Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 860 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

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“Great service quick delivery and customer service very helpful”

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Posted 3 years ago

“Happy with delivery; packaged beautifully so really protected. Fireplace itself is really smart with really vibrant flames with a choice between orange & orange and blue. Very happy”

Direct Fireplaces 5 star review on 31st January 2022

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Posted 3 years ago

“You sell on a lie. You advertise delivery in 15 days. Mine took about five weeks or more. I wanted it in for Christmas but it did not happen. Instructions were pretty useless. Good job I was an engineer, sorted it myself and had it up and running in two hours.”

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Posted 3 years ago

“We ordered a Robinson Willey Firegem Visa Highline Fire. It arrived promptly enough, although covered in plastic tape as though the fire had been previously opened. Two fixing screws fell out of the box - luckily they were spotted by the engineer, other than that very pleased.”

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Posted 3 years ago

“Brilliant prompt service from start to finish. Always dealt with direct fireplaces and can highly recommend.”

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Posted 3 years ago

“A very nice gas fire - but the packaging had been tampered with, and one of the radiants was broken - see photo.”

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Posted 3 years ago

“Good and efficient service . Excellent prices. Would definitely recommend.”

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Posted 3 years ago

“Great service from Direct Fireplaces. Always a gamble when you order online but the fire itself is beautiful & really the pictures don’t do it justice. Very happy customer 🙂”

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Posted 3 years ago

“Great to deal with well packaged and delivered on time”

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Posted 3 years ago

“Direct fireplaces found us the fire we asked for very good service and quick delivery. Would recommend.”

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Posted 3 years ago

“Fire delivered within timescale and in good condition. Supplier also helped solve problem with manufacturing defect on fire. Would have helped if we had been advised of delivery time slot and/or been given a call prior to delivery.”

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Posted 3 years ago

“Nowher in the sales info did it state not suitable for anything but asmall open fire. It came without any brackets or instructions.”

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Posted 3 years ago

Hi Penny Sorry if you're not happy with your pruchase. The fireplace is the same as the picture on the web site which is wooden fire surround with a cast iron insert. You selected the soild fuel option which allows you to burn coal or wood in the fireplace. The cast iron insert has a fire opening of 445mm wide these measurements are stated on the web site so you to workout the size of the fire you can can have and make sure the item is suitable to your needs prior to purchasing.

Posted 2 years ago

“Easy to order, fire (Dimplex Danville) arrived in a couple of days and we are really pleased with it.”

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Posted 3 years ago

“Great buying experience from start to finish will buy from again”

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Posted 3 years ago

“Very poor after sales”

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Posted 3 years ago

“I have been pleased with Direct Fireplaces communications on expected delivery date ( no time given) , which has been helpful, however, when the fireplace arrived it came in a crate weighing 350Kg delivery driver offloaded and left in the middle of the pavement in the pouring rain. With not having a timed delivery I couldn't arrange for assistance, so I had to move the entire contents of the crate myself as couldn't leave the pavement blocked. With being in the construction industry myself, I would expect there to be a specification sheet, that would at least give a list of contents in the crate, also the correct material to be used when erecting the fireplace. Even if I was getting a specialist to erect I would want to check they are using the correct materials. Sometimes it's the simplest things that can change a 3* performance to 5*”

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Posted 3 years ago

“Very pleased with advice on selection of electric fire to replace old gas one .”

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Posted 3 years ago

“Very nice.”

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Posted 3 years ago

“We are very satisfied with our purchase - the fireplace looks lovely. However, the website promised an agreed delivery date - this was not an option when we ordered, and when we phoned to question this we were assured we would be able to change the date with the delivery firm if necessary. However, DHL proved to be impossible to contact, and in the end I had to re-arrange a work commitment to be in when the delivery took place. Not the fault of Direct Fireplaces - but the website is a bit misleading.”

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Posted 3 years ago

“If the heating element has been in use, switching off is difficult.”

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Posted 3 years ago

Direct Fireplaces is rated 4.4 based on 860 reviews