Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 860 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 17th December 2024

129

Anonymous

Anonymous // 01/01/2019

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“Happy with our new fire and service. Delivered promptly. Used a discount code to bring it to just below a competitors price so bonus.”

Direct Fireplaces 5 star review on 1st December 2021

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Posted 3 years ago

“Really pleased with my efficency fire the heat it kicks out is amazing well worth spending a little more to get a higher output mine is 4.2. The guarantee 15 years is an added bonus”

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Posted 3 years ago

“May I firstly state, we did know exactly which fire that we wanted. With that in mind, we initially approached a high end furniture store in Hollinwood (no names mentioned). They quoted a price but also said there was a 12 week delay in the delivery and there would also be a delivery fee. This wasn’t acceptable so we researched the web and found this company who were able to provide the fire. This is where we had a few pleasant surprises, the cost was £30 cheaper, there is no delivery charge and, best of all, they delivered within THREE days. Having checked the item I am more than pleased with it and the company who supplied it, they are 5 star sellers and deserve to be given serious consideration when anyone is debating on purchasing an electric fire.”

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Posted 3 years ago

“Wonderful service fire arrived on time good strong fire happy with our purchase would recommend Direct Fireplaces. Many thanks.”

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Posted 3 years ago

“Nice range of fireplaces, helpful gent at the showroom, easy and hassle free ordering. Reliable and quick delivery and fire surround was very well wrapped /protected. Very pleased. Would recommend.”

Direct Fireplaces 5 star review on 24th November 2021

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Posted 3 years ago

“good service , easy to order and notified upon delivery what more can you ask for . in regards to the Covid situation my order was not affected which was a positive.”

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Posted 3 years ago

“Great electric fire, fast delivery and great customer service”

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Posted 3 years ago

“I bought the Emberglow gas fire by 'phone. The lady dealing with the purchase was very helpful & I received the fire 5 days later. On having the fire installed the plumber found the coals to be cracked. I 'phoned Direct Fireplaces & new coals arrived 3 days later. I'm hoping the fire will be as good as my previous one!”

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Posted 3 years ago

“My Robinson Willey Fireglow arrived with packaging partly torn, after opening, two of the four small pins which the front hooks onto were missing, assumed to have fallen out. Numerous calls to Direct Fireplaces, who have done their best to get the two pins have proved negative What does one do to obtain two pins that would fit in an envelope, at the moment the fire sits without its front. Most disappointed with RW. K Sturgess”

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Posted 3 years ago

“Outstanding customer service. Friendly, knowledgeable and easy to speak to. They explained everything I needed to know in regards to our choice of fire and surround and kept us up to date in regards to delivery. When the courier was unable to meet the agreed timescale for delivery the staff at Direct Fireplaces sought an explanation from them and chased it up, keeping us informed throughout. Absolutely beautiful, quality fire and surround. Thoroughly reccomend this company.”

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Posted 3 years ago

“Excellent delivery service.”

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Posted 3 years ago

“We ordered a Flavel Emberglow from Direct Fireplaces as the cost of this fire was the best we could find. This was to replace a previous Flavel Emberglow bought at least 20 years ago. The service was exemplary from ordering to receiving our fire. It arrived in first class condition and has just been fitted by our local gas engineer. Everything is perfect so we are very satisfied customers. Thank you”

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Posted 3 years ago

“From ordering our celsi fireplace suite, and price matching direct fireplace we're amazing... very helpful and polite staff and also arranged a delivery day which was convenient due to my work comittments... very impressed!”

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Posted 3 years ago

“I was hesitant to buy an electric fire online as I usually prefer to see before buying, but my local shops only contained a few examples. I was astonished to see how many fires were available on the Direct Fireplace website, from expensive to low cost and actually had a good shortlist of 5 fires from which to choose. The fire was in stock too, and could be delivered within the week. And indeed it was. The delivery drivers were extremely helpful and kept me appraised of their arrival times. Thanks guys. When I finally got the fire out of its packaging and in its rightful place in the lounge it just looked PERFECT !! I really LOVE IT !! Everyone who has been to see it also likes it immensely. It's so stylish and just exactly what I wanted.”

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Posted 3 years ago

“Had a problem with a damaged fascia on my fireplace when recieved this was dealt with promptly an excellent aftercare service”

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Posted 3 years ago

“Product delivered within a few days. Well packaged and protected. Very high quality product at a good price. Very pleased with the service and product. Highly recommend”

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Posted 3 years ago

“Very poor communication no reply to emails Then when the fire finally arrived the box was bashed so much I nearly refused to accept it .. luckily it wasn’t damaged”

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Posted 3 years ago

“Fireplace was delivered with the mantlepiece missing, took a few days for them to deliver the missing part. No offer of any refund for the inconvenience caused.”

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Posted 3 years ago

“The order process went very smoothly and the delivery time was much less than predicted. The only problem was the fitter noticed that the front corner of the fire had been damaged in transit when he opened the box. He was able to straighten out the damage and since it would be covered by the trim, he went ahead with the fitting. Fire looks good and is working well.”

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Posted 3 years ago

“I came across Direct while looking for a fireplace for a friend of mine. I saw the fireplace in the showroom and liked it for myself and went ahead and bought it and am very happy with my purchase and the delivery. I was able to fit it myself and all is fine. Thank you Bernard.”

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Posted 3 years ago

Direct Fireplaces is rated 4.4 based on 860 reviews