Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

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“Only respond on delivery .Not yet installed.Delivery spot on.”

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Posted 3 years ago

“A little delay in delivery but we’ll worth it . Delivered in strong packing case and no damage . Fitted it myself but didn’t use the fire that came with it . Worth noting that the fire is too deep for the recess if the fire place is put against a flat wall”

Direct Fireplaces 5 star review on 11th February 2022

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Posted 3 years ago

“Great product & price... Fast delivery”

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Posted 3 years ago

“Delivery was exceptionally fast. The fire is beautiful and very high quality”

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Posted 3 years ago

“Easy to order, quick delivery, lovely fire and very pleased with it.”

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Posted 3 years ago

“Nice looking fire, but the fan is very noisy. As long as you don’t mind turning up the volume on the TV. Personally I would buy a more expensive one.”

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Posted 3 years ago

“Very pleased with our new electric fire but found the remote control on previous fire easier to use”

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Posted 3 years ago

“Makes the room cosy with the realistic flames. Easy to control manual and by the remote control, brilliant all around”

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Posted 3 years ago

“Great service fire is fantastic and delivery was very quick. Very satisfied customer J Reynolds”

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Posted 3 years ago

“Our fireplace arrived on Monday and we love the way it looks! The customer service was good at Direct Fireplaces for the ordering process, and we were able to use their price match guarantee successfully so we got a very good deal. I do however think that their process around delivery doesn’t work all that well. They told me that we’d get a call with a delivery date, but this didn’t come. After 10 days or so I chased this and had to do so a couple of times. It seems that the delivery is organised by the supplier, and once organised it went well. So we did receive our fireplace 3 & a half weeks after we ordered. I’m not sure though if we would have received it as quickly if I hadn’t chased this. I think that perhaps this process needs to be reviewed.”

Direct Fireplaces 4 star review on 2nd February 2022

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Posted 3 years ago

“Very please with my fire and service I was given”

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Posted 3 years ago

“We were very happy from start to finish. From sending order on-line, to receiving a phone call offering a delivery date, to receiving order as promised. We were very Impressed.”

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Posted 3 years ago

“Great service quick delivery and customer service very helpful”

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Posted 3 years ago

“Happy with delivery; packaged beautifully so really protected. Fireplace itself is really smart with really vibrant flames with a choice between orange & orange and blue. Very happy”

Direct Fireplaces 5 star review on 31st January 2022

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Posted 3 years ago

“You sell on a lie. You advertise delivery in 15 days. Mine took about five weeks or more. I wanted it in for Christmas but it did not happen. Instructions were pretty useless. Good job I was an engineer, sorted it myself and had it up and running in two hours.”

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Posted 3 years ago

“We ordered a Robinson Willey Firegem Visa Highline Fire. It arrived promptly enough, although covered in plastic tape as though the fire had been previously opened. Two fixing screws fell out of the box - luckily they were spotted by the engineer, other than that very pleased.”

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Posted 3 years ago

“Brilliant prompt service from start to finish. Always dealt with direct fireplaces and can highly recommend.”

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Posted 3 years ago

“A very nice gas fire - but the packaging had been tampered with, and one of the radiants was broken - see photo.”

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Posted 3 years ago

“Good and efficient service . Excellent prices. Would definitely recommend.”

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Posted 3 years ago

“Great service from Direct Fireplaces. Always a gamble when you order online but the fire itself is beautiful & really the pictures don’t do it justice. Very happy customer 🙂”

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Posted 3 years ago

Direct Fireplaces is rated 4.4 based on 872 reviews