitting Excellent service.”

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Posted 10 months ago

Hi Tracy, Thanks for your kind review. We're glad to hear that our showroom team was so helpful in getting the order placed and progressed, and that our fitting team was as communicative as we've come to expect. Please don't hesitate to get in touch again if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 10 months ago

“From ordering to delivery fantastic service,delivery guy 100% his customer service was fantastic,beautiful fireplace I would highly recommend this company”

Direct Fireplaces 5 star review on 13th March 2024

Helpful Report

Posted 10 months ago

Hi Michael, Thanks again for your order. We greatly appreciate your having taken the time to leave a review, as well as the lovely photo of your new fireplace. Your recommendation means a lot to us. Please don't hesitate to let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 10 months ago

“all good everybody helpfull not fitted fire place yet”

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Posted 10 months ago

“Good product knowledge . Efficient service.”

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Posted 10 months ago

“From the first day of booking Direct fireplaces they were excellent, meeting their commitments in full and communicating well.”

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Posted 10 months ago

Hi Nicholas, Thanks for your review. It's great to hear that you were so impressed with the service received from Direct Fireplaces. We'll let the team know to keep up the good work! If we can advise further regarding any current or future orders then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 10 months ago

“I hesitated some time before deciding to replace my electric flame effect fire of 14 years; but when I did decide I contacted four well known electric fire outlets which included Direct Fireplaces : there was no competition Direct Fireplaces were not only more helpful, quicker on delivery but nearly £100 cheaper. As I said no competition. Go direct!”

Helpful Report

Posted 11 months ago

Hi David, Thanks again for your order and for your review. It's great to hear that you were so impressed with the service received from Direct Fireplaces. As you mention, we provide a wide range of attractive and competitively priced electric fires, and your recommendation on this basis means a lot to us. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 10 months ago

“very good quality and delivered on time.one small point no instructions”

Helpful Report

Posted 11 months ago

Hi Stewart, Thanks very much for your order and for your review. It's good to hear that you've been impressed with the quality of the new fireplace. Unfortunately, not all of our suppliers issue printed instructions for stone fireplaces, with the understanding that fitting via a professional installer is usually recommended. This being said, if you do need any assistance in terms of fitting then please feel free to contact our customer services team, and we'll be happy to advise further. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“The fire is brilliant the installation same, only problem was getting the installation quote which took many weeks which meant we were delayed placing our order,”

Helpful Report

Posted 11 months ago

Hi, Thank you for your review. It's great to hear that you're so impressed with the new fire, and can only apologise for the delay to installation. While our fitting team aims to process any queries relating to installation as quickly as possible, this can sometimes take longer in busy periods due to the sheer volume of concurrent queries being received. Regardless, we're glad that you were also pleased with the installation once completed. Please do let us know if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“Good product but did not receive any message that it had been delivered by courier,it had just been left on our doorstep. We were out at the time because there had been no notification that it was to be delivered.”

Helpful Report

Posted 11 months ago

Hi Paul, Thank you for your review. We're glad to hear that you've been impressed with the new fire, and sorry to hear of the problem with delivery. We appreciate the opportunity to feed back to our delivery partner, so that we can continue to ensure the highest possible level of service. If we can offer any other advice or assistance ourselves then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“I have ordered a fireplace and it's been installed today I'm devestated as it's two completely different colours This is disgraceful”

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Posted 11 months ago

Hi Andrea, We have tried contacting you to confirm whether everything is now okay with the fireplace in question. As our colleagues in the sales team will have advised, and as stated in the limestone unpacking guide which is available on our website, "the stone may be wet when you receive it; therefore individual components will appear different in colour. Any colour variation will gradually disappear after installation". Naturally, if there is anything else that we can do to help at this stage then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“Beautiful fireplace will shop again with direct fireplace”

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Posted 11 months ago

“Very impressed with the service and quality of the Caress gas fire I purchased from Direct Fireplaces. Good price and regular updates helped to make my purchase a smooth process. Would recommend to all looking for a quality product and a prompt and reliable service.”

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Posted 11 months ago

Hi Amanda, Thanks for your order and for your review. It's great to hear that you were so impressed with the service received from Direct Fireplacves, and that you're been enjoying your new Flavel Caress gas fire. As you mention, these are very competitively priced considering their quality and the sturdy cast iron Caress fascia. Your recommendation is hugely gratifying. Please don't hesitate to get in touch if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“I have already sent one in fact the day after it was fitted I said that the two chaps were great Clean tidy fantastic eye to detail I suggest that you should increase their salary As having staff like them would be hard to replace”

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Posted 11 months ago

“Very pleased with the fire and the lads who fitted it. But still waiting for a receipt I asked to be posted about 2 weeks ago!!”

Helpful Report

Posted 11 months ago

Hi Peter, Thank you for your order and for your review. It's good to hear that you were impressed with the fire received. We have resent a copy of the invoice for goods to the email address on the order as of this morning. If you did need anything else then we would encourage you to get in touch with the team at our Cheadle showroom and they will be happy to advise further, Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

Direct Fireplaces is rated 4.4 based on 858 reviews