Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

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“Good customer service in store . However , had to chase up delivery after a month . Then when fireplace was delivered , the driver was annoyed that we couldn't help put the item in the house . During transport , fireplace was not placed in a box or protection of any kind! So there are massive scratches to the paintwork on the front now as a result”

Helpful Report

Posted 11 months ago

Hi Sameeha, Thank you for your review. We are sorry to hear of any issues. Looking at the details on the order, this was knowingly purchased as an ex-display media wall fire and so there should not have been the expectation that this would be received with the original packaging. Media wall units are constructed to encase the firebox and leave the trim and glass viewing area unobstructed to create a hole-in-wall fire effect. This being said, it's good to hear that you were pleased with the customer service received in-store and we are sorry for any inconvenience regarding the delivery. If there is anything else that we can do to assist then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“Disappointed in the colour described as white but is more like cream/ beige”

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Posted 11 months ago

“Great selection & prices and very accomodating when we changed our order. Their fitter (Tony) was excellent and completed installation of new fireplace & fire in one day, working through until 7.50pm to finish. Would use them again if we had another fireplace!”

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Posted 11 months ago

Hi Gordon, Thanks very much for your kind review. It's great to hear that you were so impressed with our range and the service received. We'll also make sure to pass on your compliments to Tony and our fitting team! If we can offer any other advice or assistance regarding future orders then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“A great service start to finish. Very helpful . Looking forward to having our fire and media wall fitted soon.”

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Posted 11 months ago

“Unfortunately returned but no quibble refund,hope to return later to make another purchase”

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Posted 11 months ago

“Love my fireplace. Quality and style is gorgeous. Very efficient delivery too.”

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Posted 11 months ago

“A very good experience throughout. Helpful well informed showroom team when we visited and in particular a highly skilled and experienced installer who dealt with the extraordinary demands of our particular job cheerily and with good grace leading to a perfect result.”

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Posted 11 months ago

Hi Bob, Thank you very much for your kind review. It's great to hear that your experience in the showroom was so positive, and that you were so impressed with the installation. We'll be sure to pass on your compliments to both our sales and fitting teams. If we can offer any other advice or assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“Good service that kept us up to date with a delay in the delivery of the fire.”

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Posted 11 months ago

“I can’t speak of the fire yet as have only received today so not installed However the delivery guys turned up on his own to deliver a 1800 fireplace weighing over 25kg. Luckily I had an electrician here who kindly helped him get it in the house. Had he not been here I would not have been able to help as have tennis elbow so can’t lift anything. I don’t expect to pay £2500 for a fire and have to provide labour to get it in the house. Also think that it is illegal for a single person to handle that weight”

Helpful Report

Posted 11 months ago

Hi Jane, Thanks again for your order and for your review. The standard delivery option would be free one-man delivery. As per our website: "The drivers are contracted to deliver the item to your property and must use a pallet truck to lift/move the goods, which are normally quite heavy and can be up to 1mtr wide (occasionally larger). If they cannot operate the pallet truck safely due to gravel/stone drives, steps, or slopes as examples they will only be able to leave the item at the first available access point. They will try to assist as best they can but can only stay at each property for a limited period. They cannot bring the goods inside your house and will leave the goods with you on the delivery pallet." For future reference, we do offer a two-man delivery option which would have meant that the fire could be transported into the property by the couriers. We hope that this information helps and can only apologise for any inconvenience. If we can offer any other advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“Great customer service. Very well priced item, extremely happy with my purchase 😀”

Helpful Report

Posted 11 months ago

Hi Lyndsay, Thanks very much for your kind review. It's great to hear that you were impressed with your purchase and with our customer service. As you mention, we aim to offer competitive prices across our range of attractive fires and fireplaces. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“Fire arrived within 24hrs of ordering Very pleased with the service and the fire”

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Posted 11 months ago

“We had a gas fueled log burner fitted at the end of February. Just one hiccup, there was a delay on fitting as the grate had been broken on delivery to Direct Fireplaces so we had to wait a couple of weeks for the replacement. Aside from that the fitters were very polite & tidy & the result is perfect. We would reccomend this company. Would have been 5 stars but for the unfortunate delay.”

Helpful Report

Posted 11 months ago

Hi, Thanks again for your order and for your kind review. We are sorry for any inconvenience regarding the component damaged upon receipt from the supplier. It's good to hear that you were ultimately impressed with the stove received as well as the fitting, and your recommendation means a lot to us. If we can offer any further advice or assistance then please do let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“I ordered and paid for a gas fire, five days later it was delivered to my house. A week later it was fitted. It is perfect and very smart. The coals look very real and the heat is wonderful.”

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Posted 11 months ago

“Great supplier, great showroom I did arrange to pick fire up as I was local. Unfortunately it didn’t fit as packaged very well. It was no trouble for them to drop off in their van.”

Direct Fireplaces 5 star review on 20th March 2024

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Posted 11 months ago

Hi Giles, Thanks again for your order and for your kind review. It's fantastic to see the New Forest electric fire installed and in use. We're also glad to hear that the showroom team was so helpful in getting the fire ordered and delivered for you. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“Excellent selection of fire places, no matter whether you want something modern or more traditional. The people were so professional and friendly, and spent considerable time with me answering my many questions and I never felt rushed or pushed to purchase. They went out of their way to sort things for me and I ended up with the perfect fireplace. Installation was perfect!”

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Posted 11 months ago

Hi Vickie, Thanks for your kind review. It's great to hear that the showroom team was so helpful in finding the perfect fireplace for your needs. We're also glad that the fitting went as well as we've come to expect. If we can offer any further help or advice then please don't hesitate to let us know, Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“Friendly and helpful. Gave good advice and helped us choose our ideal fire. Also bettered the lowest online price.”

Direct Fireplaces 4 star review on 18th March 2024

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Posted 11 months ago

Hi Steve, Thanks for your order and for your kind review. It's great to see the new Evonic Locanda 175 electric suite installed and in use. We'll be sure to pass on your kind remarks to the team. If we can advise further then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“Absolutely love this fire. Direct fires were really helpful and delivery was within the timescale.”

Direct Fireplaces 5 star review on 16th March 2024

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Posted 11 months ago

“Excellent”

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Posted 11 months ago

“Told that fire was remote control but it wasn't. Very expensive at £585 to fit plus all the rubbish was left for us to take to tip. Not pressed”

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Posted 11 months ago

“From the start the team kept me very well informed on the progress of my order right down to the fitting Excellent service.”

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Posted 11 months ago

Hi Tracy, Thanks for your kind review. We're glad to hear that our showroom team was so helpful in getting the order placed and progressed, and that our fitting team was as communicative as we've come to expect. Please don't hesitate to get in touch again if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

Direct Fireplaces is rated 4.4 based on 872 reviews