Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 859 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would definately recommend Direct Fireplaces, ordering was easy over the phone and i was able to use a discount voucher i found. It arrived within afew days and though the wrong one was sent then the correct one was delivered the next day and the wrong one collected. Fantastic service. The fir is in and looks lovely and throws out a good deal of warmth. Very happy and the cat is too”

Direct Fireplaces 5 star review on 17th February 2023

Helpful Report

Posted 1 year ago

“Ongoing situation, still waiting for delivery/installation 4 months after initial order. Review may change after the order is eventually completed. Issues with communication and their supplier. Actual shop have been helpful.”

Helpful Report

Posted 1 year ago

Hi Brian, Thanks for your review. We're sorry to hear about your experience and the delay to delivery of your order. I can see that the items had been purchased as bespoke and that these would have carried an extended lead time as a result. Unfortunately, part of the order had been delayed further due to an issue on the manufacturer's side. I can however see that our dispatch team have been in touch today having received the rest of the order into stock. You should receive further communication in order to get a delivery booked, but we would of course welcome further contact in the meantime if there is anything else with which we can assist. Our apologies again for any inconvenience, but thanks for your patience. We'd certainly appreciate further feedback once the order has been received. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“outstanding service prompt polite great service from the team”

Helpful Report

Posted 1 year ago

Hi Tony, Thanks for your review. It's great to hear that the level of service received was outstanding. We'll be sure to pass on your compliments to the team. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Unable to comment as still awaiting delivery of my fire place”

Helpful Report

Posted 1 year ago

“Was easy to order plenty of communication to let you know what and when phone to confirm delivery delivered on time”

Helpful Report

Posted 2 years ago

Hi Alan, Thanks for your review. We're pleased to hear that the order process was well-communicated and that you received your delivery on time. If you happen to need anything else in future then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“We havn't had fire installed yet as when my gas man arranged a date a week after delivery we had to cancell install date as my wife can have 20 to 30 dizzy spells a day and she had a physio appointment come through for that date so we have to wait for him to come back to us with new install date so will get back to you when installed as per phone call I made to you and I was told to check to see that there was nothing broken or scratched or any missing parts but as I'm not a gas engineer I said I wouldn't know if anything was missing and the gentleman I spoke to said that wasn't a problem as if anything was missing he would be able to send the missing parts straight away so hopefully my gas fitter will get back to me this week thanks Mr t smith”

Helpful Report

Posted 2 years ago

Hi Terry, Thanks for taking the time to leave a review. We're sorry to hear that it was necessary to delay delivery with your installer, but its good to hear that our team members have been as helpful as we've come to expect. Please do let us know if there's anything else with which we can assist. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service no hassle appliance delivered in two days.”

Helpful Report

Posted 2 years ago

Hi George, Thank you for leaving such a positive review. We're glad to hear that the level of service received was excellent, and that you received your delivery quickly and in good order. Our free mainland UK delivery service is designed to be as hassle-free as possible, and I'm glad that this has been your experience. If you happen to require anything else in future then we'd love to hear from you again. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I like the product but I think the instructions for assembly should be looked at. Illustrations would have helped. I had not been able to actually see the product ‘in the flesh’ and nearly threw away the orange dome!”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. We're pleased to hear that you've been impressed by the fire overall. We are however sorry that you weren't entirely satisfied with the assembly instructions received. These will have been supplied by the manufacturer for the fire, but we will take your review on board as a matter of reference. If we can assist with this or with any future orders then please do get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“No problems at all”

Helpful Report

Posted 2 years ago

Hi Kenneth, Thanks for your positive review. We're happy to hear that you've had a good experience in ordering with us. We'd love to hear from you again if you happen to need anything else from us in future. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Not a very good fire I payed £899 you have to get on your knees to light it and it is just a ugly looking fire I would not recommended it to anyone as I am disabled I have to get someone to light it for me I was robbed and I am not very happy with it so don't buy one”

Helpful Report

Posted 2 years ago

Hi, Thanks for your feedback. We're sorry to hear that you're not 100% satisfied with the fire received, as we at Direct Fireplaces always strive to offer the best experience possible in ordering with us. We do list specifications for the fires available on our website which includes mention of the control method (manual, topslide control, remote, etc). In instances where there may be particular requirements and where we can assist in choosing the right fire for your needs, we would recommend contacting our trained sales team on 0161 376 4181. Regardless, thanks again for your feedback and please rest assured that your review will be taken on board. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Love my new fire. Great service.Great choice.Speedy Delivery.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the positive feedback. We're happy to hear that you had a good experience with Direct Fireplaces and that the customer service, range of products and delivery received were all to your liking. If you think of anything else with which we can assist then don't hesitate to contact us. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Arrived promptly and was as described on website. Good service and excellent product.”

