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Direct Fireplaces Reviews

4.4 Rating 872 Reviews
84 %
of reviewers recommend Direct Fireplaces
4.4
Based on 872 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Direct Fireplaces Reviews
Direct Fireplaces 5 star review on 6th March 2025
Lesley Mcfarland
Direct Fireplaces 5 star review on 13th February 2025
Anonymous
Direct Fireplaces 5 star review on 17th December 2024
Ian Hall
Direct Fireplaces 5 star review on 17th December 2024
Ian Hall
Direct Fireplaces 5 star review on 3rd December 2024
Linda Richards
Direct Fireplaces 5 star review on 1st October 2024
Colin Boyson
Direct Fireplaces 5 star review on 12th September 2024
David Baddeley
131
Anonymous
Anonymous  // 01/01/2019
Only respond on delivery .Not yet installed.Delivery spot on.
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Posted 3 years ago
A little delay in delivery but we’ll worth it . Delivered in strong packing case and no damage . Fitted it myself but didn’t use the fire that came with it . Worth noting that the fire is too deep for the recess if the fire place is put against a flat wall
Direct Fireplaces 5 star review on 11th February 2022 Direct Fireplaces 5 star review on 11th February 2022
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Posted 3 years ago
Great product & price... Fast delivery
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Posted 3 years ago
Delivery was exceptionally fast. The fire is beautiful and very high quality
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Posted 3 years ago
Easy to order, quick delivery, lovely fire and very pleased with it.
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Posted 3 years ago
Nice looking fire, but the fan is very noisy. As long as you don’t mind turning up the volume on the TV. Personally I would buy a more expensive one.
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Posted 3 years ago
Very pleased with our new electric fire but found the remote control on previous fire easier to use
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Posted 3 years ago
Makes the room cosy with the realistic flames. Easy to control manual and by the remote control, brilliant all around
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Posted 3 years ago
Great service fire is fantastic and delivery was very quick. Very satisfied customer J Reynolds
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Posted 3 years ago
Our fireplace arrived on Monday and we love the way it looks! The customer service was good at Direct Fireplaces for the ordering process, and we were able to use their price match guarantee successfully so we got a very good deal. I do however think that their process around delivery doesn’t work all that well. They told me that we’d get a call with a delivery date, but this didn’t come. After 10 days or so I chased this and had to do so a couple of times. It seems that the delivery is organised by the supplier, and once organised it went well. So we did receive our fireplace 3 & a half weeks after we ordered. I’m not sure though if we would have received it as quickly if I hadn’t chased this. I think that perhaps this process needs to be reviewed.
Direct Fireplaces 4 star review on 2nd February 2022
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Posted 3 years ago
Very please with my fire and service I was given
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Posted 3 years ago
We were very happy from start to finish. From sending order on-line, to receiving a phone call offering a delivery date, to receiving order as promised. We were very Impressed.
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Posted 3 years ago
Great service quick delivery and customer service very helpful
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Posted 3 years ago
Happy with delivery; packaged beautifully so really protected. Fireplace itself is really smart with really vibrant flames with a choice between orange & orange and blue. Very happy
Direct Fireplaces 5 star review on 31st January 2022
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Posted 3 years ago
You sell on a lie. You advertise delivery in 15 days. Mine took about five weeks or more. I wanted it in for Christmas but it did not happen. Instructions were pretty useless. Good job I was an engineer, sorted it myself and had it up and running in two hours.
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Posted 3 years ago
We ordered a Robinson Willey Firegem Visa Highline Fire. It arrived promptly enough, although covered in plastic tape as though the fire had been previously opened. Two fixing screws fell out of the box - luckily they were spotted by the engineer, other than that very pleased.
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Posted 3 years ago
Brilliant prompt service from start to finish. Always dealt with direct fireplaces and can highly recommend.
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Posted 3 years ago
A very nice gas fire - but the packaging had been tampered with, and one of the radiants was broken - see photo.
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Posted 3 years ago
Good and efficient service . Excellent prices. Would definitely recommend.
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Posted 3 years ago
Great service from Direct Fireplaces. Always a gamble when you order online but the fire itself is beautiful & really the pictures don’t do it justice. Very happy customer 🙂
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Posted 3 years ago
Direct Fireplaces is rated 4.4 based on 872 reviews