Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

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“Ordered the Katell Verona Italia Optimyst Electric Fireplace Suite. Looks good but fireplace makes a gurgling, dripping noise. Emailed several times and was given a number to WhatsApp with a video. Despite numerous chaser emails, it looks like I'm being ignored. Shocking customer service. If you're looking for an electric fireplace, find another supplier.”

Helpful Report

Posted 2 years ago

Hi Henry We have sent all information you've sent to the supplier and we are waiting feedback. I will chase this on Monday as I can see it's been a week since we sent these to them. Many Thanks

Posted 2 years ago

“The only reason for 2 stars is the delivery was by UPS who dont tell you when there coming 3/ 5 days ridiculous when you work , No note in door saying they had taken fire back because it was broke we had to ring around to find out where it was so wont buy again from this company Its a shame because fire was lovely when we got it”

Helpful Report

Posted 2 years ago

Hi Paul Sorry you had a poor delivery experience. We use different delivery companies depending on the items purchased. Due to the increase demand on parcel companies, there are less carries that will handle large items such as yours, so we are limited to UPS sometimes. If practical for the customer we can deliver to work or other addresses. Many Thanks

Posted 2 years ago

“with the help from Lucy we have saved hundred of pounds we went to B&Q first who tried to rip us off with expensive sub standard fire place. Lucy was great she sorted us out with a fantastic fire place and fire, proper marble great quality and price , delivery and packing was very good . we would recommend Direct fireplaces to everyone”

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Posted 2 years ago

“Easy to use website. Purchased HE gas fire in September 2022. Arrived well packaged and on time. Plenty of emails to keep me informed of the order progress. Very pleased with the fire itself. Looks perfect in our fireplace. Our local gas Safe plumber fitted it without any hitches. So far so good.”

Helpful Report

Posted 2 years ago

“I put in an enquiry for price matching a product when they had price match offer on. And I have the emails to prove it from their automated email system acknowledging my enquiry. But they never replied, and then told me they don't do it anymore when I called then up 2 weeks later chasing the enquiry. The should have kept their word on previous enquiries being submitted at the time. Not the nicest way to do business. Wasted my time!”

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Posted 2 years ago

“I was very satisfied with the service received from Direct Fireplaces. I rang on the last bank holiday. I went through to a messenger service. Within twenty minutes I received a call and was able to order my new gas fire. The delivery was within a week. Joan England”

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Posted 2 years ago

“Very efficient and a good price.”

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Posted 2 years ago

“Answered a technical question on a Sunday. Very pleased with service. Can’t fault them.”

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Posted 2 years ago

“Ordered a gas fire. Arrived extremely quickly (24hours) when delivery timescale was 3-5 days. Coal base was damaged. Customer service were friendly and helpful. They sent another one imminently. Perfect . Overall very pleased.”

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Posted 2 years ago

“Such a beautiful fire such good quality, plenty of colour, i sit and watch my fire more than my new tv, there's also plenty of good quality crystals and logs so you can have a change, best decisions i have ever made, the large size was a great choice, definately an eye catcher, i would highly recommend this fire for a beautiful peice of furniture.”

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Posted 2 years ago

“Very pleased and looks good. Controls easy to use. Had it fitted by an electrician. It was as stated in the description given. Brilliant.”

Direct Fireplaces 5 star review on 5th September 2022

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Posted 2 years ago

“I am very happy with the fire I ordered. The fire was delivered within the specified timeframe.”

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Posted 2 years ago

“Quality products fast delivery would fully recommend this company 👌 Thank you 😊”

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Posted 2 years ago

“When unpacked the hearth was missing”

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Posted 2 years ago

“Having looked at a number of online websites while searching for a fireplace; I found the DF website extremely comprehensive thus making our product selection choice much easier to understand in the first instance. We did make a product clarification request enquiry by phone as we thought we could not see the information required on the website, but it was there and we were subsequently guided to the page we wanted by a DF salesperson. We were notified when the product could be delivered (DF very flexible in accommodating our availability for delivery) and the product arrived on the agreed date. Our chosen DF product looked impressive on the DF website photo and even looked good on the delivery pallet but it looks superb now it's installed. Very impressed with purchased from start to finish.”

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Posted 2 years ago

“The item came before the date arranged and was left on the drive way. I love the fireplace butt disappointed in delivery”

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Posted 2 years ago

“when I chose the fireplace and it stated chrome, I expected that the fret would not be plastic, looks cheap, to say the least. the background for the fire when not in use does not look the part. John Russell”

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Posted 2 years ago

“Excellent from start to finish. Went to the showroom and staff very helpful. Got exactly what we wanted straight away. Fire surround all fitted just waiting to have the fire fitted.”

Direct Fireplaces 5 star review on 24th August 2022

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Posted 2 years ago

“first delivery of granite hearth & backpanel was broken in 3 places, phoned them &sent e mail with photos ,delivery was within 48 hrs in time for the fitter welldone to all the team”

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Posted 2 years ago

“Fair, OK, average”

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Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 872 reviews