Helpful Report

Posted 2 years ago

Hi Lynda, Thank you for your review. Your positive feedback is greatly appreciated. We're pleased to hear that you've been impressed by the speed of delivery and the product received, and it's our hope that you'll let us know if we can provide any other assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“A lovely cast insert, not tried it out yet, but can't wait to install it with the electric fire. Well packed and delivered exactly as said it would be. Would definitely recommend this company.”

Helpful Report

Posted 2 years ago

Hi Susan, Thank you for your feedback. It's great to hear that you've had such a positive experience in ordering with us, and we're pleased to hear that you've been enjoying your new cast insert. If you need anything else for your fireplace then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent customer service and product UPS delivered to the hallway, Highly recommend Direct Fireplaces”

Helpful Report

Posted 2 years ago

Hi, Thanks again for your order, and for your kind feedback. I'm pleased to hear that the level of customer service and product quality received was to your liking. We take pride in offering a wide range and ample product knowledge so that customers can choose the fireplace that's right for them. Please do let us know if we can offer any other advice or assistance in future. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“We had to wait nearly one year to have our new gas fire and fireplace fitted but it was worth the wait as we are extremely pleased with the fire and fireplace, the excellent service from Direct Fireplaces and the perfect fitting of both by K&H Fireplace Installers based in Hamilton.”

Helpful Report

Posted 2 years ago

Hi Brian, Thank you for your review. It's great to hear how pleased you are with the fireplace received, and I'm glad that this has now all been installed and put to use. We trust that you'll let us know if we can offer any further help or advice. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“The fire place is great, no instructions to fit or details of the fire place out put for the HETAS certification so it had to be searched by the guy who installed for me. Cost was reasonable and delivery was straight forward. The only down side was that I had to have it delivered to my mothers as I was away working and the delivery guy was really in-helpful lifted the pallet of with a heavy cast iron fire place on it and would only drop off at the top of the drive he wouldn’t wheel it 5m into a secure garage which left my 75 year old mother worried about it being stolen until I got back…. I think this is terrible service and the guy was just rude… shame really a little bit of customer service goes a long way… the delivery process does need a review the fire places should be made secure unwrapped and checked for damage prior to them leaving, as I’m sure the customer will get the blame for the damage not good….. you need to look at this”

Helpful Report

Posted 2 years ago

Hi Jason, Thank you taking the time to leave a review. It's great that you're been as impressed as you are by the fireplace received. I am however sorry to hear of the issues experienced in terms of delivery. Unfortunately, drivers are generally only be able to leave the item at the first available point of access to the property, as per their contracts with our delivery partners. The strict delivery routes to which drivers work also mean that they are limited insofar as how long they can stay at each property. This said, we do of course take any constructive criticism seriously and would again apologise on our supplier's and our courier's behalf for any inconvenience. In the event that you do need any other advice or assistance, we would recommend contacting 0161 516 2955 option 2 or emailing dispatch@direct-fireplaces.com. Thanks again for your feedback. Kind regards, Jack Direct Stoves & Fireplaces

Posted 2 years ago

“Poor service. Poor quality goods.”

Helpful Report

Posted 2 years ago

“I appreciate they are busy but every communication via telephone, when I could actually speak to someone even the MD left me feeling unhappy with the service. After speaking to sales and finding a product that suited and was in stock I paid more and then got an email advising that delivery would be 2 weeks away. Requested a refund and finally had to contact PayPal to resolve. Sort out your customer service and listen to customers genuinely.”

Helpful Report

Posted 2 years ago

“A few initial issues on website , which were quickly resolved. Arrived on time and I was able to fit into our fireplace perfectly . A little bit heavy , but that was what I wanted. Looks great . Looking forward to using it.”

Helpful Report

Posted 2 years ago

“I can highly recommend Direct Fireplaces. Placed the order and the fire was delivered in a week. We were kept informed the whole time via emails. All our queries were dealt with by their customers services quickly and politely. Great company to deal with. I don't usually write reviews but felt I had to this time.”

Helpful Report

Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 859 reviews